Vacancies at Newmark Hotels

Job Advert Summary    

• The Marvel Manager is responsible for the overall management of Marvel Tours' transport operations, including driver supervision, fleet management, transfer bookings, financial administration, customer service and business development. The role ensures efficient operations, compliance with relevant legislation, cost control and the consistent delivery of five-star service to guests, clients and employees.

Minimum Requirements    
QUALIFICATIONS AND EXPERIENCE

• Grade 12 (Matric) or equivalent.
• A tertiary qualification in Business Management, Transport and Logistics, Office Administration or Hospitality Management will be advantageous.
• Minimum of two years' relevant experience in transport operations, fleet coordination, hospitality or administration.
• Previous experience in driver supervision, fleet management and operational reporting will be advantageous.
• Valid driver's licence; PDP where required for driving duties.
• Proficiency in Microsoft Office, particularly Excel, Word and Outlook.

Duties and Responsibilities    
Transport Operations and Administration

• Manage the day-to-day operations of Marvel Tours, ensuring efficient coordination of all transport services.
• Book, confirm and coordinate transfers and tours for hotel guests, VIPs, employees and external clients.
• Liaise with central reservations, concierge, front desk teams, sister properties and outsourced transport providers.
• Maintain accurate booking records, operational schedules, transfer documentation and reports.
• Prepare and submit daily, weekly and monthly reports on sales, transfers and operational performance.
• Identify opportunities to improve operational efficiency, service delivery and resource utilisation.

Driver and Fleet Management

• Manage drivers, including rosters, attendance, leave, performance, payroll inputs and operational duties.
• Ensure drivers maintain professional conduct, appropriate presentation and excellent guest service standards.
• Hold drivers accountable for assigned duties, punctuality, vehicle checks and compliance with company policies.
• Conduct or coordinate daily vehicle inspections and ensure vehicles are clean, presentable, roadworthy and properly maintained.
• Coordinate vehicle servicing, maintenance, licensing and required compliance documentation.
• Monitor fuel consumption, vehicle utilisation and fleet-related expenditure.
• Ensure compliance with applicable transport and road safety legislation, including relevant driver licensing and permit requirements.

Financial Administration and Cost Control

• Complete daily and monthly reconciliations of transfers, bookings, invoices and payments.
• Ensure accurate billing, follow-up of outstanding payments and resolution of financial discrepancies.
• Monitor operational expenses and identify opportunities to control costs and improve profitability.
• Ensure accurate and timely submission of payroll information, attendance records and overtime.
• Assist with operational budgets, financial reporting and other requirements in collaboration with the General Manager and Finance Department.

Customer Service and Quality Standards

• Maintain and consistently deliver five-star service standards across all Marvel Tours operations.
• Ensure that guest transport arrangements and special requests are handled professionally and efficiently.
• Resolve guest complaints and operational issues promptly, escalating matters where necessary.
• Maintain positive working relationships with hotel departments, clients, suppliers and external service providers.

Sales and Business Development

• Identify opportunities to grow Marvel Tours' client base, increase transfer bookings and generate revenue.
• Develop and maintain relationships with corporate clients, travel partners and tourism operators.
• Distribute current rates and quotations and ensure accurate communication of service offerings.
• Monitor sales performance and recommend initiatives to improve revenue, profitability and vehicle utilisation.

Marketing and Brand Management

• Collaborate with the Newmark Marketing Department on Marvel Tours' marketing and promotional activities.
• Assist with website updates, social media management and the maintenance of brand collateral.
• Provide operational information and assist with marketing reports, public relations activities and other projects as required.

Compliance and Reporting

• Ensure compliance with company policies, applicable legislation, transport regulations and safety requirements.
• Identify and report operational risks, incidents, vehicle defects and non-compliance.
• Maintain accurate records and communicate operational, staffing and financial matters to the General Manager.
• Protect company assets and confidential information and promote accountability, professionalism and continuous improvement.
• Perform additional reasonable duties as required by the General Manager.

Deadline:8th November,2026

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Job Advert Summary    

• We are seeking an exceptional Operations Manager / Lodge Anchor to lead Letamo at Qwabi, bringing together luxury hospitality, authentic guest experiences and outstanding operational leadership. As the senior operational leader at the lodge, the successful candidate will be responsible for ensuring that every aspect of the operation works seamlessly, from the guest journey and service delivery to team performance, operational standards and financial discipline. The role calls for an experienced and highly visible hospitality leader who leads from the floor, develops people and consistently inspires the team to deliver memorable experiences

Minimum Requirements    

• Strong operational knowledge across all lodge departments, including front office, housekeeping, food & beverage, and maintenance
• Sound understanding of labour legislation in South Africa
• In-depth knowledge of health & safety regulations and compliance standards within the hospitality industry
• Solid understanding of fair labour practices and HR procedures
• Excellent verbal and written communication skills, with the ability to engage confidently at all levels
• Strong time management and project management capabilities, with the ability to prioritize effectively
• Proven leadership skills, with the ability to motivate, inspire, and lead by example in a team-driven environment

Duties and Responsibilities    

• Lead and manage the Heads of Department (HOD) team across all operational areas, including health & safety and staff welfare
• Ensure the guest experience consistently meets and exceeds luxury hospitality standards
• Oversee and enforce operational procedures and service standards across all departments
• Maintain lodge infrastructure and facilities in line with company standards and expectations
• Delegate daily responsibilities to HODs, ensuring clear communication of duties and performance expectations
• Monitor team productivity and provide ongoing, constructive feedback and support
• Drive financial efficiency through effective cost control and implementation of cost-saving initiatives
• Engage with guests in a professional and welcoming manner, handling queries and resolving concerns promptly
• Report regularly to the General Manager on operational performance and key developments
• Foster a safe, healthy, and supportive working environment, including oversight of staff accommodation and meals
• Ensure clear and consistent communication between management and departmental teams
• Build and maintain strong relationships with the local community, suppliers, and contractors
• Uphold and communicate the vision, mission, and values of the company to all team members

Deadline:3rd November,2026

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Job Advert Summary    

• The Groups & Events Reservationist is responsible for managing all group accommodation, meetings, conferencing and events enquiries received by The Rockefeller Hotel & Residences. The primary focus of this position is to respond promptly to enquiries, prepare accurate and competitive quotations, follow up on potential business and convert enquiries into confirmed bookings, maximising accommodation and events revenue

Minimum Requirements    

• Previous experience in hotel group reservations, conferencing, events sales or a similar hospitality position.
• Good understanding of group accommodation bookings, meeting venues, conferencing and event requirements.
• Experience preparing professional quotations, proposals, proforma invoices and contracts.
• Strong sales ability, with a focus on converting enquiries into confirmed business.
• Excellent written and verbal communication skills.
• Computer literacy, particularly Microsoft Outlook, Word and Excel.
• Knowledge of Opera PMS or a similar hotel reservations system will be advantageous.
• Understanding of hotel room categories, rates, availability, booking terms and cancellation policies.
• Good numerical ability and attention to detail when calculating rates, packages and event costs.
• Strong planning, time management and organisational skills.
• Ability to work under pressure and manage a high volume of enquiries.
• Ability to prioritise urgent enquiries and meet quotation deadlines.
• Professional telephone manner and excellent email etiquette.
• Ability to build and maintain relationships with corporate clients, travel agents, event organisers and other business partners
• Strong teamwork and the ability to coordinate effectively with Reservations, Revenue, Sales, Front Office and Food & Beverage.
• A proactive, guest-focused and solutions-driven approach.

Duties and Responsibilities    

Enquiry Management & Quotations

• Receive and respond to all group accommodation, conferencing, meeting and event enquiries through email, telephone and other relevant channels.
• Ensure all enquiries are acknowledged and responded to promptly and professionally.
• Obtain all necessary information from clients to prepare accurate quotations, including dates, guest numbers, room requirements, venue setup, catering, equipment and other services.
• Prepare and send professional, detailed and accurate quotations for group accommodation, meetings, conferences and events.
• Work closely with the Reservations Manager and Revenue team to ensure accommodation rates are aligned with the hotel's revenue strategy.
• Liaise with Food & Beverage and the Meetings & Events team to confirm catering prices, venue hire, packages and additional event requirements.

Sales Follow-Ups & Conversion

• Take ownership of all enquiries from the initial request until the booking is confirmed, declined or lost.
• Follow up on all outstanding quotations 
• Maintain an accurate record of enquiries, quotations issued, follow-up dates and booking status.
• Proactively contact clients to establish booking decisions and identify opportunities to secure business.

Proforma Invoices, Contracts & Confirmations

• Prepare and issue accurate proforma invoices for group accommodation, meetings and events.
• Ensure all charges, deposits, payment schedules and agreed services are correctly reflected.
• Prepare booking contracts and agreements in accordance with approved hotel terms and conditions.
• Follow up on outstanding signed contracts, deposits and proof of payment.
• Ensure all commercial terms and client requirements are agreed and documented before the booking is handed over.
• Maintain accurate records of all quotations, contracts, correspondence and payment documentation.
• Once a booking has been confirmed, ensure a complete and accurate handover to the relevant departments

Administration & Reporting

• Maintain an organised and up-to-date enquiry and quotation tracking system.
• Ensure all enquiries have clear follow-up dates and accurate booking statuses.
• Maintain proper electronic filing of quotations, contracts, invoices and correspondence.
• Monitor outstanding quotations, tentative bookings and confirmed business.
• Assist with forecasting potential group and event revenue based on enquiries received.
• Ensure all relevant internal departments are informed of confirmed bookings and significant changes.
• Attend departmental meetings and relevant group or event planning meetings when required.
• Maintain confidentiality of guest, client and commercial information

Deadline:6th November,2026

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Job Advert Summary    

• The Maintenance Handyman is responsible for carrying out general maintenance, repairs, and preventative maintenance across the hotel to ensure that guest rooms, public areas, and back-of-house facilities are safe, functional, and maintained to hotel standards

Minimum Requirements    

• Grade 12 / Matric (advantageous).
• Minimum 2–3 years’ experience in a maintenance or handyman role, preferably in a hotel or similar environment.
• Basic knowledge of plumbing, electrical, carpentry, and general building maintenance
• Good problem-solving and troubleshooting skills.
• Ability to work independently and under pressure.
• Strong attention to detail.
• Time management and prioritisation skills.
• Good communication skills.
• Required to work weekends, public holidays, and shifts

Duties and Responsibilities    
General Maintenance

• Perform day-to-day maintenance and repairs in guest rooms, public areas, offices, and back-of-house areas.
• Attend to maintenance requests promptly and efficiently.
• Conduct minor plumbing repairs (leaks, blockages, taps, toilets).
• Carry out basic electrical work (changing plugs, light fittings, switches – within legal scope).
• Perform basic carpentry work (doors, locks, furniture repairs).
• Assist with painting, patching, tiling, and general building maintenance.

Preventative Maintenance

• Conduct routine inspections of rooms and facilities to identify maintenance issues.
• Carry out preventative maintenance tasks according to schedules.
• Report major defects or safety risks to the Maintenance Manager immediately.

Health, Safety & Compliance

• Ensure compliance with Occupational Health and Safety regulations at all times.
• Maintain a clean, safe working environment.
• Use tools, equipment, and PPE correctly.
• Report hazards, incidents, and near misses promptly.

Guest & Staff Support

• Respond professionally and courteously to guest maintenance requests.
• Minimise disruption to guests while performing repairs.
• Work closely with Front Office, Housekeeping, and other departments to resolve issues.

Tools, Stock & Equipment

• Maintain tools and equipment in good working condition.
• Report damaged or missing tools.
• Assist with stock control of maintenance supplies and materials.

Additional Duties

• Assist contractors when required.
• Be available for emergency maintenance issues after hours when required.
• Perform any reasonable duties assigned by management

Deadline:6th November,2026

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Job Advert Summary    

• To provide exceptional guest service through efficient handling of guest luggage, maintaining the appearance of front-office areas, and ensuring a welcoming, safe, and smooth guest experience, especially during night shifts.

Minimum Requirements    

• Excellent communication skills
• Fluent in English – written and verbal
• Strong customer service orientation
• Ability to remain calm under pressure and prioritize tasks
• Team player with a positive attitude
• Dependable and trustworthy, always acting in the best interest of the company
• Flexible to work shifts, weekends, and public holidays

Duties and Responsibilities    

• Uphold all company policies, procedures, and standard operating procedures (SOPs)
• Deliver prompt and professional assistance to guest requests and concerns
• Maintain the cleanliness and presentation of front office areas
• Assist with luggage handling during guest arrivals and departures
• Support the rooming of guests when necessary
• Liaise with Duty Managers to arrange taxis and other guest transport needs
• Secure and tag guest luggage, ensuring proper storage and tracking
• Personalize guest service by learning and using guest names
• Promote hotel services and facilities through accurate product knowledge
• Handle guest queries or escalate them to reception as required
• Stay informed about VIPs, groups, and special events daily
• Follow end-of-shift procedures in line with company standards
• Perform additional duties as requested by management

Deadline:6th November,2026