Vacant Jobs at Ares Holdings

Payroll

• Obtaining, processing and ensuring timeous and accurate payment of salaries to all staff in the group
• Process group payroll, calculate overtime, Sunday and public holiday hours, allowances, bonuses, commission, leave pay and salary increases
• Analyse and check stores attendance registers and timesheets
• Creating monthly timesheets for store staff
• Uploading leave forms and cross check ESS applications
• Updating current employee information (personal details, banking details and contract status)
• Analyse and check new employee uploads
• Receiving and processing deductions, garnishee orders / acknowledgement of debt
• Distribution of payslips to stores & release to ESS for HQ
• Oversee UI-19's, certificate of service for terminated employees and employees on maternity leave
• UIF Declarations to DoL
• Statistics report to DoL for Crocs SA
• Provisional calculation of COIDA Earnings to DoL at Financial year end (Feb/Mar)
• Momentum Pension Fund deductions to be captured on Funds at work portal

Reporting

• Pay file & nett totals to Finance
• Payroll Recon, nett totals & EMP201 to Finance
• General Ledger to Finance
• Leave reports to SMT's
• EMP501 report to PCH

Administration

• Payroll queries
• Confirmation of employment
• HR support to the HCM Business Partner, provide data for reporting, data relating to IR matters
• Benefit Administration re: Pension fund and maintain relationship with Momentum
• Provide HR support to all staff including Retail stores explaining payroll policies
• Provide support in investigations for disciplinary and grievance procedures
• ESS & Skills data: pull reports and maintain database for committee meetings and DoL submissions

Requirements

• Grade 12 or equivalent
• Minimum 3 - 5 years payroll experience, 1 - 2 years experience in a HR Admin role
• Sage experience and all functions in Sage (reporting)
• Ability to competently operate within MS Word, Excel (intermediate level), Sage Payroll and other payroll computer systems
• Good verbal and written communication skills
• Good analytical skills and strong attention to detail
• Strong administration skills
• Must be a good and confident communicator capable of dealing with staff at all levels (senior and junior staff) in a professional manner
• Ability to build positive relationships with high level of interpersonal skills
• Strong listening skills
• Must have good problem-solving skills
• Well groomed
• Ability to prioritize tasks according to importance in a fast-paced environment
• Multi-tasking capability without compromising on quality
• Dependable, punctual and able to work flexible working hours
• Valid driver's license and own reliable vehicle
• Willing to travel locally when required

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KEY ACCOUNTABILITY:

DELIVERY IN FULL, ON TIME & IN SPEC (DIFOTIS)

• Manage the timely and accurate processing of retail & wholesale orders, ensuring they are picked, packed, and delivered as per SLA and flag 3PL non-conformance
• Manage queries and requests for support from Brand Teams related to deliveries, collaborating with 3PL to resolve issues promptly
• Work closely with Brand Teams to understand customer expectations and deliver a service that meets or exceeds expectations, including Root cause analysis, corrective action and continuous improvement processes

CUSTOMER LEAD TIME & ORDER FULFILMENT  

• Monitor the Customer Leadtime, ensuring alignment with agreed service levels
• Work with internal Teams and 3PL to ensure inventory availability for both retail and wholesale channels
• Collaborate with warehouse and Transport teams to streamline picking, packing and shipping processes

PROCESS OPTIMISATION & REPORTING

• Develop and maintain KPIs for logistics performance, including OTIF, Leadtime adherence and delivery accuracy
• Analyse order fulfilment data to identify trends and areas for improvement and delivery performance
• Work closely with cross-functional teams to align on logistics strategies
• Provide weekly and monthly reports on supply chain efficiency, RCA findings and corrective action progress

CARRIER & DELIVERY MANAGEMENT

• Monitor and optimise customer lead times, ensuring alignment with agreed service levels
• Conduct regular performance reviews
• Implement escalation protocols for delivery failures, missed lead times or damaged shipments
• Manage exception reporting, analysing trends, and providing actionable insights to improve service delivery
• Track order flow from placement to delivery, identifying and resolving bottlenecks proactively.
• Ensure real-time visibility of lead times through dashboards and reporting tools
• Implement contingency plans to mitigate delays and disruptions during peak sales periods
• Work with 3PL providers and carriers to resolve issues and escalate where necessary
• Ensure all Wholesale shipments requiring bookings are delivered timeously to Customers and flag any risks
• Ensuring Reporting visibility for all Wholesale channels in terms of Revenue recognition

TECHNICAL AND FUNCTIONAL COMPETENCIES

• Supply Chain Management: Knowledge of end-to-end logistics, from procurement to distribution.
• Inventory Management: Expertise in stock control, stock rotation, and reconciling inventory.
• Warehouse Management: Efficient handling of warehouse operations and layout optimization.
• Transportation Management: Skilled in planning, routing, and managing transportation.
• Data Analysis & Reporting: Analysing logistics data to optimize operations.
• ERP & Logistics Software: Proficient in ERP, WMS, and logistics software for tracking and reporting.
• Demand Planning: Forecasting and aligning stock with customer demand.
• Cost Management: Managing logistics costs and ensuring efficiency.
• Risk Management: Identifying and mitigating supply chain risks.
• Compliance & Regulations: Knowledge of legal and regulatory requirements in shipping.
• Quality Control: Ensuring quality and minimizing damage during logistics operations.
• CRM: Managing customer relationships to ensure satisfaction.
• Project Management: Leading logistics-related projects effectively.
• Sustainability: Implementing eco-friendly practices in logistics operations
• Contract Negotiation: Negotiating favourable terms with suppliers and service providers

COMPANY VALUES

• Communication
• Response & Resolution Times
• Team Player
• Transparency & Visibility
• Integrity & Accountability

Perks & Benefits

• You get to work for a rapidly expanding distributor with aspirational brands
• Gym & Showers
• Personal Trainer
• Yoga
• Pension Fund
• Medical aid with Gap cover
• Staff Allocation (R10 000 Retail Value per annum).
• Staff discount (50% off for you and your family across all the brands within the group)
• Healthy Lunch subsidy
• Company performance incentive scheme
• Long-service incentives
• Holistic Employee Wellness programme
• The group prides itself in its effort to drive continuous employee engagement activities to enable a connected culture.

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Responsibilities:

Customer Service & Sales

• Acknowledge every customer within 30 seconds.
• Deliver excellent customer service to every customer following the Birkenstock customer service procedures.
• Establish your customer’s needs and use your technical knowledge to demonstrate benefits to meet those needs.
• Close the sale & secure add on sales.
• Invite your customer to back & turn them into Birkenstock fans.
• Monitor your daily sales against your individual budget every few hours.

Inventory

• Replenish footwear, apparel and accessories from the storeroom daily.
• Minimizing shrinkage by zoning the store, acknowledge customers, and following the Birkenstock changing room policy.
• Ensure stock entries in the POS systems are accurate.
• Process deliveries by checking quantities, invoices, tagging, hanging and pricing product, and recording in the POS System
• Process customer orders.

Daily Operations

• Ensure store housekeeping is maintained daily including dusting, cleaning mirrors, vacuuming, emptying bins, clearing counter area and tidying change rooms.
• Assist the manager with open and closing the store.

Training

• Your training is your responsibility.
• Ensure you are allocated a buddy initially & that you learn from them.
• You must attend quarterly training sessions & complete the assessments.
• Ensure you receive monthly feedback from your manager.
• Set up monthly meeting with your store manager to discuss your progress through the Birkenstock rookie pack.
• These are essential as they will determine your eligible for promotions.

Merchandising

• Observe the store & maintain stock presentation in accordance to the Birkenstock standards.
• Ensure sizes are replenished.
• Assist the team to change the windows/ Mannequins fortnightly.
• Ensure POS materials are stored in the area to avoid damage.
• Grade 12 or Equivalent
• Min. 6 months customers services experience
• Birkenstock knowledge advantageous
• Able to work flexible shifts.