About the job Digital Account Director
Ogilvy One is the Digital arm of Ogilvy South Africa.
We are focused on creating impactful relationships by design between our clients and their customers. We help companies drive sustainable growth and customer value through an unmatched understanding of brand and human behaviour while harnessing the power of innovation, design, data, and technology.
We are looking for a:
Digital Account Director
Ogilvy One is looking for a seasoned digital Account Director based in Johannesburg. The purpose of this role is to drive and manage digital planning and execution for clients. The Account Director will provide efficient client liaison to deliver on client requirements.
The Account Director will actively consult with clients regarding SEO, Creative Services, E-commerce, Data & Analytics and all other issues relating to clients requirements in relation to their digital ecosystem.
Responsibilities:
Client
- Has a deep understanding of the clients business and of the key broader factors and trends shaping their markets and categories. Looks for opportunities to engage in broader business dialogue with clients.
- Is the clients first point of contact on all main strategic, creative and resource issues.
- Is the Business Directors first port of call on all questions relating to the business.
- Builds strong and enduring relationships with clients.
- Regularly seeks out ways to add value to the client/agency relationship (e.g. joint speaking appearances at conferences; effecting introductions to other members of agency management; agency presentations on broader industry issues).
- Represents the clients business within the agency.
Finance
- Responsible for to the writing of Business Plans for the account.
- Is responsible for maximising the accounts billings and/or income and for seeking out additional income opportunities.
- Contributes to the good financial management of the business, improving profitability wherever possible, implementing and monitoring all billing procedures, alerting the Managing Partner and Business Director promptly to any likely changes to billing and income, any potential write-offs, etc.
- Ensures that timesheets are always up to date and given to Finance timeously.
Account Management
- Is ultimately responsible for the smooth running of the account operationally, creatively and financially and is answerable on these points to the client and to the Business Director.
- Creates the best possible environment in which to produce the best possible work. Is responsible for ensuring that his/her teams have the right time and resources to deliver this, within the clients time frame.
- Builds the respect and loyal commitment of team members, of the department and of the agency as a whole.
- Delegates effectively and appropriately upwards to the Business Director, as well as downwards, and to other departments.
- Involves the Managing Partner appropriately on all relevant issues: status of business, brand health, creative projects, timings, etc.
Qualifications
The ideal candidate would have the following background:
- Financial and budget control ability.
- Digital knowledge and experience.
- Outstanding people management skills.
- Committed team worker.
- Intellectual depth.
- Excellent written/verbal communication skills.
- Good interpersonal skills.
- Strong service orientation.
- Integrity, energy and creativity.
Offer
- Full-time job.
- Local and Global client portfolio.
- Attractive package and benefits.
- Continuous trainings. Career conversation and growing opportunities.
- Hybrid, in office Tuesday, Wednesday and Friday.
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About the job Account Director
The Account Director will serve as the primary point of contact between Ogilvy Cape Town and our valued clients. You will be responsible for understanding clients' business objectives, developing effective communication strategies, and leading a team of account managers to deliver exceptional results. This role requires a proactive and client-focused individual who can build strong relationships, manage projects with precision, and collaborate with cross-functional teams to drive success.
Key Responsibilities:
- Client Relationship Management: Build and maintain strong, trust-based relationships with clients by understanding their business needs, goals, and challenges. Proactively provide strategic guidance to clients to drive effective marketing and advertising solutions.
- Account Strategy: Develop and implement comprehensive account strategies that align with clients' objectives and Ogilvy's creative vision. Continuously seek opportunities to upsell and expand services with existing clients.
- Project Oversight: Oversee the end-to-end project management process, ensuring that campaigns are executed flawlessly, on time, and within budget. Collaborate with internal teams, including creative, strategy, and production, to ensure seamless delivery of client projects.
- Team Leadership: Lead and inspire a team of account managers, providing mentorship, guidance, and support to drive their professional growth and ensure client satisfaction.
- Budget Management: Responsible for managing client budgets, ensuring effective allocation of resources, and tracking project expenses.
- Campaign Performance Analysis: Analyze campaign results and provide actionable insights and recommendations to clients to optimize future marketing efforts.
- New Business Development: Collaborate with the business development team to identify and pursue new business opportunities. Contribute to pitches and presentations to win new clients.
- Contract and Proposal Management: Negotiate contracts and agreements with clients, ensuring terms are mutually beneficial and aligned with Ogilvy's policies.
Requirements:
- Bachelor's Degree or Equivalent: A degree in Marketing, Business, Communication, or a related field is preferred.
- Proven Experience: Senior experience in Account Management, with at least 3 years in a leadership role within an advertising agency or marketing communications environment.
- Client-Focused: A strong ability to build and maintain long-term client relationships, understanding their needs, and providing exceptional service.
- Strategic Thinker: Demonstrated experience in developing and implementing strategic marketing and communication plans.
- Leadership Skills: Proven leadership skills with the ability to motivate and guide a team of account managers to achieve success.
- Project Management: Excellent project management skills, with the ability to oversee multiple projects and deadlines simultaneously.
- Communication Skills: Exceptional written and verbal communication skills, with the ability to effectively present ideas and concepts to clients and internal teams.
- Analytical Mindset: Strong analytical and problem-solving skills to interpret campaign data and derive actionable insights.
- Adaptability: The ability to thrive in a fast-paced and dynamic environment, adapting to changing client needs and priorities
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The Role:
As a Senior Social and Content Manager, you will leverage your expertise in working with global clients, particularly across European markets. We are seeking a passionate individual who excels in content creation and community management, driving the brand's online presence and engagement. The ideal candidate will be adept at independently managing projects and offering proactive, innovative ideas to elevate our social media strategy.
Responsibilities:
- Lead your clients projects and daily management under the supervision of the Social Team Department Head.
- Coordinate various social media projects from briefing to delivery, follow up and planning of projects and campaigns.
- You will be responsible for ensuring that all accounts are managed and delivered proficiently this is, and not limited to content scheduling, reports, response rates.
- Internal management of stakeholders where needed within the account to coordinate the workflow and meet deadlines.
- You will be responsible for finding solutions to social media issues that may arise while keeping your line manager informed throughout.
- Adhere to Clients community management guidelines, providing feedback where you see opportunities to refine and improve.
- Analyse community content and feedback to identify trends, insights, and areas for improvement.
- Stay up to date with industry trends and best practices in community management.
- Collaborate with cross functional teams, who may be situated globally.
Experience:
The ideal candidate is or has:
- Native English (UK English preferred).
- Excellent level of grammar and punctuation.
- Eye for detail and discipline in processes.
- Competency in content management (the community manager will handle all uploading of content to social platforms).
- Competent and comfortable with Meta Business Manager/Facebook and Instagram environment.
- Competent with Twitter/X environment.
- Not essential, but a bonus if you have experience with social media management tools (i.e. Hootsuite or Sprout).
- Understanding of crisis comms management essential.
- Must have innate understanding and interest in popular & Internet culture.
- Demonstrative skill in creative language appropriate for audience engagement.
- Ability to convincingly portray brand tone of voice, and tone of voice that will resonate with Gen Z and younger Millennial groups.
- Ability to react dynamically, confidentially and independently, and use discernment when interacting with audience.
Qualifications:
- 3 to 5 years experience in social media and community management.
- Comfortable handling and managing relationships.
- Project management.
- Copywriting for social media.
- Thorough understanding of social media and its intricacies.
- Able to work within a team.
- Ability to work in an agile work environment.
- Experience in working on global brands specifically in the alcoholic beverages space advantageous.
Were Offering:
- Full-time job within a growing and trendsetting agency.
- Global client portfolio.
- Attractive package and benefits.
- Continuous training. Career conversation and growing opportunities.
- Hybrid working policy - the role includes a requirement to work at certain hours over weekends and public holidays.
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Position Summary:
A desktop publishing operator or designer is responsible for translating a brief to art files ready to go to print or be placed online. A DTP operator is usually skilled in multiple computer design applications, in the Adobe CS suit of products. As a designer, you must be able to come up with creative solutions to monthly campaigns and other printing paraphernalia.
Must be able to create retail catalogues using page layout software (InDesign). Generate ads, POS elements, general printing paraphernalia and artwork for social media. Must have knowledge of traditional printing processors, selecting and formatting of type, column width and spacing, checking colours and editing photographs and other images.
Edit text by correcting its spelling, punctuation, and grammar and work with others including writers, editors, and graphic designers to come up with monthly retail campaigns.
Here is what youll bring to the table:
For this role we are looking for an DTP Operator / Designer with extensive experience (approx. 5+ years).
Knowledge of printing techniques and the preparation process for printing.
- Fluentness in using Adobe In-design, Illustrator, Photoshop, Mac OX literate and or any other multimedia software.
- Ability to use net transfer tool e.g. FTP.
- Organized in handling daily tasks, accurately, self-management.
- Experience in work at the printing/publishing house or other advertising agencies is highly desirable.
- Due to the nature of the business, be able to work overtime.
- Methodical working style.
- Concentration, accuracy and great attention to detail.
- Ability to multitask.
- Tact and diplomacy for negotiating changes.
- Ability to work to tight deadlines.
Self-motivated.
Here is what youll be doing - key tasks and responsibilities:
The list of tasks or duties and responsibilities is not exhaustive, candidates may be expected to carry out additional duties or responsibilities, which fall reasonably within the ambit of the job description, or in accordance with operational requirements.
RELATIONSHIP MANAGEMENT
CREATIVE JUDGEMENT
- Has a sense of artistic taste and proportion and uses this when preparing the material for printing.
- Ability to reflecting as much as possible a creative concept on the final material prepared for printing.
- Ability to enter into the spirit of the specific creative character of a project and reflecting this when preparing a material for a printing.
LEADERSHIP
- Passion for the work and a driver for high artistic standards.
- Takes an active interest in printing trends in communication and the graphic arts.
TEAM PLAYER
- Easiness in switching between projects also into those that are run by other colleagues.
- Eagerness to find solutions to problems.
- Readiness to bring innovation into the projects.
Youll also be required to advance the following:
- Edit graphics, such as photographs or illustrations.
- Import text and graphics into publishing software.
- Integrate images and text to create cohesive pages.
- Adjust text properties, such as size, column width, and spacing.
- Revise layouts and make corrections as necessary.
- Submit or upload final files for printing or online publishing.
- Work part of a team on monthly catalogues.
Additional skills:
- Attention to Detail - being careful about detail and thorough in completing work tasks.
- Cooperation - being pleasant with others on the job and displaying a good-natured, cooperative attitude.
- Innovation - creativity and alternative thinking to develop new ideas for and answers to work-related problems.
- Dependability - being reliable, responsible, and dependable, and fulfilling obligations.
- Adaptability/Flexibility - being open to change (positive or negative) and to considerable variety.
- Initiative - willingness to take on responsibilities and challenges.
- Analytical Thinking - analysing information and using logic to address work-related issues and problems.
- Independence - developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
- Achievement/Effort - establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
- Self-Control - maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behaviour, even in very difficult situations.
- Stress Tolerance - dealing calmly and effectively with high stress situations.
- Persistence - persistence in the face of obstacles.
- Social Orientation - preferring to work with others rather than alone and being personally connected with others on the job.
- Concern for Others - being sensitive to others' needs and feelings and being understanding and helpful on the job.
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