Vacancies Available at ATNS

Job description

Office Management & Administration -

• Provide effective managerial support relating to the prioritisation of work, document production, meetings management, governance and quality assurance;  Manage and ensure the smooth and effective running of the office of the Head; Ensure accurate record keeping; Capture data, maintain confidentiality, and ensure safekeeping; Manage the receipt and processing of ATS staff training requests, ensuring that all required documents reach Human Capital; Process staff licences, ACSA permits and medicals for staff as required; Provide assistance with the completion of ACSA permits applications for contractors as required;
• Draft letters, memorandums, submissions and other written communication, collate relevant information and prepare/type all requested documents accurately and timeously; Oversee the ordering, distribution and control of stationery and refreshments as per policy stipulations; Oversee the processing of the medical claims of Air Traffic Controllers; Ensure that monthly overtime for ATS Staff is captured timeously as per Payroll Process and that it corresponds with actual time worked; Compile the departmental budget as directed by the Head, and monitor expenditure accordingly.
• Prepare basic expenditure reports for the Head including variances to the budget on a monthly basis, monitor the flow of funds, and keep the Head updated and informed; Establish and maintain an effective and secure e-filing and document management system for fast retrieval of data and information required; Ensure efficient use of technology, optimisation of available equipment, and effective functioning of all systems and equipment on an ongoing basis; Respond to e-mails on behalf of Head of Operations where possible or forward to the relevant party to ensure correct response;
• Receive and distribute all Aeronautical Information such as AIPs, Charts etc. to stations; Respond to queries on behalf of the Head where possible; Provide relevant or required business information as required by the Head of Operations to ensure meetings are efficient and effective; Facilitate audit processes by preparing relevant documents timeously.

Secretarial Services 

•  Plan, manage and maintain the Head’s schedule with due consideration of business priorities and relevant Operations events, and the impact thereof on business operations; Coordinate travel, accommodation and subsistence for the Head when required, including currency and account reconciliation; Ensure that all meetings are arranged on time and that participants are properly informed of agenda, venue and time; Distribute all documentation for meetings timeously, namely agenda, minutes of the previous meeting, presentation, etc. to participants;
• Ensure that meeting packs are professionally prepared; Arrange for minutes to be taken in meetings when required and distribute minutes within seven working days to attendees; Ensure that documents are typed accurately and timeously; Process mail, and receive and dispatch couriered packages; Ensure submission of staff subsistence and travel (S&T) claims to Payroll timeously.

Procurement and Finance Management -

• Ensure submission of the procurement requisitions of the ATS Operations in accordance with the Procurement process; Follow-up on official orders with suppliers; Ensure that all source documents are sent to creditors timeously for payment; Ensure that all monthly contract payments are done; Assist Creditors department with updated monthly statements from suppliers and or any other information needed.

Quality Management -

• Manage the implementation of ISO procedures as per the Quality Management manual; Facilitate the review of QMS procedures, directives and instructions; Publish QMS procedures, directives and instructions on the ATNS portal; Update notification of changes to filing indexes; Monitor and ensure that Continuous Improvement Reports (CIRs) are continuously followed up on.

Stakeholder Relations Management -

• Develop and maintain sound working relationships with key relevant internal and external stakeholders; Liaise and interface with relevant internal and external stakeholders such as suppliers, clients, representatives from regulatory authorities, internal support departments, and staff as required, conveying information accurately and competently whilst maintaining the required level of confidentiality and discretion; Maintain effective communication channels at all times to keep the Head informed of important issues whether in the office or travelling.

People Management -

• Manage employees in accordance with HC policies and processes; Ensure that new employees have been properly on-boarded prior to commencing work; Monitor the time and attendance of subordinates, take appropriate action in the case of absenteeism, and report to the Head and Human Capital; Participate in the conclusion of performance management contract(s) and monitor performance; Coach employee(s) to ensure ongoing development of their skills sets.

Minimum requirements

Minimum Formal Qualifications:

• Grade 12 or equivalent
• Office Administration Diploma
• B-degree will be an advantage

Minimum Years of Experience:

• At least 5 years office administration experience or equivalent
• Knowledge and understanding of business priorities and challenges

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Job description

• Align daily operations with Operations targets and objectives, and business requirements, ensuring achievement thereof through multidisciplinary coordination across the Air Traffic Control Centre.
•  Facilitate the execution of the Air Traffic Service Unit's business plan to support achievement of strategic Operations business objectives.

Comprehensive Oversight and Resource Integration - 

• Continuously monitor the performance of all operational positions within the Air Traffic Control Centre, using real-time data and feedback to assess and ensure consistent adherence to required standards and regulations. Identify potential areas of synergy between different units, encouraging cross-unit collaboration and knowledge sharing to enhance overall Centre performance. Regularly review operational protocols and procedures, updating them as necessary to reflect best practices and the latest regulatory guidelines. 
• Ensure the effective integration and utilisation of all resources to meet the service delivery capabilities required, aligning with customer expectations and operational demands. Enforce strict adherence to South African Civil Aviation Regulations, Technical Standards, and the International Civil Aviation Organisation’s Standards and Recommended Practices.

Regulatory Compliance and Quality Assurance - 

• Investigate reports of non-compliance with regulations and procedures, providing detailed feedback and recommendations for corrective actions to relevant parties. 
• Participate in rating and validation examinations, highlighting any discrepancies, and ensuring the adherence to standard procedures. Continuously monitor and identify any trends or indicators of potential deterioration in safety or service levels, implementing proactive plans to maintain high standards.

Operations Supervision and Training -

• Provide continuous operations supervision over air traffic services, assisting with oversight in various ATS areas of the ATSU. Lead and oversee operational training within the ATSU, recommending personnel for Designated Examiner certification and ensuring high standards of proficiency and knowledge.
• Develop, maintain, and review the air traffic service’s Station Standing Instructions, policies, procedures, service level agreements, and procedural documents, ensuring they are up-to-date and in compliance with current regulations. Conduct regular, detailed briefings with representatives from all operational units, ensuring everyone is informed about current operational statuses, imminent changes, or notable events. 
• Use these briefings to reinforce a culture of transparency and open communication, where challenges, successes, and strategies are shared and discussed collaboratively. Ensure that critical information, such as changes in regulations, technological updates, or lessons learned from incident reviews, is disseminated promptly and clearly to all relevant parties.

Coordination with CAMU and Aeronautical Information Management -

• Establish a strong, collaborative relationship with the CAMU’s Air Traffic Flow Specialist, working together to develop and implement strategies for efficient air traffic flow and optimal sector configurations.
•  Provide the CAMU with accurate, timely data and feedback, enabling them to make well-informed decisions that contribute to smooth, efficient air traffic flow management. Stay informed of broader airspace management trends and developments, ensuring the Centre's practices are aligned with national and international standards. 
• Manage and implement Aeronautical Information Management systems, enhancing the support level and efficiency of Air Traffic Service delivery. Actively engage in the review of legislation impacting Air Traffic Services, providing informed inputs and advocating for operational needs and safety. considerations.

Client Experience and Continuous Improvemen -

• Ensure communications with all parties maintain the highest standards of clarity, empathy, and timeliness, fostering positive experiences and trust. Identify and recommend improvements in processes and procedures, focusing on innovation, research, and the commercial viability of new initiatives.

Emergency Response Leadership and Incident Management - 

• Develop, maintain, and regularly test comprehensive emergency response plans, ensuring all staff are trained and prepared to execute their roles effectively under crisis conditions. Lead the response to emergencies or major operational disruptions, coordinating efforts across all relevant units and maintaining clear, authoritative communication throughout the incident. Conduct thorough post-incident reviews to identify causes, assess the effectiveness of the response, and develop strategies for improvement. 
• Support the Regional Manager ATS in overseeing investigations into air traffic incidents, recommending and implementing appropriate actions, and ensuring lessons are learned and integrated into future operations. Ensure that aviation safety recommendations, measures and value-added initiatives are consistently delivered, monitored, and enhanced.

Operational Proficiency and Examination Preparations -

• Prepare and issue unit orders and local knowledge questionnaires for rating and validation examinations, ensuring comprehensive knowledge assessments. Maintain personnel operational proficiency by standing watch in various operating positions, setting a standard of continuous personnel development.

Governance, Compliance, Risk Management & Reporting -

• Support the Regional Manager ATS with the implementation of a robust governance framework for the ATS Unit. Monitor and ensure compliance of air traffic service at the ATSU with all relevant ATNS policies, processes and procedures, and relevant legislation.
•  Support Regional Manager ATS with managing the ATSU’s performance against strategy and set targets and objectives. 
• Support Regional Manager ATS with ATSU’s projects' overall risk assessment and issue management. Ensure compliance with relevant legislation, policy and standards. Prepare ad hoc reports as required.

Stakeholder Relationship Management -

• Establish sound relationships with all key stakeholders through continuous engagement and communication, including CAMU, ARCC, AMC, ACSA, and FRS to support ongoing alignment and collaboration. 
• Adapt Air Traffic Management service delivery as practically as possible to meet client needs and expectations (Sector demand management). Participate in internal and industry collaborative decision making to ensure the delivery of air traffic service is aligned to business requirements. 
• Build and maintain effective collaborative relationships with all relevant business functions and teams within ATNS to enable the required alignment and optimal Air Traffic Management service delivery.

Financial Management -

• Manage delegated expenditure in line with business priorities and objectives, and within approved financial parameters. Support the Regional Manager ATS with the development, utilisation, and management of the ATSUs budget. Ensure effective management of operational costs to support efficient utilisation of financial resources. Ensure compliance with ATNS Finance policies and processes.

People Management -

• Develop and implement staffing strategies that are responsive to fluctuating traffic patterns and other variable operational demands, ensuring optimal workforce deployment at all times. Manage employees in accordance with HC policies and processes. Ensure that new employees have been properly on-boarded prior to commencing work. 
• Monitor the time and attendance of subordinates, and report absenteeism issues to management and Human Capital. Coordinate and ensure resourcing deliverables in line with the Service Level Agreements. Manage the performance of direct reports in line with the performance management process. Conduct talent reviews of staff as required by the HC Talent Management process. 
• Ensure high levels of discipline and performance standards to achieve Air Traffic Management service delivery objectives. Manage performance outputs of the team/pool by using the performance management system and taking corrective action promptly and effectively. Mentor and coach staff as required to ensure continuous development and availability of the required skills at all times. 
• Ensure the transfer of knowledge and skills to enable sustainability within the team/pool from a succession management perspective. Conduct talent reviews in line with the HC Talent Management process. Drive employee engagement and retention within the team.

Minimum requirements

Minimum Qualifications

• Matric
• Air traffic control qualification / rating
• Grade 2 Instructor Certificate

Additional Requirements

To complete the following courses within 12 months of appointment:

• Qualified Search Mission Coordinator (SMC)
• Management Development Program (MDP)
• Grade 1 Instructor

Minimum Experience

• A current validated ATC license in a relevant discipline with the Air Traffic Control Centre.
• At least 5 years applicable ATC experience coupled to 2 years on-the-job instructional experience in the current position

Added Advantage

• Tertiary qualification in Business Management, Aviation Management, Operations, or any relevant field
• Train-the-Trainer qualification

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Job description

Human factors investigation -

• Investigate and analyse human factor problems and aspects within the operations environment as well as during incident investigations:  
• Participate in incident investigations; Analyse incident review reports to determine possible human behavioural causes and contributing factors; Research and propose recommendations to address identified shortcomings; Maintain a database of causal factors; Identify aspects to be included in training and awareness programmes;
• Support and monitor implementation of corrective actions related to human factors.  Translate findings into reference information and recommendations to guide Air Traffic Management and safety policies, processes, programmes and decisions.

Maintain the ATNS Safety Management System -

• Provide inputs into the development, maintenance and promotion of the safety management system; Participate in incident investigations; Analyse incident review reports to determine human factors causes and contributing factors; Research and propose recommendations to address the identified shortcomings; Maintain a database of causal factors; Conduct a periodic review of the safety policies against relevant regulations to ensure ongoing compliance; Continuously monitor safety trends and provide recommendations as required;
• Ensure that all relevant infrastructure projects meet human factors and ergonomics requirements; Identify aspects to be included in training and awareness programmes informing the spectrum of human performance knowledge and skill as well as corporate human factors interventions;
• Support and monitor implementation of corrective actions related to human factors. When necessary, translate findings into reference information and recommendations to guide policies, programmes and decisions of Air Traffic Management.

Conduct human factors awareness programmes -  

• Introduce a human performance focus within safety practices and assist in the development and implementation of human factors awareness programmes and training for all ATNS personnel involved in safety management; Maintain regular interaction with ATA regarding the contents of the TRM course and other human factors training initiatives;
• Develop training interventions that will assist with human effectiveness in the system’s safety and efficiency performance; Conduct the relevant training identified from research and incident investigations at the ATA and at unit level as well as where the opportunity for external skill transfer has been identified by the ATA; Establish and maintain an awareness and understanding of the impact of human behaviours on work performance and safety management throughout the organization;
• Conduct awareness talks and programmes as requested by unit management; Evaluate effectiveness of training and interventions; Support the design, implementation and facilitation of safety programmes (CISM, TRM, FRM, safety leadership coaching programmes).

Human factors research and improvement recommendations -

• Conduct international best practice and benchmarking activities into human factors within aviation operations; Conduct research regarding human factors and produce recommendations for improvement within the operational environment; Research material from organisations such as ICAO, CANSO, Flight Safety Foundation, FAA, NATS, EUROCONTROL etc.;
• Incorporate relevant concepts and ideas into the ATNS SMS and TRM course; Recommend improvements to the ATM system; actions and procedures to the Operational management team; Implement approved human performance interventions to improve the ATNS SMS; Maintain and analyse relevant statistics of human factors incidents and corrective actions; Measure and document improvements of system efficiency and safety as well as human productivity, performance and well-being as a result of human factor interventions;
• Provide human factors input when new systems / equipment is implemented within the ATM system;  Evaluate the current safety culture to determine the gap between current and that of a “just” organizational culture, produce report and present to management); Facilitate the development of solutions to areas not characteristic of a mature safety culture within operations. Produce recommendations and improvements to the organizational culture that is within the sphere of influence of the Safety, Standards and Regulations section.

Human factors and safety surveys/reviews -

• Conduct unit surveys/reviews to identify specific safety & human factors concerns; Compile safety survey reports containing observations identifying systemic failures within the system; Incorporate ICAO Human Factors requirements into surveys; Identify and implement appropriate corrective action in close collaboration with  Operations departments;
• Monitor these activities periodically and during follow-up surveys; Conduct data analysis to identify trends arising from safety surveys; Conduct re-assessments to confirm that implemented recommendations were successful/effective.

Produce quarterly lessons learnt reports and periodic articles -

• Liaise with ISS and TSS to identify the lessons to be learned through safety event investigations; Compile articles for the safety-net publication and other relevant safety-learning publications; Compile other material to publish for sharing lessons learnt through other platforms (yammer etc.); Assist Manager Human performance to co-ordinate process for publication of the safety-net publication.

Stakeholder relations management -

• Represent ATNS at relevant human factors fora in South Africa and internationally; Attend national, regional and global aviation industry meetings, forums and work groups on human performance-related issues; Attend meetings with the ATM community;  Liaise with HC regarding human factors issues;
• Continuously provide feedback on the organizational climate, safety culture and promotion of a ‘Just Culture’ within ATNS; Provide inputs into and deliver Safety Management System training as required to ensure the required competence of relevant staff; Develop and maintain sound relationships with all internal and external stakeholders such the SACAA and Airport authorities and others as required; Provide feedback to external clients and the SACAA on all related enquiries.

Minimum requirements

Minimum Formal Qualifications: 

• Bachelors degree in psychology/industrial psychology / sociology or any relevant human factors degree
• Any safety or human factors-related short courses/training
• Full comprehension of ICAO/Civil Aviation Legislation and Standards and Recommended Practices will be an added advantage. 
• Honours degree with psychology/industrial psychology or human factors as subjects will be an advantage.

 Minimum Years of Experience:

• Minimum 2 years of research experience plus approximately 2 years’ experience in training and facilitation of which at least a minimum of 3 years of experience in an operational environment.
• Experience in basic counselling techniques within individual and group dynamics context

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Job description

Maintenance of the ATNS Safety Management System and Processes -

• Provide inputs into the development, maintenance, promotion and continuous improvement of the SMS and related processes to ensure continued efficacy;  Provide specialist advice and assistance where required regarding technical safety issues;  Maintain a safety management awareness and assist with understanding thereof throughout the entire organization;  Conduct safety and/or standards audits as per procedure or on an ad hoc basis, or as required;  
• Monitor the safety performance of the Safety Management System and report as required;  Provide regulatory oversight to ATSUs, ensuring compliance with SA-CARs/SA-CATS, ICAO SARPS, OHS Act 85 of 1993 and the ATNS Safety Management System;  Provide feedback to all ATNS stakeholders on technical safety related matters;  Assist the Manager: Operations (Technical/SHE) to prepare and review the associated ATNS safety roadmap;  
• Conduct a periodic review of the relevant regulations against policies to ensure ongoing compliance;  Continuously monitor safety trends and provide recommendations as required;  Identify operational risks, recommend mitigation and review effectiveness of mitigation;  Compile articles and information to be published in the Safety Net Magazine and promote safety within ATNS and aviation communities; 
•  Ensure regulatory compliance for all CNS Planning and Engineering Projects; Compile report (containing findings and observations) identifying non-compliance and systemic failures within the system;  Formulate recommendations to support findings and observations and improve the appropriateness and effectiveness of the support process; 
•  Ensure compliance of CNS systems from planning, implementation, operation, and support to disposal stages by following ATNS processes, ICAO annexes, documents and circulars, Aviation legislation in South Africa, SA-CAR & SA-CATS, and the OHAS Act 85 of 1993;  
• Track and ensure recommendations are implemented;  Evaluate the appropriateness and effectiveness of the support elements through conducting regular visits to the main ATNS support centers and ATM/cns equipment sites;  Monitor and evaluate the support system performance against Service Level Agreement  requirements, providing recommendations when needed;  
• Conduct inspection visits to sites in accordance with the project schedule;  Ensure that the competence/ proficiency of Engineering Technicians is managed in accordance with defined processes;  Monitor and ensure that the Engineering Technician Training Plan and required On-Job-Training plans are adhered to;  
• Monitor and follow up on audit findings and non-conformances, ensuring that all recommendations are effectively implemented;  Develop the knowledge and awareness of ATNS staff regarding safety management through training and safety promotion initiatives;  Develop solutions to address external client requirements such as such as facilitating SMS related work, safety assessments, etc and revenue generation;  
• Conduct Regional, National and Global research on related subject matter material to be submitted for:  ICAO State letters,  South African Legislation, Internal Directives, Instruction and Procedures, Technical Safety Event Investigations, Occurrences and queries;  Conduct regular meetings with SACAA to ensure continuous improvement on service provision;  Attend national, regional and global aviation industry meetings, forums and work groups on technical-related issues.

Investigation of safety occurrence data -

• Investigate, analyse, process and record safety occurrence data;  Verify  the accuracy of incoming Technical/Hazard Reports (Hazreps) and external reports;  Record and reconcile Technical/Hazard Safety Occurrence related reports;  Request Technical/Hazard Safety Occurrence investigations, where relevant;  Consolidate Technical/Hazard Safety Occurrences and provide statistical data when requested;  Review technical reports received from the field of active and latent failures in ATM/cns systems;  
• Source information regarding all reported ATM/cns system failures;  Investigate all total equipment failures in ATNS ATM/cns systems;  Analyse technical investigations/Hazreps and compile reviews and recommendations for technical-attributed safety events;  Provide feedback to Operations and South African Civil Aviation Authority (SACAA) on technical-attributed safety occurrences;  
• Provide feedback to clients and stakeholders on technical-attributed safety occurrences and Air Safety Reports (ASRs);  Monitor Technical Safety trends in safety incidences and occurrences;  Liaise with Human Capital (HC) regarding associated human factors implications;  Monitor implementation of recommendations by accurately updating the feedback received on technical safety occurrence investigations and reports;  
• Monitor and validate feedback from ATSUs on implementation progress;  Provide input into ATS safety occurrences with regards to all technical related matters;  Provide recommendations in support of the technical investigation and hazard process;  Consult with internal and external stakeholders to develop proactive and preventative measures to eliminate recurring problems; 
• Provide recommendations to prevent problems that have occurred in one area from occurring in another by identifying the root cause and promoting preventative actions within other areas of ATNS;  Communicate the details of significant problems which may occur elsewhere (externally) to all users of such equipment within ATNS;  Maintain service to operations by speedily reacting to all problems and requests for support service; 
•  Ensure speedy reaction to problems and requests for support from operations;  Develop innovative approaches in determining solutions to logistical problems;  Draft meaningful, informative, and concise technical reports on systems and equipment failures as requested, and proactively monitor/review when the need arises.

Provision of safety oversight on the implementation of new ATM/cns systems -

• Consult with CNS Planning, Engineering projects and EPMO at all stages of new projects to ensure compliance with all relevant local and international regulations and requirements;  Develop, monitor and maintain equipment installation standards in conjunction with Engineering Projects, CNS Planning and Technical Support departments;  
• Participate in safety assessment and system safety assessment endorsement;  Ensure that operational safety risk and hazards is effectively managed regarding aspects of system change in order to provide independent safety assurance to ATNS;  
• Conduct technical quality standard inspections and equipment site acceptance test (SAT) visits after project implementation in accordance with ATNS Directives, Procedures and Instructions, and ICAO, SA-CAR/SA-CATS and OHAS Act 85 of 1993;  Monitor and evaluate new projects during Period of Beneficial Use (PBU);
•   Verify maintenance management transfer of CNS equipment and logistics to technical support field operations;  Track and ensure that recommendations are implemented, and escalate in the case of non-compliance.

Stakeholder Relations Management -

• Develop and deliver Safety Management System training as required to ensure the required competence of relevant staff; Consult with Customer Solutions with regard to regional airports contract development;  Develop and maintain sound relationships with all internal and external stakeholders such the SACAA and Airport authorities and others as required;  Provide feedback to external clients and the SACAA on all technical related enquiries.

People Management - 

• Manage staff in accordance with HC policies and processes;  Ensure that new employees have been properly on-boarded prior to commencing work;  Monitor the time and attendance of subordinates, take appropriate action in the case of absenteeism, and report issues to management and Human Capital;  
• Ensure the availability of skilled and competent staff to meet current and future business needs;  Train, mentor and coach staff as required to ensure further development;  Ensure high levels of discipline and performance standards to achieve Aviation Safety objectives and the ATNS business strategy;  Coordinate and ensure resourcing deliverables in line with the Service Level Agreements;  
• Manage the performance outputs of staff through the performance management system, provide feedback, and take corrective action promptly and effectively;  Ensure the transfer of knowledge and skills to enable sustainability within section from a succession management perspective;  Drive employee engagement and retention within the section.

Minimum requirements

Minimum Formal Qualifications:

•  National Diploma in Electronic Engineering / Computer Systems or equivalent 
•  International Air Transport Association (IATA) Diploma in Safety Management
• 3 weeks in-depth OHS Act Training
• ATNS SMS training
• Quality Auditors Certificate
• Sound knowledge of International Civil Aviation Organization (ICAO)/Civil Aviation Legislation and Standards and Recommended Practices (SARPs)
• Safety Event Investigation Training

Minimum Years of Experience:

•  Minimum 5 years’ experience as Technician in the operation, maintenance, and support of ATM/cns systems and equipment.
•  Training or experience in configuration management auditing, logistics engineering and support systems is required

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Job description

Office Management & Administration -

• Provide effective managerial support relating to the prioritisation of work, document production, meetings management, governance and quality assurance;  Manage and ensure the smooth and effective running of the office of the Head; Ensure accurate record keeping; Capture data, maintain confidentiality, and ensure safekeeping;
• Manage the receipt and processing of ATS staff training requests, ensuring that all required documents reach Human Capital; Process staff licences, ACSA permits and medicals for staff as required; Provide assistance with the completion of ACSA permits applications for contractors as required;
• Draft letters, memorandums, submissions and other written communication, collate relevant information and prepare/type all requested documents accurately and timeously; Oversee the ordering, distribution and control of stationery and refreshments as per policy stipulations; Oversee the processing of the medical claims of Air Traffic Controllers;
• Ensure that monthly overtime for ATS Staff is captured timeously as per Payroll Process and that it corresponds with actual time worked; Compile the departmental budget as directed by the Head, and monitor expenditure accordingly. Prepare basic expenditure reports for the Head including variances to the budget on a monthly basis, monitor the flow of funds, and keep the Head updated and informed; Establish and maintain an effective and secure e-filing and document management system for fast retrieval of data and information required;
• Ensure efficient use of technology, optimisation of available equipment, and effective functioning of all systems and equipment on an ongoing basis; Respond to e-mails on behalf of Head of Operations where possible or forward to the relevant party to ensure correct response; Receive and distribute all Aeronautical Information such as AIPs, Charts etc. to stations;
• Respond to queries on behalf of the Head where possible; Provide relevant or required business information as required by the Head of Operations to ensure meetings are efficient and effective; Facilitate audit processes by preparing relevant documents timeously.

Secretarial Services  

• Plan, manage and maintain the Head’s schedule with due consideration of business priorities and relevant Operations events, and the impact thereof on business operations;
• Coordinate travel, accommodation and subsistence for the Head when required, including currency and account reconciliation; Ensure that all meetings are arranged on time and that participants are properly informed of agenda, venue and time; Distribute all documentation for meetings timeously, namely agenda, minutes of the previous meeting, presentation, etc. to participants;
• Ensure that meeting packs are professionally prepared; Arrange for minutes to be taken in meetings when required and distribute minutes within seven working days to attendees; Ensure that documents are typed accurately and timeously; Process mail, and receive and dispatch couriered packages; Ensure submission of staff subsistence and travel (S&T) claims to Payroll timeously.

Procurement and Finance Management -

• Ensure submission of the procurement requisitions of the ATS Operations in accordance with the Procurement process; Follow-up on official orders with suppliers; Ensure that all source documents are sent to creditors timeously for payment; Ensure that all monthly contract payments are done; Assist Creditors department with updated monthly statements from suppliers and or any other information needed.

Quality Management -

• Manage the implementation of ISO procedures as per the Quality Management manual; Facilitate the review of QMS procedures, directives and instructions; Publish QMS procedures, directives and instructions on the ATNS portal; Update notification of changes to filing indexes; Monitor and ensure that Continuous Improvement Reports (CIRs) are continuously followed up on.

Stakeholder Relations Management -

• Develop and maintain sound working relationships with key relevant internal and external stakeholders; Liaise and interface with relevant internal and external stakeholders such as suppliers, clients, representatives from regulatory authorities, internal support departments, and staff as required, conveying information accurately and competently whilst maintaining the required level of confidentiality and discretion; Maintain effective communication channels at all times to keep the Head informed of important issues whether in the office or travelling.

People Management -

• Manage employees in accordance with HC policies and processes; Ensure that new employees have been properly on-boarded prior to commencing work; Monitor the time and attendance of subordinates, take appropriate action in the case of absenteeism, and report to the Head and Human Capital; Participate in the conclusion of performance management contract(s) and monitor performance; Coach employee(s) to ensure ongoing development of their skills sets.

Minimum requirements

Minimum Formal Qualifications:

• Grade 12 or equivalent
• Office Administration Diploma
• B-degree will be an advantage

Minimum Years of Experience:

• At least 5 years office administration experience or equivalent
• Knowledge and understanding of business priorities and challenges

go to method of application »

Job description

Office Management & Administration -

• Provide effective managerial support relating to the prioritisation of work, document production, meetings management, governance and quality assurance;  Manage and ensure the smooth and effective running of the office of the Head; Ensure accurate record keeping; Capture data, maintain confidentiality, and ensure safekeeping;
• Manage the receipt and processing of ATS staff training requests, ensuring that all required documents reach Human Capital; Process staff licences, ACSA permits and medicals for staff as required; Provide assistance with the completion of ACSA permits applications for contractors as required;
• Draft letters, memorandums, submissions and other written communication, collate relevant information and prepare/type all requested documents accurately and timeously; Oversee the ordering, distribution and control of stationery and refreshments as per policy stipulations; Oversee the processing of the medical claims of Air Traffic Controllers;
• Ensure that monthly overtime for ATS Staff is captured timeously as per Payroll Process and that it corresponds with actual time worked; Compile the departmental budget as directed by the Head, and monitor expenditure accordingly. Prepare basic expenditure reports for the Head including variances to the budget on a monthly basis, monitor the flow of funds, and keep the Head updated and informed; Establish and maintain an effective and secure e-filing and document management system for fast retrieval of data and information required;
• Ensure efficient use of technology, optimisation of available equipment, and effective functioning of all systems and equipment on an ongoing basis; Respond to e-mails on behalf of Head of Operations where possible or forward to the relevant party to ensure correct response; Receive and distribute all Aeronautical Information such as AIPs, Charts etc. to stations;
• Respond to queries on behalf of the Head where possible; Provide relevant or required business information as required by the Head of Operations to ensure meetings are efficient and effective; Facilitate audit processes by preparing relevant documents timeously.

Secretarial Services  

• Plan, manage and maintain the Head’s schedule with due consideration of business priorities and relevant Operations events, and the impact thereof on business operations;
• Coordinate travel, accommodation and subsistence for the Head when required, including currency and account reconciliation; Ensure that all meetings are arranged on time and that participants are properly informed of agenda, venue and time; Distribute all documentation for meetings timeously, namely agenda, minutes of the previous meeting, presentation, etc. to participants;
• Ensure that meeting packs are professionally prepared; Arrange for minutes to be taken in meetings when required and distribute minutes within seven working days to attendees; Ensure that documents are typed accurately and timeously; Process mail, and receive and dispatch couriered packages; Ensure submission of staff subsistence and travel (S&T) claims to Payroll timeously.

Procurement and Finance Management -

• Ensure submission of the procurement requisitions of the ATS Operations in accordance with the Procurement process; Follow-up on official orders with suppliers; Ensure that all source documents are sent to creditors timeously for payment; Ensure that all monthly contract payments are done; Assist Creditors department with updated monthly statements from suppliers and or any other information needed.

Quality Management -

• Manage the implementation of ISO procedures as per the Quality Management manual; Facilitate the review of QMS procedures, directives and instructions; Publish QMS procedures, directives and instructions on the ATNS portal; Update notification of changes to filing indexes; Monitor and ensure that Continuous Improvement Reports (CIRs) are continuously followed up on.

Stakeholder Relations Management -

• Develop and maintain sound working relationships with key relevant internal and external stakeholders; Liaise and interface with relevant internal and external stakeholders such as suppliers, clients, representatives from regulatory authorities, internal support departments, and staff as required, conveying information accurately and competently whilst maintaining the required level of confidentiality and discretion; Maintain effective communication channels at all times to keep the Head informed of important issues whether in the office or travelling.

People Management -

• Manage employees in accordance with HC policies and processes; Ensure that new employees have been properly on-boarded prior to commencing work; Monitor the time and attendance of subordinates, take appropriate action in the case of absenteeism, and report to the Head and Human Capital; Participate in the conclusion of performance management contract(s) and monitor performance; Coach employee(s) to ensure ongoing development of their skills sets.

Minimum requirements

Minimum Formal Qualifications:

• Grade 12 or equivalent
• Office Administration Diploma
• B-degree will be an advantage

Minimum Years of Experience:

• At least 5 years office administration experience or equivalent
• Knowledge and understanding of business priorities and challenges

go to method of application »

Job description

Office Management & Administration -

• Provide effective managerial support relating to the prioritisation of work, document production, meetings management, governance and quality assurance;  Manage and ensure the smooth and effective running of the office of the Head; Ensure accurate record keeping; Capture data, maintain confidentiality, and ensure safekeeping;
• Manage the receipt and processing of ATS staff training requests, ensuring that all required documents reach Human Capital; Process staff licences, ACSA permits and medicals for staff as required; Provide assistance with the completion of ACSA permits applications for contractors as required;
• Draft letters, memorandums, submissions and other written communication, collate relevant information and prepare/type all requested documents accurately and timeously; Oversee the ordering, distribution and control of stationery and refreshments as per policy stipulations; Oversee the processing of the medical claims of Air Traffic Controllers;
• Ensure that monthly overtime for ATS Staff is captured timeously as per Payroll Process and that it corresponds with actual time worked; Compile the departmental budget as directed by the Head, and monitor expenditure accordingly. Prepare basic expenditure reports for the Head including variances to the budget on a monthly basis, monitor the flow of funds, and keep the Head updated and informed; Establish and maintain an effective and secure e-filing and document management system for fast retrieval of data and information required;
• Ensure efficient use of technology, optimisation of available equipment, and effective functioning of all systems and equipment on an ongoing basis; Respond to e-mails on behalf of Head of Operations where possible or forward to the relevant party to ensure correct response; Receive and distribute all Aeronautical Information such as AIPs, Charts etc. to stations;
• Respond to queries on behalf of the Head where possible; Provide relevant or required business information as required by the Head of Operations to ensure meetings are efficient and effective; Facilitate audit processes by preparing relevant documents timeously.

Secretarial Services  

• Plan, manage and maintain the Head’s schedule with due consideration of business priorities and relevant Operations events, and the impact thereof on business operations;
• Coordinate travel, accommodation and subsistence for the Head when required, including currency and account reconciliation; Ensure that all meetings are arranged on time and that participants are properly informed of agenda, venue and time; Distribute all documentation for meetings timeously, namely agenda, minutes of the previous meeting, presentation, etc. to participants;
• Ensure that meeting packs are professionally prepared; Arrange for minutes to be taken in meetings when required and distribute minutes within seven working days to attendees; Ensure that documents are typed accurately and timeously; Process mail, and receive and dispatch couriered packages; Ensure submission of staff subsistence and travel (S&T) claims to Payroll timeously.

Procurement and Finance Management -

• Ensure submission of the procurement requisitions of the ATS Operations in accordance with the Procurement process; Follow-up on official orders with suppliers; Ensure that all source documents are sent to creditors timeously for payment; Ensure that all monthly contract payments are done; Assist Creditors department with updated monthly statements from suppliers and or any other information needed.

Quality Management -

• Manage the implementation of ISO procedures as per the Quality Management manual; Facilitate the review of QMS procedures, directives and instructions; Publish QMS procedures, directives and instructions on the ATNS portal; Update notification of changes to filing indexes; Monitor and ensure that Continuous Improvement Reports (CIRs) are continuously followed up on.

Stakeholder Relations Management -

• Develop and maintain sound working relationships with key relevant internal and external stakeholders; Liaise and interface with relevant internal and external stakeholders such as suppliers, clients, representatives from regulatory authorities, internal support departments, and staff as required, conveying information accurately and competently whilst maintaining the required level of confidentiality and discretion; Maintain effective communication channels at all times to keep the Head informed of important issues whether in the office or travelling.

People Management -

• Manage employees in accordance with HC policies and processes; Ensure that new employees have been properly on-boarded prior to commencing work; Monitor the time and attendance of subordinates, take appropriate action in the case of absenteeism, and report to the Head and Human Capital; Participate in the conclusion of performance management contract(s) and monitor performance; Coach employee(s) to ensure ongoing development of their skills sets.

Minimum requirements

Minimum Formal Qualifications:

• Grade 12 or equivalent
• Office Administration Diploma
• B-degree will be an advantage

Minimum Years of Experience:

• At least 5 years office administration experience or equivalent
• Knowledge and understanding of business priorities and challenges