Vacancies at Mukuru

Your Mission as a Procurement Analyst

• You’ll play a key role in analysing procurement data, optimising vendor processes, automating reporting, and influencing strategic sourcing.
• Working closely with the Group Purchasing Manager and cross-functional teams, you’ll bring clarity and structure to complex procurement decisions — and help drive Mukuru’s vision forward through smarter, faster, and more cost-effective buying.

What You’ll Be Doing

Data Analysis & Insights

• Develop and maintain detailed spend analytics and dashboards
• Provide insights to support strategic sourcing, budgeting, and supplier performance reviews
• Use tools like SQL, Python, Power BI, or Tableau to transform raw data into smart decisions
• Build automated procurement reporting systems that improve speed and visibility

Process Optimisation

• Evaluate and refine procurement processes to increase efficiency and reduce costs
• Streamline the vendor list and optimise workflows aligned with Delegation of Authority (DoA)
• Identify opportunities for automation and implement innovative procurement tools

Project & Stakeholder Support

• Support strategic sourcing initiatives, contract negotiations, and sourcing events
• Collaborate with internal departments to gather procurement requirements and reconcile spend data
• Assist with ERP integrations, dashboard development, and continuous improvement projects

What You’ll Need to Succeed

Education

• Bachelor’s Degree or Advanced Diploma in Procurement, Business, Supply Chain, Economics, or Analytics (Essential)
• Postgraduate Degree in Industrial Engineering, Computer Science or CIPS qualification (Advantageous)

Experience

• 3–5 years in procurement analytics, reporting, spend analysis, contract support, or supply chain
• Experience in fintech or fast-paced tech-driven environments is a plus

Tech & Tools, You’ll Use

• Advanced Excel (VLOOKUPs, Macros, Power Query)
• Power BI / Tableau (Data visualisation)
• Python, SQL, or R (Data analysis & automation)
• ERP systems like NetSuite and Fraxion
• Project tools such as Asana or MS Projects

Key Competencies

• Analytical thinking & problem-solving
• Attention to detail with numerical accuracy
• Strong planning and organisational skills
• Effective communication and stakeholder engagement
• Systems thinking and a continuous improvement mindset
• Ability to turn complex data into actionable insights

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What You'll Be Doing

Organisational Effectiveness & Design

• Partner with the Head of OE & Total Rewards to design future-fit models for high-performing teams
• Develop and implement organisational structures that align with our strategy and culture
• Lead change management initiatives that build resilience and enable smooth transformation across the business

Talent & Succession Management

• Build and embed dynamic talent and succession strategies to futureproof leadership pipelines
• Continuously review and improve the talent ecosystem to align with evolving business needs
• Track impact through analytics and report on readiness, risk, and bench strength

Performance Management

• Design performance management processes that are simple, human, and performance-enhancing
• Monitor impact through data insights and stakeholder feedback
• Coach managers and teams on performance conversations and accountability

Strategic Workforce Planning (SWP)

• Lead the development of SWP frameworks to help the business anticipate and respond to future capability needs
• Collaborate with People Partners and senior leaders to align workforce supply with demand
• Use data and modelling to influence smart resourcing decisions

Leadership Development

• Craft and launch leadership programmes that inspire, challenge, and grow our people leaders
• Build a culture of continuous development through learning journeys and capability-building initiatives
• Monitor leadership effectiveness and report on key success metrics

Onboarding & Offboarding Excellence

• Design meaningful onboarding and offboarding experiences that strengthen employee connection and engagement
• Use feedback loops to evolve these journeys and ensure a positive impression at every touchpoint
• Support knowledge transfer and continuity across the employee lifecycle

Change Management & Communication

• Build and deploy agile change management models that support people through transformation
• Develop internal communication strategies that drive awareness and adoption
• Evaluate the success of change efforts and recommend enhancements

Analytics & Reporting

• Develop and maintain dashboards, reports, and success measures across all OE initiatives
• Translate insights into strategic action and share findings with HC leadership
• Leverage tools like Power BI and Excel to present data in visually compelling ways

Research & Innovation

• Continuously scan the external environment for best practices and trends in organisational effectiveness
• Benchmark Mukuru’s frameworks against industry standards and suggest innovative enhancements
• Collaborate across teams to pilot and implement new approaches

What You’ll Bring

Qualifications

• Grade 12 or equivalent (Essential)
• Honours in Industrial Psychology or HCM (Essential)
• Change management certification (Beneficial)
• Registered Industrial Psychologist (HPCSA) (Essential)

Experience

• 5+ years in Organisation Development/Design in a corporate or consulting environment
• Strong experience working across performance management, talent, and organisational change
• Experience in designing and implementing leadership and workforce planning frameworks

Skills & Tools

• Deep knowledge of organisational design, talent, and performance management frameworks
• Advanced Excel and Power BI skills
• PowerPoint wizardry with the ability to tell stories through data
• Strong research and development capability
• Project management skills with the ability to manage multiple workstreams
• High emotional intelligence, collaboration, and stakeholder influence skills

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Key Responsibilities:

Content Creation:

• Write clear, concise, and engaging knowledge base articles, FAQs, how-to guides, and troubleshooting documents.
• Adapt content to different technical skill levels, making sure it is accessible for all user groups.

AI-Assisted Writing:

• Leverage AI tools (e.g., MS Copilot) to generate, refine, and optimize content.
• Craft and test AI prompts to ensure efficient and high-quality content production.

User-Focused Communication:

• Translate complex information into simple, actionable, and user-friendly content.
• Ensure all content is inclusive and easy to understand, catering to a broad audience with varying levels of expertise.

Content Structuring & Navigation:

• Organize content logically to ensure easy and intuitive navigation for users.
• Follow Mukuru’s content structure best practices to maintain consistency across all knowledge base articles.

Cross-Functional Collaboration:

• Work closely with product managers, developers, and customer support teams to gather accurate, timely information.
• Ensure that content reflects the latest product features, updates, and customer needs.

Content Maintenance:

• Regularly review and update content to ensure that it remains current and relevant.
• Incorporate user feedback, trends, and analytics into content improvements.
• Implement effective tagging, categorization, and version control practices to keep content well-organized.

Data-Driven Enhancements:

• Use internal analytics tools to track article performance and identify knowledge gaps.
• Provide insights to the Continuous Improvement team, contributing to better customer experiences and more streamlined processes.

Professional Development:

• Stay up-to-date with new product features and attend relevant training courses, workshops, and webinars.
• Engage in networking opportunities to share expertise and learn from others in the field.

Essential Qualifications and Requirements:

Education:

• Bachelor’s degree in a relevant field such as linguistics, communications, UX design, or a related area.
• Green Belt certification preferred but not essential.

Experience:

• 2-3 years of experience in Technical Writing, Content Writing, or Knowledge Management, ideally in a SaaS, tech, or customer support environment.

Key Knowledge and Skills:

• CMS Platform Management: Advanced experience with platforms like Zendesk Guide and other CMS systems.
• Content Structuring and Tagging: Advanced ability to organize content with categories, tags, and internal links.
• AI Tool Familiarity: Proficiency with AI writing tools such as MS Copilot to enhance content creation.
• Conversational AI Knowledge: Understanding of AI agents, intents, and user context for creating content suitable for AI-driven support systems.
• Writing for AI: Expertise in creating modular, concise, and context-aware support content for AI use.
• Search Optimization: Advanced knowledge of keyword usage and metadata to improve content discoverability.
• AI Agent Testing Experience: Experience participating in AI agent quality assurance, content testing, and feedback loops.
• Analytics and Continuous Improvement: Expertise in using analytics to measure and improve content effectiveness (e.g., article views, deflection rate).
• Markdown/HTML Basics: Comfortability with formatting content using Markdown or light HTML.
• Multitasking: Ability to efficiently manage and prioritize multiple tasks and deadlines.

Core Competencies:

• Content Structure & Information Design: Ability to structure content in a way that is optimized for both AI and user discovery.
• Problem-Solving: Strong skills in writing content that supports AI agents and self-service, including FAQs and modular articles.
• Continuous Improvement Mindset: Regularly uses data and user feedback to refine and enhance content.
• Teamwork: Ability to collaborate effectively with team members and contribute to broader team goals.
• Communication: Excellent written and verbal communication skills for clear and effective information sharing.
• Time Management: Strong ability to prioritize tasks and meet deadlines in a fast-paced environment.

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Duties and Responsibilities (Includes but is not limited to):

• Initiate and execute on creative content strategies that align with the Mukuru brand
• Copywriting of all social media posts according to the brand guidelines
• Conduct market research analysis to identify trends, real-time search and news media activity, popular social media topics, electronic commerce trends, market opportunities, or competitor performance.
• Assist in the development of social media transaction or security policies.
• Keep abreast of government regulations and emerging web technology to ensure regulatory compliance by reviewing current policies and SOPs, engaging with colleagues, participating in educational programs, attending meetings or workshops, or participating in professional organisations and conferences.
• Input into improving and developing the digital marketing function through social platforms
• Collaborate with other marketing staff to integrate and complement marketing strategies across multiple social media platforms.
• Participate in the development and implementation of online marketing strategy with overall responsibility for social media implementation.
• Improve social media platforms activities through ongoing analysis, experimentation, or optimization tests, using different approved methods.
• Conduct online marketing initiatives, such as paid ad placement, affiliate programs, sponsorship programs, email promotions, or viral marketing campaigns on social media
• Identify appropriate Key Performance Indicators (KPIs) and report key metrics from social media platform activities or initiatives.
• Ensure positive social media sentiment and provide recommendations to improve/ tweak when necessary.
• Responsible for setting up or optimising analytics tools for tracking visitors' behaviours
• Collect and analyse web metrics, such as visits, time on site, page views per visit, transaction volume and revenue, traffic mix, click-through rates, conversion rates, cost per acquisition, or cost per click.
• Manage tracking and reporting of social media activities on all platforms to provide analyses and insights to key stakeholders.
• Conduct financial modelling, tracking and reporting for online marketing programs or web site revenue forecasting.
• Execute digital competitions (planning, design, sign off and execution)
• Evaluate new emerging media or technologies and make recommendations for their application within Internet marketing and social media marketing campaigns.
• Identify, evaluate, and propose procurement of hardware or software for implementing social media marketing initiatives and campaigns.
• Propose online or social media channel campaigns to marketing leaders.
• Collaborate with web, IT, service providers, and graphic design staff to create multimedia social media content that conforms to brand and company visual format.
• Contribute to the identification and development of commercial or technical specifications, such as usability, pricing, checkout, or data security, to promote transactional internet-enabled functionality and inform social media marketing tactics.
• Execute and manage social media campaigns or promotional strategies with sales, operations, and other key stakeholders
• Assist in the evaluation and negotiation of contracts with vendors or online partners.
• Attend monthly KPI discussion with Digital Marketing Manager
• Attend bi-annual monthly performance meeting with Digital Marketing Manager
• Maintain knowledge of current digital marketing methodology and practices
• Keep abreast of remittance developments within the money transfer service industry
• Keep abreast of new product/partner launches

Key Requirements:

• Grade 12 or Equivalent
• Bachelor’s degree or Advanced Diploma
• Social Media and Digital Marketing courses
• Minimum 5 years Digital Marketing Experience
• Minimum 5 years Social Media Platforms (Facebook, Twitter, LinkedIn, Instagram and TikTok)
• Minimum 3 years (advantageous not necessity) Fintech and/or Financial Services experience
• Knowledge of Social Media Platforms (Facebook, Twitter, LinkedIn, Instagram and TikTok
• Knowledge of marketing & communication processes
• Knowledge of content creation (video and static)
• Knowledge of websites

Additional Skills:

• Presentation skills
• Verbal and written communications skills
• Organisational & administrative skills
• Interpersonal skills
• Detail Oriented
• Analytical skills
• Computer skills

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What You'll Be Doing

• As a Senior Software Engineer, you will play a key role in designing, developing, and delivering reliable and scalable backend solutions.
• You'll collaborate with product, QA, and other engineering teams to roll out new features and continuously improve our codebase.

Your responsibilities will include:

• Collaborating with cross-functional teams to define, design, support, and deploy new features and products.
• Developing new functionalities for web-based applications using PHP and modern frameworks.
• Writing clean, scalable, testable, and maintainable code aligned with best practices.
• Performing code reviews and contributing to internal knowledge sharing.
• Troubleshooting, debugging, and optimizing existing systems.
• Participating in architectural discussions and helping to choose the right tools for each challenge.
• Staying current with industry trends and technologies.

Minimum Requirements

• 5+ years of PHP development experience with strong object-oriented programming skills.
• Experience with modern PHP frameworks like Laravel, Symfony, or CodeIgniter.
• Proficiency in SQL and RESTful API design.
• Experience with database management, scripting, and data migrations.
• Understanding of web application architecture, design patterns, and security principles.
• Familiarity with microservices architecture and scalable system design.
• Solid experience with Git, CI/CD pipelines, and code reviews.
• Exposure to front-end technologies (HTML, CSS, JavaScript).
• Experience working in Agile environments (Scrum/Kanban).
• Grade 12 / Matric or equivalent (Essential)

Bonus Points For

• A relevant degree or diploma in Computer Science or related field.
• Experience with containerisation (Docker), cloud platforms, or DevOps practices.
• Contributions to open-source projects or a strong GitHub portfolio.

Key Competencies

• Excellent problem-solving and analytical thinking.
• Strong written and verbal communication skills.
• A collaborative mindset and the ability to work independently.
• Self-motivated, organised, and adaptable to fast-paced environments.
• Strong time management and ability to prioritise effectively.

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Duties and Responsibilities (include but is not limited to):

• Providing advice and guidance to agents
• Analyse and monitor transaction statistics
• Motivate and strategize on how to incentivise the agent army
• To activate agents for new corridors
• To ensure sufficient stock of marketing collateral is available
• Engage with potential customers and market the enterprise product.
• Custodianship of the Mukuru brand and maintenance of that standard.
• Engaging with ex-pat communities to understand their remittance needs
• Establish the viability of potential new corridors
• Engage new biz dev and projects regarding new potential corridors
• Conducting marketing research and write reports in BIP markets
• Conduct multiple domestic and international visits to sales agents
• Conduct filed work in all China sending countries
• Conduct various activations on requests
• Manage the stock and marketing collateral
• Manage the sales budget effectively
• Monitor targets and budgets to ensure alignment
• Curate weekly sales statistics
• Gather and present location specific information on sales
• Generate weekly travel plan
• Generate weekly report
• Liaise with HR to resolve any staff issues
• Solve escalated queries
• Assist with recruitment of new sales agents
• Ensure that all staff have sufficient training before commencing employment
• Liaise with community association
• Liaise with chambers of commerce
• Liaise with the relevant organizations

Key Requirements:

• Sales and Marketing qualification. (Essential)
• High School/Matric
• At least 5 years sales experience, of these, 2 years should be at managerial level (Essential)
• English & Chinese (essential - fluency in speaking and reading)
• Experience in managing a Salesforce
• Experience in domestic and international travels
• Knowledge of sales and marketing principles
• Knowledge of how to generate marketing collateral
• Knowledge of marketing collateral
• Knowledge of procurement methodology
• Knowledge about market research and report

Additional Skills:

• Verbal and written communication skills in English
• Selling skills
• Time management skills
• Organisational & administrative skills
• Interpersonal skills
• Driving skills
• Language skills: Chinese

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Duties and Responsibilities (Include but is not limited to):

• Providing advice and guidance to customers
• Analyse and monitor transaction details
• Motivate and assist customers to transact with Mukuru
• To activate customers for new corridors
• Gather and present location specific information on sales
• To monitor whether sufficient stock of marketing collateral is available and report back
• Engage with potential customers and market the enterprise product
• Custodianship of the Mukuru brand and maintenance of that standard
• Welcome and greet customers in a professional manner
• Identify if the customer wants to collect money, send money or do an FX deal
• Collect and check the required documentation and scan clear copies
• Verify the current rate as given by ICFX and explain the rate to the customer
• Match customer name and ID before processing
• Capture all transaction details in ICFX
• Ensure all money is double checked and counted within view of cameras
• Count money with the customer and confirm the value together when selling FX
• Check that all notes are real when buying FX
• Print out and sign invoice/receipt, original filed away accurately and customer given the duplicate
• Archive invoices after 3 months
• Check validity of passport, proof of residence not older than 3 months and valid flight ticket within 90 days
• Refer customers to other agents if no proof of residence is available
• Escalate any suspicious documentation to branch manager before processing
• All new customers and high value customers must complete an Indemnity form
• Obtain daily password for safe every morning and retrieve own float
• Notify finance and receive a top-up if required to ensure sufficient stock levels
• Conduct a stock count at the end of each day
• Verify totals of stock match system by printing out slip from ICFX, capture actual stock totals, sign and send to Manager
• Capture shorts onto ICFX and notify manager
• Compile weekly and monthly spreadsheet reports
• Complete daily system tests on system, must achieve 100% or go back and try again
• Complete daily quiz and overall monthly quiz competition
• Submit monthly assignments timeously
• Attend quarterly training and test sessions
• Always provide professional customer service
• Give information based on the training received
• Maintain customer confidentiality
• Monitor and manage own targets
• Attend monthly performance meeting with Head of Branches
• Attend all required training courses for new products
• Improve Chinese language level and write monthly test designed by the head of branch

Key Requirements:

• Grade 12 - High school graduate
• Chinese language related certificate
• Understanding and Speaking of Mandarin (essential)
• 2 Years Customer Service Consultant experience within a financial institution
• 2 Years Sales experience within a financial institution
• 2 Years Chinese related work experience
• Knowledge of foreign exchange
• Knowledge of exchange control regulations
• Knowledge of FICA regulations
• Knowledge of money laundering
• Knowledge of Customer Service

Additional Skills:

• Verbal and written communications skills
• Organisational & administrative skills
• Interpersonal skills
• Analytical skills
• Sales Skills
• Chinese language Skill
• Driving Skills