Intermediate Branch Network Engineer at BETSoftware

Responsibilities

• Support & manage branch networks & NMS systems for performance & trend analysis.
• Perform scheduled updates, upgrades, security configs, & patch installs.
• Liaise with third-party support & connectivity providers. Manage client support tickets & escalate as needed.
• Track & report issues to 3rd-party vendors.
• Maintain technical documentation & SOPs (network diagrams, procedures, troubleshooting guides).
• Coordinate with Helpdesk, Field Support, & Infrastructure teams for installations/upgrades.
• Monitor performance metrics like traffic, bandwidth, availability, & packet loss.
• Develop disaster recovery strategies. Design & implement new networking solutions.
• Analyze network performance for improvements. Provide 2nd-level support & assist Junior Engineers in resolving network issues.
• Handle multiple projects with shifting priorities. Collaborate with IT infrastructure team for support & management.

Qualifications

• Relevant IT Networking and Security qualifications (required)
• Certification in MTCNA, MTCRE, or higher (MTCINE preferred) is an advantage.
• At least 4 years’ experience in IT tech support networking and field application experience or a related role
• Practical experience with Juniper, Cisco routers, switches, firewalls, and FortiGate networking equipment (advantageous).
• Understanding of network switching, routing, VPNs, voice technologies and vulnerability assessments. 
• Knowledge of Fortinet firewalls, network support, troubleshooting, deployment and escalation matrix.

Apply Before 09/25/2025