Vacancies at Metrofile

KEY RESPONSIBILITIES

In order to perform this role successfully, the incumbent must be able to perform these responsibilities satisfactorily: 

• Provides purpose fit solutions through an in-depth understanding of specific client needs relating to the services Metrofile provides.
• Engages with clients on a regular basis to maintain sound relationships.
• Acts as primary contact between clients and Metrofile for purposes of:
• negotiating prices within the parameters of the Authority Framework
• providing customised solutions
• problem/issue resolution
• Stays abreast of and informs the Sales Manager/ Sector Head of changing market and competitor trends.
• Maintains a current and updated database on all clients in own portfolio.
• Keeps informed of legislative requirements pertaining to document & records management.
• Ensures effective classification of client information to ensure fast and accurate retrieval.
• Ensures effective management of documentation and records as defined within the customer’s document retention strategy by informing customers of past due dates.
• Compiles and reports on boxes past due on a quarterly basis.
• Develop Account Plans as agreed with Sales Manager/ Sector Head for the allocated Portfolio in order to leverage new opportunities and ensure customer retention.
• Reports sales and service statistics to the Sales & Service Manager/ Sector Head on a weekly basis.
• Ensures that the service offering provided satisfies customers’ needs and identifies leads across their allocated Sector Heads within their Portfolios.
• Resolve all enquiries or queries escalated to you within a reasonable timeframe and communicates concerns relating to service delivery to Operations and to respective support and management personnel. Ensures remediation thereof.
• Ensure that your portfolio is sufficiently serviced to ensure customer satisfaction.
• Ensure that clients’ portfolios data integrity is accurately maintained.
• Assists with preparing and presenting business proposals to both existing and new potential customers
• Maintains close relationships with the Sector Head in order to capitalise on opportunities identified.
• Ensures effective management of documentation and records as defined within the customer’s document retention strategy by informing customers of past due dates.
• Deals with, resolves and reports on issues, concerns and complaints as relates to your portfolio or allocated clients. 

MINIMUM QUALIFICATIONS, EXPERIENCE and KNOWLEDGE: 

The requirements listed below are representative of the knowledge, skill, and/or ability required. 

• 3 year Degree/Diploma/Higher Diploma in Sales/Marketing/Retail Management
• At least 3 years’ experience in a sales/business development role preferably in Information Services/ Warehousing/ Logistics or similar environment
• Postgraduate qualification is business administration will be highly advantageous
• Account management experience in document management and archival related or similar industry sales will be preferable
• Must have business to business (B2B) experience
• Must have excellent track record in delivering high level sales presentations
• Must have excellent track record in meeting and exceeding monthly, quarterly and annual sales targets
• Must have excellent communication and interpersonal skills.
• Must have a flair and drive for sales
• Must hardworking and solutions driven
• Must be a team player
• Must have business acumen and be able to communicate with senior to top management levels
• Must be prepared to travel between sites/clients
• Must be highly computer literate
• Demonstrate excellent organisational skills
• Must have experience in tender document preparation
• Must have own vehicle and valid driver’s licence

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KEY RESPONSIBILITIES include the following. Other duties may be assigned.

• Translates sales & service strategy into tactical plans for a portfolio of regional and key/strategic accounts.
• Develops and maintains a sales & service strategy to ensure engagement and sound relationships with clients.
• Subdivides the customers into portfolios to direct the focus of team.
• Ensures clear understanding between clients and Metrofile to deliver service as agreed.
• Leverages client base to capitalise on cross-selling opportunities.
• Ensures new business generation and achievement of sales & service targets, by:
• ensuring understanding of client needs by business sector
• researching and understanding client needs to customise and focus the service offering
• engaging existing and potential clients at Metrofile business premises through presentations and events to increase awareness and understanding of service offering
• driving regional initiatives to promote service offering and educate clients on services and products
• training and educating sales team on product/service offering and client engagement
• Reports on sales & service performance for portfolio of accounts to the General Manager on a weekly and monthly basis.
• Ensures understanding of legal and/or statutory requirements relating to document storage and retention.
• Ensures all administrative aspects of the team are maintained as compliant with company policy.
• Retain key customers and monitor service delivery through processes and procedures to ensure customer experience is managed.
• Track customer service trends and challenges between the sales and operations areas and look at ways to improve service level management.

People Management

• Ensures that staff are trained, skilled and that their expertise is optimally applied.
• Ensures that the working environment contributes to improve staff morale and increased productivity.
• Monitor performance of the team and address any non-performance issues.

Cost Management

• Provides input into the compilation of the regional sales and service budget for client portfolio, to determine revenue targets for these accounts.

SUPERVISORY RESPONSIBILITIES

• Has overall responsibility for a total staff complement of 10 - 20

MINIMUM QUALIFICATIONS, EXPERIENCE and KNOWLEDGE: 

The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Bachelor’s Degree – Marketing / Business Management or a related field.
• At least 5 years’ experience in sales of which at least 2 years must be in a sales management role.
• Must be IT literate.
• Account management experience in document management and archival related or similar. industry sales will be an advantage.
• Must have business to business (B2B) experience.
• Must have excellent track record in delivering high level sales presentations.
• Must have excellent track record in meeting and exceeding monthly, quarterly and annual sales targets.
• Must have excellent communication and interpersonal skills.
• Must have a flair and drive for sales.
• Must hardworking and solutions driven.
• Must be a team player.
• Must have business acumen and be able to communicate with senior to top management levels.
• Must be prepared to travel between sites/clients.
• Must be highly computer literate.
• Demonstrate excellent organisational skills.
• Must have experience in tender document preparation.
• Must have own vehicle and valid driver’s licence.