Vacancies Available at Barloworld Equipment

Key Output

• Ensure improved product health for all products in area of responsibility.
• Provide support for new product introduction.
• Present product issues to management.
• Assist with complex troubleshooting on machines and components.
• Do failure analysis on failed components and parts.
• Compile comprehensive condition and failure reports.
• Compile informative product issue reports and address to Service Engineering and management.
• Ensure latest product updates are shared, issued and executed.
• Provide expert technical support for Warranty resolution and 1 hour training sessions.
• Ensure effective self-management and performance ownership.
• Ensure resolution of product issues according to Service Letter guidelines.
• Negotiate with Caterpillar on Warranty issues.
• Inter act with SEENG and Caterpillar on product issues.

Qualification, Experience and Competencies

• Grade 12 / N3
• Qualified Artisan. [Mechanic in relevant trade (e.g. Diesel Mechanic / Earthmoving Equipment Mechanic)
• Caterpillar Advance certification.
• Minimum of 12 years post-apprentice/learner ship experience of which 5 years should be field service]
• Minimum of 3 years’ experience as a Technical Analyst.
• Exceptional knowledge of product operating systems, testing and adjusting, and troubles shooting.
• Exceptional trouble shooting, problem solving and failure analysis skills.
• Be able to compile accurate and professional reports (Failure and conditional)
• Understand impact of site severity conditions and how it impacts machine health.
• Demonstrated practical and theoretical knowledge transfer skills.
• Sound interpersonal relationship skills.
• Computer Literate (MS Office & Caterpillar systems)
• Familiar with the use of Service Technician Workbench
• Familiar with Caterpillar Websites (e.g. SIMSI, PIS, DSN, etc.)
• Business communication and presentation skills.
• Planning and prioritizing of tasks.
• Understand the BWE Quality system.

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Key Output

• Business plan /Account plan.
• Forecasting.
• Monitor your ongoing daily sales of labour and part.
• Follow-up on quotes from service department on completed jobs. – WIP.
• Follow-up on outstanding orders from customer’s purchase and stores department.
• Sort out debtor queries on a weekly basis to prevent aging – P&S Debtors.
• Monitor and minimize parts return credits.
• Grow Cat POP.

Qualification, Experience and Competencies

• Grade12
• A Qualified Artisan with Diesel and Rotary Drill experience.
• Must have a good knowledge of Air and Hydraulic systems.
• Customer relation, negotiation and communication skills.
• Computer Literate.
• Self-Management and Priority settings.
• Must be willing to travel when required.