Field Service Technician at Sandvik

The Role

Ensure customer satisfaction by installing, repairing, inspecting and commissioning service, considering economical and other aspects. Problem solving by using approaches, tools, techniques for recognizing, operational or process problems; the ability to apply this knowledge appropriately in different kinds of situations. Knowledge of the tasks, tools and procedures associated with providing technical support to the sales team and prospective customers.

Main responsibilities:

• Install, repair, inspect and commission products and various equipment at customer sites or own premises.
• Report and document results after above actions.
• Responsible for planning, conducting, and maintaining tools and equipment for service work.
• Support the customer’s product/equipment/processes, by suggesting possible improvements.
• Provide technical support to the sales team.
• Provide problem solving to customer.
• Ability to produce positive results in sales-client interventions.
• Guide colleagues in service methods and tools.
• Share own knowledge to enable colleagues to expand their knowledge.

Your Profile:

• Grade 12 (Matric) or equivalent qualification (NQF Level 3)
• Trade Certificate of Competence, if possible; Electricians, Auto Electricians, Millwrights
• Minimum 2-years’ experience working as a Field Service Technician with proven competence on earth moving equipment or surface boom and rotary drill Technician knowledge in the above-mentioned field
• Basic Computer literacy
• Own set of tools
• English proficiency
• Code 08 driver’s license
• Full physical and medical certificate of fitness to work in mining environment
• Experience in fault finding, electro hydraulics, auto electrical, hydraulic, PLC, and remote control offerings
• Surface boom and rotary drill knowledge