Vacant Job Positions at Sandvik

The Role

Ensure customer satisfaction by installing, repairing, inspecting and commissioning service, considering economical and other aspects. Problem solving by using approaches, tools, techniques for recognizing, operational or process problems; the ability to apply this knowledge appropriately in different kinds of situations. Knowledge of the tasks, tools and procedures associated with providing technical support to the sales team and prospective customers.

Main responsibilities:

• Install, repair, inspect and commission products and various equipment at customer sites or own premises.
• Report and document results after above actions.
• Responsible for planning, conducting, and maintaining tools and equipment for service work.
• Support the customer’s product/equipment/processes, by suggesting possible improvements.
• Provide technical support to the sales team.
• Provide problem solving to customer.
• Ability to produce positive results in sales-client interventions.
• Guide colleagues in service methods and tools.
• Share own knowledge to enable colleagues to expand their knowledge.

Your Profile:

• Grade 12 (Matric) or equivalent qualification (NQF Level 3)
• Trade Certificate of Competence, if possible; Electricians, Auto Electricians, Millwrights
• Minimum 2-years’ experience working as a Field Service Technician with proven competence on earth moving equipment or surface boom and rotary drill Technician knowledge in the above-mentioned field
• Basic Computer literacy
• Own set of tools
• English proficiency
• Code 08 driver’s license
• Full physical and medical certificate of fitness to work in mining environment
• Experience in fault finding, electro hydraulics, auto electrical, hydraulic, PLC, and remote control offerings
• Surface boom and rotary drill knowledge

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The Role

• Provides technical support in mechanical maintenance. Maintains and improves machines and equipment to increase or maintain a high level of reliability, availability, cost efficiency and performance.

Key Responsibilities

• Mechanical maintenance operations.
• Preventive maintenance, perform corrective actions, supports planning and preparation, monitors outcome, documentation (outcome, root cause, time, improvements).
• Work in accordance with standard operating procedures.
• Achievement of maintenance targets.
• Follow quality and cleanliness standards.
• Communication of operational status and any deviations.
• Safety and housekeeping (5S) requirements.
• Continuous improvements and development on a personal and operational level.

Profile Required

• Grade 12 / N3 Technical Qualification / Equivalent Qualification
• Section 13 or 26D Trade Certificate, accompanied with proof of apprenticeship.
• Basic Computer literacy
• English proficiency
• Relevant mining experience (5 years)
• Relevant mechanised mining experience (5 years)
• Underground/surface mining environment
• Maintenance of earthmoving equipment in mining/construction environment

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About the role

• The Sales Support and Development Manager is a senior commercial/business development professional, with international business experience who will play a pivotal role in supporting the SMR Sales Areas within Africa with the development and realization of the Parts & Services division strategy within each Sales Area including the prioritization, alignment and execution plans for local business initiatives while also working closely on strategic and bundled deals.
• With each Sales Area, you will work closely and collaboratively with the P&S BLM and the local organization to drive the Parts & Services sales development process, monitor market performance to gain a deeper understanding of customer value perception, identify gaps and help align Sales Area priorities. 
• You support each Sales Area with the development of commercial and operational readiness strategies necessary to achieve business objectives and ambitions. 
• You monitor customer satisfaction ratings, and you work closely with the regional Parts & Services’ sales teams to maintain/develop customer segmentation and market share analysis for a deeper insight into competitor activities in the region.
• You facilitate Monthly Operating Review discussions with each Sales Area, engage in developing strategic customer deals and approve deals and investments (according to LoA). You are the primary point of contact for issue escalation.
• You use market intelligence and in-depth fleet understanding to support the Parts & Services’ regional sales and service team to identify sales opportunities and develop concrete execution plans to grow market share and improve business performance in the Sales Area.

Your Profile

• Commercial or business qualification
• 7 years’ in a senior Business Development role with experience of industrial aftermarket parts and consumables and well-developed stakeholder/change management experience.
• Expert in Business Development and Sales processes, with a well-developed understanding of supply chain principles, experience within S&OP and CRM/sales enablement platforms
• Self-motivated and organized, capable of successful follow-up and completion of complex matters
• Excellent influencing skills with an ability to develop trusted and collaborative business relationships

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The Role

• Provides technical support in mechanical maintenance. Maintains and improves machines and equipment to increase or maintain a high level of reliability, availability, cost efficiency and performance.

Key Responsibilities

• Mechanical maintenance operations.
• Preventive maintenance, perform corrective actions, supports planning and preparation, monitors outcome, documentation (outcome, root cause, time, improvements).
• Work in accordance with standard operating procedures.
• Achievement of maintenance targets.
• Follow quality and cleanliness standards.
• Communication of operational status and any deviations.
• Safety and housekeeping (5S) requirements.
• Continuous improvements and development on a personal and operational level.

Profile Required

• Grade 12 / N3 Technical Qualification / Equivalent Qualification
• Section 13 or 26D Trade Certificate, accompanied with proof of apprenticeship.
• Basic Computer literacy
• English proficiency
• Relevant mining experience (5 years)
• Relevant mechanised mining experience (5 years)
• Underground/surface mining environment
• Maintenance of earthmoving equipment in mining/construction environment

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The Role:

• To ensure optimal availability of relevant machine spares/equipment through efficient maintenance planning and schedules and to identify and record machine component norms for Performance Contracts.

Key Responsibilities:

• Reconditioning of spares and material are co-coordinated to ensure availability, flow & to prevent backlog of reconditioning orders.
• Material & spares availability to be in accordance with the relevant specifications.
• Provide feedback on a continuous basis to keep key receivers informed of progress.
• Compile performance & status reports for relevant key role-players on an ongoing basis
• Regularly update equipment & spares register on the planning system according to the department’s needs.

Your profile:

• Grade 12/N3 Technical Qualification / Equivalent qualification
• Section 13 or 26D Trade Certificate, accompanied with proof of apprenticeship Advanced Computer literacy.
• Project Management Certificate (advantageous)
• Knowledge of Core Application systems
• Management / Supervisory experience (advantageous)
• English proficiency
• Experience in maintenance planning (3 years)
• Inventory Planning and Management
• Trackless mining experience (advantageous)
• Valid driver’s license
• Physical & Medical ability to function in a Surface/Opencast mining environment.
• Will be required to travel.
• After hours remote support may be required

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The Role:

• Get customer satisfaction by installing, repairing, inspecting and commissioning service, considering economical and other aspects.
• Problem solving by using of approaches, tools, techniques for recognizing, operational or process problems; ability to apply this knowledge appropriately in different kinds of situations.
• Knowledge of the tasks, tools and procedures associated with providing technical support to the sales team and prospective customers.

Main responsibilities:

• Install, repair, inspect and commission products and equipment of different kind at customer site or own premises.
• Report and document results after above actions.
• Responsible for plan, conduct and maintain tools and equipment for service work.
• Support the customer’s product/equipment/processes by suggesting possible improvements.
• Provide technical support to the sales team.
• Provide problem solving to customer.
• Ability to produce positive results in sales-client interventions.
• Guide colleagues in service methods and tools.
• Share own knowledge to enable colleagues to expand their knowledge.

 Your Profile:

• Grade 12 (Matric) or equivalent qualification
• Trade Certificate of Competence, Diesel Mechanic, Auto Electrical, Millwright
• Minimum 2 year experience working as Field Service Technician with proven competence as Earth moving Equipment Technician in the above mentioned field
• Basic Computer literacy
• Own set of tools
• English proficiency
• Code 08 license
• Full physical & medical certificate to work in mining environment Experience in:
• Fault finding / electro hydraulic / auto electrical / hydraulic
• Underground mining environment, maintaining of LHD’s/ Mercury face drill & DS310 Roof bolter

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Main Responsibilities

• Reconcile actual equipment component performance vs total cost of ownership
• Develop equipment preventive maintenance plans with a focus on preventive maintenance and component replacement schedules
• Professionally and systematically define, design, develop and implement an Asset Maintenance Plan that includes value-added preventive maintenance tasks and predictive testing to identify and isolate inherent reliability problems
• Develop a risk management plan that will anticipate reliability-related risks
• Develop engineering solutions to repetitive failures and other problems that adversely affect plant operations
• Analyze root cause failure and provide corrective action recommendations
• Provide reliability reporting by site/model
• Review maintenance parts lists for accuracy of parts information and align with Global TCO team
• Collect and analyze information on the equipment reliability of parts and components
• Participate in defect elimination projects to identify inherent reliability of a part, component or system and develop the required maintenance strategies
• Develop a monthly business impact analysis report
• Assess and action condition-based information for critical equipment
• Perform equipment strategy reviews and failure analysis to ensure that all task lists, and work instructions remain accurate and relevant

Accountabilities

• Mean Time Between Failure (MTBF)
• Mean Time to Repair (MTTR)
• Percentage reactive maintenance vs planned maintenance
• Percentage Maintenance Cost/ Replacement Asset Value
• Overall Equipment Effectiveness (covering availability, performance and quality)
• Failure mode analysis

Competencies

• Process Management
• Forecasting and Planning
• Organising
• Control
• Good negotiation Skills
• Expert Communications
• Analytical
• Problem solving
• Customer Focus
• Delivering Professional Service
• Knowledge Sharing

Qualifications

• Relevant engineering/technical qualification (degree/diploma or trade qualification)
• Proficient with RCM processes
• Excellent communication skills with the ability to interact with all levels including internal and external stakeholders, middle management level, contractors and other specialists.
• Strong track record of implementing a globally designed strategic approach towards the application of technical expertise in Reliability Engineering Principles in a complex, matrix structured global resources organization.
• Strong stakeholder management
• Advanced understanding of the full mining value chain and its key drivers.
• Working knowledge of Mobile Maintenance operating, maintaining principles, reliability concepts (FMECA, RCM), work management processes and reporting.
• Strong analytical, planning, organizational and time management skills
• Extensive knowledge of Maintenance Management System
• Knowledge of Maintenance process and activities

Experience

• Minimum 3 years’ experience in reliability engineering
• Demonstrated experience in root cause analysis
• Demonstrated experience in equipment life cycle cost modelling.
• Project Management and Change Management experience in the resourcing industry
• Demonstrated experience in reliability engineering and/or asset management/asset integrity from mining or heavy industry

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The Role

• Develop and manage the manufacturing engineering budget, ensuring optimal allocation of resources and cost control through collaborating with suppliers and vendors to source and evaluate new technologies, materials, and equipment to improve manufacturing processes and reduce costs.

Key Responsibilities

• Lead and manage the manufacturing engineering team by providing guidance, mentoring, and training to ensure the team's success and professional growth.
• Develop and implement manufacturing processes and procedures to optimize production efficiency, quality, and safety.
• Collaborate with cross-functional teams, including design engineering, production, and quality assurance, to develop and implement new products or processes.
• Drive continuous improvement initiatives and lean manufacturing principles to enhance productivity, reduce waste, and improve overall operational performance.
• Monitor and analyze production data and metrics to identify areas for improvement and implement corrective actions as needed.
• Ensure compliance with company policies, regulatory requirements, and industry standards to maintain a safe and environmentally friendly work environment.
• Manage and oversee the implementation of new equipment, technologies, and automation systems to enhance manufacturing capabilities and efficiency.
• Develop and manage the manufacturing engineering budget, ensuring optimal allocation of resources and cost control.
• Collaborate with suppliers and vendors to source and evaluate new technologies, materials, and equipment to improve manufacturing processes and reduce costs.
• Provide technical support and guidance to resolve complex manufacturing issues, troubleshoot problems, and optimize production output.
• Appoint management representatives who shall have the authority and responsibility to ensure that the quality management system (QMS) is implemented and maintained in accordance with ISO 9001 requirements.
• Monitor compliance with company policies, regulatory requirements, and industry standards to maintain a safe and environmentally friendly work environment.
• Participate in preparation for ISO and SHEQ audits
• Lead the close out of findings from safety audits

Your Profile

• Matric/equivalent qualification
• Bachelor's degree in manufacturing engineering, Industrial Engineering, Mechanical Engineering, or a related field
• Proven experience in manufacturing engineering, with a minimum of 3 years in a managerial role.
• Demonstrated experience in process improvement, lean manufacturing, and project management.
• Knowledge of manufacturing operations and equipment.
• Familiarity with quality management systems and regulatory requirements.
• Strong leadership skills with the ability to inspire and motivate a team towards achieving goals and objectives.
• Excellent problem-solving and decision-making skills, with the ability to analyze complex situations and develop effective solutions.
• In-depth knowledge of manufacturing processes, including assembly methods, machining, fabrication, and automation.
• Proficiency in lean manufacturing principles and continuous improvement methodologies.
• Strong project management skills, with the ability to manage multiple projects simultaneously while meeting deadlines and budgets.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams, suppliers, and customers.
• Proficiency in CAD/CAM software and other engineering tools.
• Knowledge of quality management systems, such as ISO standards.
• Familiarity with regulatory requirements and compliance in manufacturing operations.
• Strong analytical skills, with the ability to analyze data and metrics to drive process improvements and optimization.
• Excellent communication and interpersonal skills.
• Physical and medical ability to work in a mining environment
• Computer literacy
• English proficiency
• Valid driver's license

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The role

• Provide quality technical support and develop the technical competencies of internal and external customers related to rebuilds on Sandvik trackless mobile machines.

Key Responsibilities

• Provide technical support to end users, operators, and service personnel.
• Provide relevant feedback to Product Support Managers (PSM) to enable improvements to the equipment or its operation.
• Provide support in compiling accurate data to process warranty claims and the design and engineering machine improvements.
• Review spare parts recommendations with Parts organization.
• Contribute to the review of strategic stock list for the Workshop
• Provide information on accuracy of Machine Life Operating Costs (MLOC) to PSM
• Investigate warranty claims to enhance customer satisfaction and provide feedback to the Warranty Handlers
• Provide on-site technical support to resolve technical issues during rebuild of machines.
• Conduct root cause failure analysis for any component that fails during testing a machine following its rebuild
• Provide input to the customization and improvements of Workshop service job plans
• Monitor the machine rebuild process and provide recommendations aimed process optimisation
• Effectively manage the quotations to ensure that the cost is in-line with the Bill of Material.
• Manage profit margins per rebuild of each machine
• Contribute to the overall optimisation of the Workshop production resources, e.g. labour, space, parts etc. and recommend and/or implement remedial action.

Profile Required

• Grade 12/equivalent qualification
• Electrical trade certificate of competence accompanied by the apprenticeship portfolio of evidence.
• 5 years’ experience of operational, maintenance and engineering aspects of rebuilds.
• Knowledge and experience on Sandvik trackless mobile machines would be advantageous
• 5 years trackless mining experience
• Physical and medical ability to work in a mining environment
• Excellent communication and interpersonal skills
• English proficiency
• Computer literacy
• Valid driver’s license