Vacancies at Melomed Private Hospitals

Description

• Develop and execute Hospital Marketing plans aligned to company specific strategic objectives.
• Support digital marketing, branding and communication initiatives.
• Develop marketing campaigns to promote hospital services and centres of excellence.
• Conduct market research and local healthcare trends to support business case development.
• Identify opportunities for expansion of new specialist disciplines within the hospital and growth in general practitioner referrals.
• Identify opportunities to further promote and improve the Melomed brand through new and innovative hospital initiatives and activations.
• Align specialist engagement with GP referral growth.
• Align marketing strategies that support growth in patient volumes, improved brand awareness and increased community engagement.
• Develop and execute a structured doctor engagement strategy in conjunction with the Hospital Manager and company specific strategic objectives.
• Build and maintain effective relationships with specialists, surgeons, physicians and referring general practitioners.
• Conduct regular practice visits to strengthen referral relationships.
• Serve as a liaison between the hospital and medical practitioners and referring specialists/ GPs.
• Coordinate specialist onboarding and practice establishment processes.
• Support recruitment and retention initiatives for high-value specialists.
• Monitor doctor satisfaction levels and implement improvement initiatives.
• Facilitate regular doctor forums, engagement meetings and stakeholder events.
• Support the improvement of doctor satisfaction scores/ratings and specialist engagement.

Requirements

• Matric
• Essential: Bachelor's Degree in a related field (Marketing, Healthcare Management, Health Sciences, Finance and /or Business Management)
• Preferred: Postgraduate qualification in Healthcare Management and/ or Business Administration (MBA)

A minimum of 5 to 8 years' experience in:

• Private healthcare with prior experience within an acute hospital environment.
• Medical Practitioner networking & relationship management
• Healthcare marketing & business development
• Must have leadership qualities and be customer-centric focused
• Valid Driver’s License and own car

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Description

Revenue Cycle Management

• Develop and implement strategies to improve debtor recovery rates and reduce outstanding accounts.
• Monitor key revenue cycle performance indicators and implement corrective actions where required.
• Identify and address gaps in revenue and debtor cycle and adequately mitigate risks across facilities. 

Debtor & Cashflow management

• Implement effective debtor management strategies to improve cash flow.
• Oversee the Group's debtors book and collection activities in conjunction with the Credit control Manager, Group Coding Supervisor and all other relevant departments and persons.
•  Monitor ageing analyses and ensure collection targets are achieved.
• Escalate complex collection matters and negotiate payment arrangements where necessary.
• Identify trends on billing inaccuracy’s and short payments and implement long term solutions.
• Manage provisions for doubtful debts and recommend write-offs in accordance with company policy.
• Ensure processes are in place and that the billings and credit control teams manage the prompt resolution of long outstanding billing disputes and account queries
• Ensure timely reconciliation of revenue and billing transactions.

Medical Aid Schemes and Funder management

•  Monitor scheme reimbursement trends and address payment delays, rejections, and underpayments.
• Analytical work under the guidance and instruction from Executives.
•  Ensure compliance with scheme rules, coding requirements, authorization protocols, and contractual agreements.
• Support negotiations and implementation of billing-related changes impacting revenue recovery.

Reporting and Data Analysis

• Prepare and present billing, collections, debtor ageing, and revenue cycle reports to senior management.
• Provide analysis of billing trends, collection rates, denied claims, and revenue performance.
• Develop dashboards and KPIs to support decision-making.

Requirements

• Matric,
• Related Bachelor’s degree  (Accounting, Finance, Business Administration, Healthcare Administration, or related field).
• Relevant healthcare revenue cycle and/or medical billing (ICD 10 coding) certification
• Qualified CA (advantageous)
• At least 8-10 years' experience in billing, accounts receivable, revenue cycle management, or healthcare finance.
• At least 5 years' management experience leading multi-site billing and accounts teams.
• Proven experience within a private healthcare, hospital, medical scheme, or healthcare services environment.
• Experience managing large debtor portfolios and complex reimbursement processes.
• Strong understanding of healthcare funding models and medical aid environments.
• Experience in standardising processes and driving innovation.

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Description

• Ensure invoices are properly authorised in accordance with approved levels of authority.
• Ensure that orders are matched against invoices with reference to quantities, quality, description and price.
• Capture invoices on SAGE from all supporting documentation supplied.
• Ensure that VAT is correctly applied to invoices and correctly captured on SAGE.
• Allocate expenses to the correct Supplier and General Ledger accounts.
• Ensure all documentation meets the minimum SARS and legal requirements.
• Reconcile the creditor’s statements.
• Liaise with suppliers on any discrepancies, credits, disputed items, etc.
• Prepare EFT payments, COD and monthly, and load on to the banking platform.
• Ensure all supplier payment deadlines are adhered to in accordance with agreed supplier payment terms.
• Build solid relationships with suppliers.
• Send remittance advices to suppliers after completion of the payment run.
• Attend to supplier queries.
• Ensure patient refunds, monthly rentals, etc are processed and paid timeously.
• Monitor and maintain the creditors age analysis on an ongoing basis.
• Provide feedback to management on all long outstanding amounts on the creditors age analysis.
• Prepare other reports for management as requested.
• Conduct thorough checks to ensure the prevention of duplicate payments.
• General office duties.
• Filing.
• Reception cover.

Requirements

• Matric
• A minimum of 1-2 years’ experience in a Creditors Clerk role
• A tertiary qualification will be advantageous
• Computer literacy is an essential job requirement, e.g., Word and Excel
• Good communication skills 
• Excellent attention to detail