Residence Concierge at MORE Family Collection

Job Description

• The Residence Concierge will assist with ensuring that the operations and logistics of the MORE Family Collection Residences are in line for a guest's stays in Cape Town and surrounds.

Guest Services:

• Warmly welcoming guests upon arrival and providing a personalized introduction to the residence.
• Addressing guest inquiries, requests, and concerns promptly and efficiently.
• Offering information about local attractions, dining options, and activities.

Reservations and Coordination:

• Managing reservations and coordinating guest arrivals and departures.
• Arranging transportation and assisting with any special requests or event planning.
• Gather all details about guest's stays prior to their arrivals. 

Communication:

• Serving as a central point of communication between guests and various residence staff.
• Coordinating with housekeeping, maintenance, and other relevant departments to ensure our guest's needs are met.

Problem Resolution:

• Resolving issues or concerns that may arise during a guest's stay.
• Anticipating potential problems and proactively addressing them to enhance the overall guest experience.

Personalized Service:

• Providing personalized services such as arranging special celebrations, private dinners, or unique experiences tailored to the guest's preferences.

Administrative Tasks:

• Managing administrative tasks, including handling check-ins/check-outs, maintaining accurate guest records, and processing payments.
• PMS - Management

Attention to Detail:

• Paying meticulous attention to detail to ensure that the residence is well-prepared for each guest's arrival and stay.

REQUIREMENTS, QUALIFICATIONS AND SKILLS

• Matric (essential)
• Hospitality / Tourism qualification (advantageous)
• 3-4 years’ experience in hospitality management.
• Proficiency in Hotel Operating Systems and Property Management Systems (PMS)
• Excellent communicator with a good command of the English language both spoken and written.
• Excellent customer service skills.
• Highly efficient and organized with good time management skills and the ability to multitask.
• Driver’s License and own vehicle (essential)
• Self-starter and motivated to work independently
• Cape Town Based Role