Vacant Jobs at BETSoftware

Skill Set

• Knowledge of Microsoft Desktop and server applications.
• Knowledge of computer hardware and peripherals and basic networking (LAN, VPN).
• Experience in cabling and electronics.
• Systems troubleshooting.
• Information technology system support skills.
• Excellent Microsoft Office skills.
• Excellent written and verbal communication skills – especially writing professional reports.
• Negotiation and networking skills.
• Professional and punctual approach.
• Pride in appearance.
• Commitment to customer service and exceptional attention to details.
• High level of integrity and confidentiality.
• Able to work under pressure.
• High level of ethics to ensure corporate responsibility.
• Able to work on a rotational shift basis to cover weekend support. There will be night shifts required, including graveyard shifts.

Responsibilities

Job Responsibilities:

Technical Support 

• Installation, setup, maintaining and training of all relevant systems, hardware, services, networks and software daily. 
• Set up, maintain or repair computer equipment and related devices.
•  Installation and troubleshooting of networking equipment. 
• Attend to all service activities (whether on-site or telephonic support) assigned to the technician according to service level agreement timeframes.
• Train users to work with new computer hardware or software.
• Undertake any other tasks or once-off projects which may be assigned from time-to-time.

Administration

• Troubleshoot and Respond to Multichannel Tickets logged within the required response and resolution Service Level Agreements (SLA).
• Update Ticket entries with clear informative written English, without jargon or the use of acronyms.
• Log all time correctly and accurately in the ticketing system.
• Update and close off all tickets assigned in the ITSM system and adhere to clearly defined Escalation. Matrices and ITSM RACI. 
• Manage technician idle time to ensure all tasks are met as agreed upon by IT Manager and customers.
• Management of any and all escalations relating to IT infrastructure.

Site Survey & Documentation Reporting

• Compile technical reports and documentation accurately and detailed regarding the customer site. 
• Compile and assist with daily incident, service request and change management reporting. 
• Timely submission of daily and monthly reports to relevant stakeholders is a critical responsibility. This entails providing daily reports and fulfilling monthly reporting requirements as requested by direct reports to the manager. 

Customer Centricity

• Respond to customer inquiries and issues promptly, demonstrating our commitment to their satisfaction and loyalty.
• Regular feedback to customer on status of all unresolved queries. This should be followed through until the query is resolved. 
• Ensure protection of all user’s data in compliance with company policies and the POPI act.
• Consistently deliver outstanding customer support by actively listening to customer inquiries, addressing their concerns, and providing timely and appropriate solutions.
• Identify opportunities to exceed customer expectations, creating memorable, positive interactions.

Living the spirit:

The job obligations of an IT Field Technician go well beyond what is listed above. Ensuring that you are living and applying our fundamental company values in your day-to-day tasks is critical to the success of Global Support and BET Software as a whole. We have outlined how you will bring our core company values to life in your role below:

• Continuously embracing the power of teamwork to overcome challenges and find innovative solutions to make a positive impact within the Global Support Team
• Encouraging a supportive and inclusive environment where every team member's contribution is valued. It’s always important to remember that success is a collective achievement, and we celebrate it as a team.
• Fostering an environment with open and clear communication to ensure everyone is on the same page. Team members are encouraged to use stand-up discussions / team / department meetings to communicate and exchange information that will benefit the team and contribute to BET Software's success.
• Embrace each day as an opportunity to learn and grow in the ever-evolving field of IT. Every day brings a new adventure in troubleshooting and finding solutions for our clients and greater team.
• Approach your work with a spirit of creativity and curiosity, seeking new ways to improve processes and finding excitement in challenges.
• It’s important to uphold a culture of honesty, transparency, and integrity in all our interactions. At Bet Software, we value and respect our team members' different backgrounds, viewpoints, and experiences.
• Uphold the importance of remaining accountable for your actions and decisions.
• Assume responsibility for all duties and responsibilities, ensuring that they are accomplished to the best of your ability. It is critical to remember that even when assisting other departments, you are still representing Global Support. Your work will represent the Global Support Team as a whole.

Qualifications

Job Specification:

• A minimum of 3 years’ experience working onsite supporting customers
• CompTIA Network + Required.
• Experience with / in: 
• service level agreements and maintenance. 
• Experience in networking and telecoms.
• Experience in Microsoft suite applications.
• Valid Driver’s License Required.
• Microsoft Technology Associate (MTA) or Microsoft Technology Associate (MCSA) (advantages) 
• Microsoft Systems Engineer (MCSE) (advantages)
• ITIL Foundation certification (advantages)

Apply Before 09/29/2025

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Skill Set

• Leadership
• Software Development

Responsibilities

Technical Outputs:

Technical Management

• Responsible for each phase of the product or project life cycle, end to end from inception, growth, maturity to decline. Where applicable this includes inception, requirement, analysis, design, development, testing, deployment, infrastructure, capacity, performance, support, monitoring and decommissioning as required.
• Aligning development roadmap with business, clients (internal and external) and technology through collaboration with multiple team members.
• Managing issues with appropriate urgency which includes resolution and communication with stakeholders in conjunction with the support / post deployment process.
• Prioritization and planning of backlogs/demand pipelines and product roadmaps.
• Define, track and measure product Business Benefit Realisation as appropriate to your product development space.
• Maintains Technical understanding and in-depth product as well as general group product and system knowledge.
• Manage the DevOps capabilities products lifecycle: strategy, roadmap, and backlog.
• Ensure technical excellence and reduce technical debt of the products you own.
• Lead the DevOps team trough coaching and application of its best practices: development, code QA, security, and CI/CD.
• Continual review of DevOps technology trends and research new tools and practices.

SDLC Management

• Responsible for each phase of the product or project life cycle, end to end from inception, growth, maturity to decline. Where applicable this includes inception, requirement, analysis, design, development, testing, deployment, infrastructure, capacity, performance, support, monitoring and decommissioning as required.
• Aligning Devops development roadmap with business requirements (internal and external) and technology through collaboration with multiple team members.
• Managing issues with appropriate urgency which includes resolution and communication with stakeholders in conjunction with the support / post deployment process.
• Prioritization and planning of backlogs/demand pipelines and product roadmaps.
• Define, track and measure product Business Benefit Realisation as appropriate to your product development space.
• Maintains Technical understanding and in-depth product as well as general group product and system knowledge.

Strategic Mindset

• Aligns objectives and activities to the broader strategic needs of the team and organisation.
• Customer orientation- Responsible for creating and proper grating a customer-oriented attitude within the team whilst identifying and understanding the needs of all customers and managing their expectation.
• Aligns with other teams as required to achieve objectives.
• Consistent, clear, and regular communication with key internal and external stakeholders.
• Integrates the team and department processes and procedures effectively with companywide process and procedures.

Team Management

• Manages direct and indirect reports (i.e., seconded team members)
• Ensures that the team is aligned with the company’s strategy and working towards achieving the strategy.
• Ensures the team is appropriately resourced and members are equipped with the requisite skill required for both current and future projects.
• Developing a training and career development plan for each team member.
• Collaboratively works with team members to set performance goals and measures.
• Conducts regular performance discussions with the team members to facilitate a culture of growth.
• Facilitates mentoring and coaching as required.
• Is actively involved in the recruitment new team members when necessary.
• Oversees all aspects of the team by facilitating and resolving issues through effective problem solving and communication skills.
• Maintain a current and future skill matrix for your team.
• Create a culture for teams that are aligned to the platforms and BET values.

Behavioural Outputs:

Adaptably Resilient

• Adapts to change and is open to new ideas and willing to take on new responsibilities.
• Able to handle pressure and can effectively adjust plans to meet changing needs/demands.
• Changes his/her interpersonal style and approach based on the circumstances.
• Adapts behaviour to maintain cooperative relationships with others.
• Accepts changes to task, plans and procedures in order to align with strategic direction of the organization and appropriately adjusts behaviour and activities to changing conditions.
• Maintains a positive attitude in the face of change.

Decision Making Quality

• Makes confident, timely, fact-based decisions drawing on a broad range of resources through collaboration with others.
• Ensures others understand the decision before moving forward.
• Considers short- and long-term implications of the decision.
• Able to logically defend and explain judgements and decisions.
• Takes steps to accurately define the problem before seeking a solution.
• Bases decisions and evaluations on a careful and systematic review of relevant facts and information.

Resourceful and improving

• Generates new ideas and challenges the status quo, takes risk, supports change, and encourages innovation.
• Searches for opportunity to create new ideas and innovate or improve efficiencies wherever possible.
• Solves problems through questioning the status quo.

Qualifications

Job Specification:

• Bachelor’s degree in Computer Science, Software Engineering, or similar field advantageous.
• At least 3-5 years’ experience managing software development teams advantageous.
• At least 7 years in a technical role within the IT industry
• Previous software development skills advantageous.
• Demonstrated leadership skills.
• Detailed knowledge of the SLDC and management of software projects
• Good written and verbal communication skills.
• Strong attention to detail.

Apply Before 09/15/2025

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Responsibilities

• Support & manage branch networks & NMS systems for performance & trend analysis.
• Perform scheduled updates, upgrades, security configs, & patch installs.
• Liaise with third-party support & connectivity providers. Manage client support tickets & escalate as needed.
• Track & report issues to 3rd-party vendors.
• Maintain technical documentation & SOPs (network diagrams, procedures, troubleshooting guides).
• Coordinate with Helpdesk, Field Support, & Infrastructure teams for installations/upgrades.
• Monitor performance metrics like traffic, bandwidth, availability, & packet loss.
• Develop disaster recovery strategies. Design & implement new networking solutions.
• Analyze network performance for improvements. Provide 2nd-level support & assist Junior Engineers in resolving network issues.
• Handle multiple projects with shifting priorities. Collaborate with IT infrastructure team for support & management.

Qualifications

• Relevant IT Networking and Security qualifications (required)
• Certification in MTCNA, MTCRE, or higher (MTCINE preferred) is an advantage.
• At least 4 years’ experience in IT tech support networking and field application experience or a related role
• Practical experience with Juniper, Cisco routers, switches, firewalls, and FortiGate networking equipment (advantageous).
• Understanding of network switching, routing, VPNs, voice technologies and vulnerability assessments. 
• Knowledge of Fortinet firewalls, network support, troubleshooting, deployment and escalation matrix.

Apply Before 09/25/2025

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Responsibilities

We Want You:

• Are you a visionary leader with a passion for nurturing talent and driving organisational success?
• BET Software Durban is searching for an exceptional Talent Manager to spearhead our strategic HR initiatives.
• As the driving force behind our talent management efforts, you'll play a pivotal role in shaping the future of our organisation.
• From formulating innovative business strategies to implementing people-centric initiatives, you'll have the opportunity to inspire and empower our team to achieve greatness.
• Join us in building a culture of excellence and be a part of our winning team.
• Apply now and take the next step in your career journey with BET Software.

You Bring:

• Relevant HR qualification.
• Valid drivers’ licence. 
• HR management experience. 
• Experience in organisational development is advantageous.
• Previous experience within an IT environment is advantageous.
• High performance - consistently delivers required business results; sets and achieves goals, consistently complies with quality standards and meets deadlines; maintains focus on organisational goals.
• Accountability - follows through and delivers results in spite of obstacles. Approaches own work with dedication and high sense of responsibility.
• Problem Solving - identify, analyse, organise and solve problems and issues in a timely and effective manner. Anticipate problems, identify root causes and take corrective action.  Evaluate effectiveness of a solution.
• Coaching and Mentoring - ability to coach and mentor team members.
• Reporting - collate and report on information. Account for and verify reporting figures/statistics. Review/analyse reporting statistics and figures in order to identify trends and make relevant recommendations.
• Relationship Management - developing and maintaining professional business associations at all levels. Establish relationships both inside and outside the organisation. Effectively apply networking and influencing skills.
• Business Acumen - understand main business drivers to impact on decision making and demonstrate financial impact awareness.

What You’ll Do:

Partnering with Company/HR Centres of Excellence

• Partner with HR centres of excellence to develop policies, programs and tools that will fulfil long term business needs and enhance organisational capability. 
• Provide bespoke information and guidance to team members and managers on HR policy and practice and employment laws.
• Continuously evaluate and enhance the onboarding and induction process to optimise new starter experience.
• Manage the off-boarding and handover process
• Policy guidance, compliance and regular reviewing of HR policies and procedures to ensure that appropriate and relevant policies and procedures are in place for every stage in the employee life cycle. 
• Ensure legislative compliance and operations risk management related to HR functions.
• Rollout of BBBEE transformation initiatives and EE plans.
• Keep abreast of EE legislation and developments within the Department of Labour and consistently monitor the company’s equity status, providing the business with detailed stats and updates. 
• Provide development to senior managers regarding Employment Equity guidelines and standards.
• Manage the HR team and ensure that solid basic transactional HR functions are managed according to expected procedure and standards. Support, develop and coach the HR team, ensuring they are regularly upskilled and kept motivated. 
• Climate surveys to be conducted on the business as and when required.
• Participate in designing, development and implementation of innovative workforce retention programmes.
• Wellness days to be organised. One-on-one with team members as and when required to ensure emotional wellness.

HR Strategy and Enablement 

• Provide strategic direction to HR functions by fully integrating all aspects of HR management including: HR Strategy, Organisation Strategy and Design, HR transformation: Journey and Change Strategy, Change Management, Employee Communications, Governance: Metrics and Analytics, Project Management, Knowledge Repository, Financial Management and HR Vendor Management.
• Ensure that strategic HR Plans and Projects are implemented accordingly and allocate HR resources to HR projects.

Performance Achievement/Management

• Build a workplace system for real Team Member development; improve the way people work and live, bringing out the best of who TM are, create engagement with TM, providing feedback, take actions to help people grow. 
• Ensure that the performance appraisal process is conducted timeously in line with business practices. Partner with business to ensure performance improvement plans are implemented and followed through.

Talent Architecture and Planning

• Work across the regional offices and international HR teams to develop and deploy an integrated Talent Management Strategy for all talent segments to align HR focus to support the objectives of the business and human capital strategies.
• Create competency model which defines the competencies needed to support BET Software business as well as defining and maintaining a competency library which included competency and company values critical skills, knowledge and behaviours, descriptions and proficiency expectations of employees and job design.
• Identify key talent needs of the business while working with leads and managers to better understand the business development plan.
• Design a framework to identify high performers and appropriately counsel lower performers, ensuring TM career goals are set and reviewed and align expectations between the TM and their line manager.

Career Management 

• Enable TM to reflect on their experiences, interests, values and skills to set career goals; understand the career opportunities that exist at BET to achieve these goals, develop a plan to navigate their path forward and receive coaching and guidance from mentors and coaches throughout the process.
• Career conversations to ensure retention and growth for team members within the business
• Identify key positions in the organisation and develop succession plans to ensure continuity and readiness for future leadership roles.
• Work with senior leadership to assess talent gaps and develop strategies for internal talent mobility and career progression

Employee Rewards 

• Planning, management and implementation of the BET Rewards program (program strategy, design, planning, market intelligence, budgeting and forecasting, cost analysis and vendor management services for compensation).

Employee Relations 

• Offer HR support for Labour Relations Management; Policies and Procedures Management, Discipline and Complaints; Leave Management, Absenteeism Management, Transitions, Exit Management and Managed Departures.
• Provide guidance and advice on good practice while understanding business requirements. 
• Support, develop and coach managers in relation to IR policies and procedures. Communicate all policies and legal updates to management. 

Reports and Personnel Data 

• Ensure all employee personal data is managed in a professional manner. 
• Responsible for successful implementation and day-to-day management and maintenance of the HRIS to ensure accurate recording and reporting from the HRIS.
• Value add reports identifying trends and initiatives.
• Adhoc reporting as required.

Apply Before 09/26/2025