Virgin Active was born in 1999. With 45 health clubs in the UK (8,500 employees!) and almost 250 globally, were one of the fastest-growing businesses within the Virgin Group. Were renowned for our outstanding customer service and helping our member be their personal best. Everyones welcome at Virgin Active. Young or old. Fit or unfit. Its all good. We set...
Read more about this company
Your Purpose...
- To make exercise irresistible to your Club-V members
- To interact, entertain education and stimulate your Club-V members
- To maintain a safe, hygienic and clean environment
- To provide a happy and welcoming environment
- To create a nurturing environment for small toddlers and babies
Your Duties and Responsibilities...
- To correctly control and manage electronic access and exit of all Club-V members to the Club-V facility.
- To manage all access cards ensuring that they are valid and contain all relevant information.
- To effectively manage the 2 consecutive hour rule.
- To follow the monthly activity roster and theme correctly.
- To ensure that you plan your activities and execute these on an ongoing basis.
- To ensure that you are informed and that you adhere to all emergency procedures in a competent fashion.
- To ensure that you correctly meet all operational standards and requirements and that you understand all of these.
- To maintain control of the Club-V environment.
- To report any incidents immediately to your MOD and/or Club-V Co-ordinator.
- To correctly control stock within the Club-V facility including toys, arts & crafts, disposables/consumables, cleaning aids, movement equipment, games, puzzles, books etc. using the relevant checklists in the Mntwana Box.
Our Minimum Requirements...
We can’t live without…
- A Clear Criminal Check
- Up to date First Aid Training
- Up to date in-house Club-V Training
- Up to date Active Play Training
- Affinity for children
- Ability to entertain children
- Able to conduct physical games and activities with confidence
- Able to learn and implement new juniors programmes
We’d like you to have…
- Adaptability (must be able to adapt to a fast paced, changing environment)
- Be curious (must be willing to succeed, seek opportunities to learn and grow)
- Have a winning mentality (must be willing to go over and above to achieve success)
- Must be motivated to achieve success.
- A commitment to making a difference in people’s lives.
- A Growth mindset
- The ability to work independently.
- Trustworthiness (must always act in doing the right thing)
- A drive to create moments of magic for our members.
- The ability to make decisions and take ownership and responsibility for the decision.
- Action orientation
- Good listening skills
- Good communication skills
- Diplomacy
- Good time management skills
We’d love you to be…
- Wellness knowledge, beyond the health club
- The ability to make quick and bold decisions.
- The ability to be agile.
- The ability to be collaborative.
- Outgoing and confident
- Able to work under pressure
- Friendly
- Patient
go to method of application »
Your Purpose...
- The Service Ambassador is responsible for providing exceptional in-club member experiences using the available tools and platforms across areas such as our service/reception area, exercise floor, studios, swimming facilities and extended lounge areas. This role is key in engaging our members across all offerings in club as well as online. This role supports the retention of our members through daily interaction and engagement.
Your Duties and Responsibilities...
Conducting Front of House Duties
- Control access into the facility
- Communicate and provide information to staff, members and prospective members
- Deliver on member needs and experiences from entry to exit
- Adhere to operational standards, and administration policies and procedures
Engaging with Members
- Deliver excellent customer service (experiences) throughout the club to achieve NPS and member sentiment score targets
- Drive digital engagement with members on our various platforms as our digital offering evolves
- Expose members to online or digital exercise offerings that are personalised / tailored to meet individual member needs
- Retain members
- Build member relations
- Resolve complaints for each member or incident
- Engage members to our fitness initiatives (events) to increase member retention
Delivering the Member Floor Experience
- Promote safe exercise
- Manage member adherence to club rules and standards
- Manage member adherence to safety protocol
- Maintain the cleanliness of the floor
Participating in Ongoing Training & Self-Development
Our Minimum Requirements...
We cannot live without...
- Grade 12 Senior Certificate or NQF Level 4 equivalent
- Successful completion of Reception Academy
- Good understanding and knowledge of digital platforms
- Sound knowledge of Virgin Active exercise experiences
- Comprehensive understanding of the customer journey and the desired customer experience
- Sound knowledge of club rules, operating standards and safety protocol
- Minimum of 12 months experience within a face to face customer facing role
- Proven ability to resolve member questions and queries
- Embody the business values
- People centric
- Passionate about exercise
We’d like you to have…
- Adaptability (must be able to adapt to a fast paced, changing environment)
- Be curious (must be willing to succeed, seek opportunities to learn and grow)
- Have a winning mentality (must be willing to go over and above to achieve success)
- Must be motivated to achieve success.
- A commitment to making a difference in people’s lives.
- A Growth mindset
- The ability to work independently.
- Trustworthiness (must always act in doing the right thing)
- A drive to create moments of magic for our members.
- The ability to make decisions and take ownership and responsibility for the decision.
- Action orientation
- Administer First Aid (valid First Aid Level 1 certificate)
- Excellent relationship-building skills
- Problem-solving skills
- Good communication skills
- Ability to resolve conflict
We'd love you to have...
- Wellness knowledge, beyond the health club
- The ability to make quick and bold decisions.
- The ability to be agile.
- The ability to be collaborative.
- High Interpersonal skills (EQ)
go to method of application »
Your Purpose...
- Managing the preventative maintenance and state of repair to equipment and facilities
- Managing action plans/projects to the required standard.
- Managing maintenance plans & suppliers to within budget.
- Managing the maintenance team to achieve desired results
Your Duties and Responsibilities...
MANAGING THE PREVENTATIVE MAINTENANCE AND STATE OF REPAIR TO EQUIPMENT AND FACILITIES
Maintain and repair plant
- Follow preventative schedule for HVAC
- Communicate faults and action plans to CGM/Ops and Regional MM
- Use maintenance log in system on intranet for faults
- Adhere to downtime as stipulated on intranet
- Be hands on and repair faults where possible
Maintain and repair premises
- Liaise with landlord/contractors on issues/repairs
- Be hands on and repair and maintain where possible according to brand standards.
Maintain and repair gym equipment
- Complete and fax/email downtime reports to relevant contractors.
- Ensure completion of preventative maintenance as per contractor stipulations
- Maintain a history of equipment maintenance and preventative schedules
- Be hands on, repair and maintain equipment according to brand standards
Inspect club to establish daily maintenance tasks
- Do visual inspection via walkabout.
- Check job book, MOD checklists and fitness checklists.
- Check pool and enter results on pool log.
- Action tasks as per brand standards RAP sheet.
- Follow up all maintenance related issues on the Hey Manager cards.
- Schedule tasks from preventative maintenance schedule.
- Liaise with CGM/Ops Manager on affects to operations in club.
Ensure pool maintenance completed.
- Ensure pool checked and pool key readings recorded according to operating standards.
- Ensure inspection of weirs conducted.
- Ensure pool dosed according to readings.
- Ensure backwashing falls within pressure parameters.
- Ensure pool internal and external maintained and repaired to brand standards.
- Ensure temperatures displayed.
- Liaise with Ops/CGM and RMM as required.
- Ensure dosing systems do not run dry
Manage health & safety requirements in the club
- Manage your department to work within the health & safety requirements.
- Familiarise yourself with the OSH Act.
MANAGING ACTION PLANS/PROJECTS TO THE REQUIRED STANDARD
Assist in ensuring that brand standards are maintained
- Conduct regular brand standard checks.
- Assist in developing RAP.
- Assist GM/Ops to manage the RAP to conclusion.
Manage projects to conclusion
- Ensure compliance to job specs.
- Ensure work areas left in condition found.
- Manage contractor to adhere to health and safety standards.
- Liaise with relevant parties.
- Sign off contractors job card on completion if satisfactory and quality checked.
- Follow up on snag lists.
- Refer snags/issues to Regional Maintenance Manager.
MANAGING MAINTENANCE PLANS & SUPPLIERS TO WITHIN BUDGET
Ensure maintenance of Club is within budget.
- Liaise with CGM on budget constraints/availability.
- Ensure all repairs/costs/quotes to within budget.
Control and maintain stock levels
- Ensure there is sufficient stock available at all times.
- Follow e-procurement system with the assistance from CGM/Ops using preferred suppliers and authorisation systems.
- Check quality and delivery of orders.
- Ensure stock control systems in place.
MANAGING THE MAINTENANCE TEAM TO ACHIEVE DESIRED RESULTS
Manage team to achieve scheduled tasks
- Priorities and set timelines for team with tasks.
- Adhere to quality control standards.
- Follow up and check completed tasks.
- Establish understanding of task and correct tool application.
- Distribute tasks equitably in team including tasks to yourself.
Manage staffing compliment
- Ensure staff adequately trained to deliver on functional/operational needs.
- Ensure communication on all company initiatives/launches.
- Manage shift rosters/leave cycles.
- Induct staff on operational needs
- Have a succession plan.
MISCELLANEOUS
- Be available for call outs/ telephonic assistance.
- Assist and comply with any lawful and reasonable requests from manager.
Gmail
Yahoomail