Vacancies Open at MORE Family Collection

KEY FOCUS AREAS

Food & Beverage Service

• Follow procedures for service, sales, expenses, and profit goals as directed and outlined in the beverage department.
• Perform consistent service according to the service standards and be fully prepared for each guest service, including mis-en-place, confidence in Food/menu descriptions and wine pairing recommendations.
• Be aware of all menu changes and dietary requirements of the guests.
• Upsell and recommend beverages to guests.
• Obey the liquor regulations.
• Perform beverage preparation or service tasks including presentation and sales of beverages.
• Support optimal communication between the Kitchen and the Service team, attending daily service meetings.
• Follow the stock control procedures, making sure that every beverage consumed is correctly accounted for.
• Assist with minibar, kids’ entertainment and luggage duties if required.

General Service & Guest Care

• Collect all l information available on guests prior to arrival.
• Collect guest information while speaking to guests; inform the Supervisor/HOD and Management to record and act on guest preferences.
• Report all guest complaints to your Supervisor/HOD and Management immediately.

REQUIREMENTS - QAULIFICATIONS AND SKILLS

• Grade 12 (advantageous)
• Knowledge of the highest level of F&B customer service in a luxury environment.
• Knowledge of wine, cocktails and other beverages served.
• Knowledge of food, cooking methods, and all menus.
• Basic knowledge and understanding of stock rotation and control.
• Knowledge of hygiene and all cleaning products used.
• Knowledge the operation of equipment and appliances.
• Knowledge of all departments/operations of your property.

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Job Description

• The Residence Concierge will assist with ensuring that the operations and logistics of the MORE Family Collection Residences are in line for a guest's stays in Cape Town and surrounds.

Guest Services:

• Warmly welcoming guests upon arrival and providing a personalized introduction to the residence.
• Addressing guest inquiries, requests, and concerns promptly and efficiently.
• Offering information about local attractions, dining options, and activities.

Reservations and Coordination:

• Managing reservations and coordinating guest arrivals and departures.
• Arranging transportation and assisting with any special requests or event planning.
• Gather all details about guest's stays prior to their arrivals. 

Communication:

• Serving as a central point of communication between guests and various residence staff.
• Coordinating with housekeeping, maintenance, and other relevant departments to ensure our guest's needs are met.

Problem Resolution:

• Resolving issues or concerns that may arise during a guest's stay.
• Anticipating potential problems and proactively addressing them to enhance the overall guest experience.

Personalized Service:

• Providing personalized services such as arranging special celebrations, private dinners, or unique experiences tailored to the guest's preferences.

Administrative Tasks:

• Managing administrative tasks, including handling check-ins/check-outs, maintaining accurate guest records, and processing payments.
• PMS - Management

Attention to Detail:

• Paying meticulous attention to detail to ensure that the residence is well-prepared for each guest's arrival and stay.

REQUIREMENTS, QUALIFICATIONS AND SKILLS

• Matric (essential)
• Hospitality / Tourism qualification (advantageous)
• 3-4 years’ experience in hospitality management.
• Proficiency in Hotel Operating Systems and Property Management Systems (PMS)
• Excellent communicator with a good command of the English language both spoken and written.
• Excellent customer service skills.
• Highly efficient and organized with good time management skills and the ability to multitask.
• Driver’s License and own vehicle (essential)
• Self-starter and motivated to work independently
• Cape Town Based Role