Vacant Jobs at Clicks Group

Introduction

• Are you passionate about retail and service excellence? Are you confident to manage a store and lead a team to deliver a competitive advantage for the brand? An exciting and challenging opportunity has become available for a Store Manager. The successful individual will report to the Area Manager.

Job description

Job Purpose:

• To ensure the efficient operation of the store and service excellence by leading and directing the store operations team in order to meet sales, profit and compliance targets,  leading to a competitive advantage for the brand.  

Job Objectives:

• To ensure the achievement of the stores financial performance by driving and maximising sales, tracking daily targets, weekly and monthly sales plans and proactively taking appropriate action as required.
• To efficiently manage and control all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration.
• To successfully manage in-store execution of all visual merchandising, ensuring that in-store presentation and promotional standards are maintained and that the appearance of the store is in line with the brand image.
• To ensure competent and motivated employees through effective selection, leadership, management and on-going development in order to build capacity and capability to meet current and future business needs.
• To adequately schedule staff in line with the Group's labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed.
• To ensure all administrative responsibilities are attended to in an efficient manner, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
• To execute customer service initiatives in store and take corrective action that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
• To build and maintain sound working relationships with relevant stakeholders (centre managers, suppliers, DC’s) to ensure business objectives are achieved and opportunities are maximised.
• To maintain an awareness of customer trends, demographics and needs and monitor the activity of local competitors in order to capitalise on opportunities.
• To drive cohesion, consistency and integration between the store operation, pharmacy and clinic teams.
• To drive a high performing business culture that delivers employee affiliation, customer satisfaction and shareholder value.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.

Minimum requirements

Education and Experience Requirements:

• Essential: Grade 12 (Maths 50% and English 50%)
• Essential: B. Degree or Diploma in retail / finance management, pharmacy or related (External applicants)
• Minimum 2 years’ experience in a store management role within a retail/FMCG store operations environment or successful completion the Clicks Trainee Store Management Programme
• Financial management experience (budgets, profit and loss statements, financial ratios, etc.)

Job Knowledge and Skills Required:

• Sound understanding and application of financial management principles
• Strong retail/FMCG background and understanding of merchandising and promotions principles
• Knowledge of stock, cost, risk and compliance management procedures 
• Knowledge of Customer service excellence
• Knowledge of labour legislation and IR practices 
• Knowledge of competency based interviewing
• Sound managerial skills
• Results and target driven
• Planning and organising skills
• Problem-solving skills
• Strong customer orientation
• Good communication skills
• Computer literacy
• Strong financial acumen

Essential Competencies

• Leading and Supervising
• Planning and Organising
• Delivering Results and Meeting Customer Expectations
• Entrepreneurial and Commercial Thinking
• Deciding and Initiating Action
• Working with people
• Analysing
• Coping with Pressures and Setbacks

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Introduction

• Are you passionate about beauty products and helping people look and feel good? Are you confident to engage and communicate your knowledge of our beauty products with our customers? We have exciting opportunities in Clicks' stores for Beauty Advisors who will report to the Store Manager, service the entire beauty dept.

Job description

Job Purpose:

• To deliver service excellence through the provision of professional and knowledgeable advice on beauty and skincare products, the promotion and effective management of merchandise and general housekeeping in order to build customer loyalty and maximise sales.

Job Objectives:

• To consult with customers, answer product based questions and advise customers in selecting the best products and services that meet their needs.
• To drive and maximise sales of the beauty department through the promotion, cross-selling and up-selling in order to ensure that monthly targets are consistently met.
• To monitor sales, regularly evaluate the performance of products and offer suggestions that results in improved product offerings and increased sales.
• To maintain updated knowledge on all beauty products, ranges, trends, promotions and events in order to provide the correct information to customers at all times.
• To efficiently execute all operational activities within the beauty department, including effective stock management, minimising shrinkage and ensuring a high standard of general housekeeping and administration.
• To ensure all in-store visual merchandising, in-store presentation and promotional standards within the beauty department are consistently met.
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• To promote the Clicks clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
• To increase profitability and brand loyalty with the customers through the promotion of private label and exclusive products.
• To facilitate the brand being the customer’s first choice health and beauty retailer by living and driving the company values.

Minimum requirements

Qualifications and Experience:

• Essential: Grade 12
• Desirable: Relevant Beauty/skincare qualification
• Desirable: Experience within beauty / skincare / retail / FMCG environment / sales or marketing environment

Skills, Abilities and Job Related Knowledge:

• Understanding and application of selling principles
• Retail/FMCG background and understanding of merchandising and promotions principles
• Understanding of stock management procedures
• Knowledge of customer service excellence
• Knowledge of beauty and skincare products
• Results and target driven
• Strong customer orientation
• Good communication skills
• Interpersonal skills
• Engaging and confident

Competencies:

• Persuading and influencing
• Relating and Networking
• Delivering Results and Meeting Customer Expectations
• Commercial Thinking
• Following instructions and procedures
• Working with people
• Planning and organising
• Coping with Pressures and Setbacks

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Introduction

• To lead and be responsible for the design, content, and effective measurement of all digital communications for Sorbet and its other business units, influence cross-functionally with other teams to identify and develop new and innovative methods of digital communications to maximise value (revenue and income).

Job description

Purpose of the work:

• Manage the entire customer relationship with Sorbet Brands through direct, digital and instore platforms.
• Grow the profit and turnover of all Sorbet brands through the utilisation of understanding consumer behaviour and spend and developing strategies and campaigns.
• Manage and utilize all consumer channels to drive turnover, profit, brand awareness and brand love.
• Grow store growth through increased foot traffic through current guests and new feet.
• Assist with management of all online, direct, social and digital platforms.
• Optimizing, measurement & reporting of Sorbet Group direct, digital and instore platforms (loyalty, websites, social media, SMS, email, WhatsApp, digital screens, app, google and any other customer relationship direct or digital customer channels).
• Manage all direct or digital customer channels spend, campaigns and performance.
• Manage and grow the loyalty programme, app usage and e-commerce revenue.
• Position reports to: MARKETING HEAD

Minimum requirements

KEY TASKS AND RESPONSIBILITIES

• Manage the strategy and implementation of the website
• Convert website into a beauty and lifestyle format that drives educations , empowerments, insight ,  digitization (online sales and bookings), brand info and campaigns
• Content Creation
• Supplier Product Management
• Integrate with brand managers / agencies to get the most optimal and highest form of ROI 
• Manage and get the highest ROI for all store GMB
• Develop toolkits for FP social media management to grow foot traffic into store
• Manage Yext platforms which include GMB, Store pages and Facebook
• Develop and execute group campaigns briefed in by the business
• Execute CRM digital campaigns briefed in my CRM 
• Develop a CRM segmentation per brand
• Develop the consumer journey through analytics
• Grow basket size through CRM base
• Work with agency & brand manager on digital reports
• Build,Liaise and develop strong relationships with strategic digital partners (Facebook, Google, Twitter, etc.)  to maximize our opportunity and excel in the use of their respective platforms.
• Demonstrable experience leading and managing SEO/SEM, marketing database, email, social media  and/or display advertising campaigns 
• Working knowledge of ad serving tools 
• Manage and utilize the loyalty program to grow the business
• Manage the direct channels for the business and stores eg. SMS and emails
• Daily engagement (postings, responses, paid advertising & updating)
• Manage the social media company in terms of budget and workflow
• Manage social Media Complaints
• Manage all social media and digital briefs and campaigns to agency
• Develop the social media digital strategy with managers
• Manage the performance and analytics
• Grow the social media according to targets and KPI
• Lead all back end technical areas with digital agency
• Project manage all projects and campaigns that require a social media output

KEY COMPETENCIES:

• Ability to work independently, delivering on strategic direction without direct supervision
• Ability to influence others in indirect relationships
• Ability to motivate multiple stakeholders to a common goal
• Coaching peers
• Manage team in ambiguous environments
• Act with the highest integrity and lead with courage and humility
• Team player
• Results oriented
• Operate with high level of urgency and ownership
• Embrace change and motivate others to think and act differently
• Creative and Innovative
• Proven written and verbal communication skills
• Technologically advanced 
• Be trendy and in the know
• Able to work in a team
• Good management skills
• Strong attention to detail

EDUCATION AND EXPERIENCE:

• Bachelor’s degree in business or a related field
• 3 5 years working experience in marketing & digital 
• Demonstrated experience in brand building principles and omni-channel media strategy
• Excellent organization skills and ability to meet tight deadlines
• Experience with budget forecasting and tracking
• Marketing Background and Proven working experience in marketing 
• Tech, Digital and CRM experience(essential)

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Introduction

• We are looking to appoint a FTC Category Manager to support the Key Accounts team. This role will be based at Clicks Head Office and report to the Key Accounts Executive.

Job description

Job Purpose:

• To ensures seamless execution and optimisation of media across retail environments, ultimately driving better engagement, media compliance, and campaign performance.

Sales Enablement

• Act as the primary operational point of contact for supplier brands and Category Managers/Buyers, partnering closely to  ensure campaigns are correctly scoped, booked, and delivered.
• Lead and coordinate campaign kickoff calls with suppliers, Category teams, and internal stakeholders to align objectives, timelines, deliverables, and success metrics.
• Manage the end-to-end intake process, including completion, validation, and tracking of campaign intake forms, briefs, and supporting documentation.
• Capture, load, and manage all confirmed media bookings ensuring accuracy across flight dates, formats, quantities and pricing.
• Own the handover process, ensuring briefs are complete, assets are aligned, timelines are clear, and campaigns are fully secured prior to activation.
• Track campaign confirmations and approvals to ensure media is locked in, inventory is protected, and no execution risk exists ahead of go-live.
• Support commercial closure by coordinating invoicing inputs, validating booked vs delivered media, and following up with relevant stakeholders to ensure timely and accurate billing.
• Maintain clear communication loops with Sales, Finance, and Operations teams to ensure campaigns move seamlessly.

Campaign Implementation & Lifecycle Management

• Coordinate the end-to-end execution of media campaigns across digital and in-store touchpoints, ensuring all elements are delivered on time and meet brand and technical standards.
• Handle campaign setup and booking.
• Liaise with stakeholders to gather briefs, creative assets, and clarify campaign requirements.
• Assess asset readiness and quality, flag issues, and maintain accurate asset libraries.
• Oversee daily and weekly media uploads, monitor live campaign performance, and confirm go-live status to stakeholders.

Technical Media Operations

• Manage integrations and workflows across proprietary to streamline campaign trafficking and scheduling.
• Troubleshoot technical issues, including ad serving errors, physical display discrepancies, and oversubscription of inventory.
• Plan and maintain display schedules across a dynamic media network (in-store digital screens, online placements, etc.), adapting to operational or promotional changes in real-time.
• Ensure all media assets meet retail media specs and quality assurance standards before deployment.
• Keep updated with platform and system version changes and adapt operations accordingly.

Campaign Performance Reporting & Stakeholder Engagement

• Generate and distribute campaign delivery and compliance reports to key stakeholders, highlighting successes, risks and corrective actions.
• Collaborate with cross-functional teams to resolve any media or campaign discrepancies.
• Maintain detailed documentation and records to support performance auditing and campaign retrospectives.

Governance, Best Practices & Innovation

• Support adherence to data privacy regulations and media compliance standards (e.g., POPIA, GDPR, CCPA).
• Act as a quality gatekeeper, ensuring campaigns uphold media governance and brand safety principles.
• Regularly research and share retail media trends and platform innovations, contributing to evolving campaign best practices.
• Proactively propose operational improvements to streamline workflows, reduce turnaround times, and improve campaign accuracy.

Quoting, Billing & Financial Reconciliation

• Prepare accurate campaign quotes aligned to the approved rate cards and agreed pricing matrices as defined
• Track booked media inventory against delivered campaigns to ensure billing accuracy and contractual compliance.
• Liaise with finance and account teams to ensure timely invoicing and resolution of any discrepancies.
• Maintain transparent and auditable billing documentation for campaign activity and financial reporting.

Minimum requirements

Job related knowledge:

Essential:

• Operating plan development
• Supplier relationship management
• Procurement and Supply Chain
• Business Objectives and Strategies
• Business Processes
• Retail Management
• Market trends and competitor analysis
• Understanding of supplier co-op negotiations and trading terms
• Financial planning and budgets
• Relevant legislation
• Sales Margin Management 
• Knowledge of SME growth programmes and excellent industry networks 

Job related skills:

• Strong Financial/Business acumen with a merchant mindset
• Strong negotiation skills
• Planning and organisational skills
• Ability to build strong supplier relationships
• Competency in all Microsoft packages
• Verbal and written communication
• Problem solving and analytical thinking
• Strategic thinking and decision making
• Attention to detail
• Project management

Job experience:

Essential:

• 4-6 years Category Management experience
• 2 – 3 years experience managing specific objectives
• Experience working with local supplier networks

Education:

• B Degree or Diploma in Retail, Purchasing Management or similar (Essential)

Essential Competencies:

• Deciding and Initiating Action 
• Working with People 
• Relating and Networking 
• Persuading and Influencing 
• Presenting and Communicating Information 
• Analysing 
• Delivering Results & Meeting Customer Expectations
• Entrepreneurial and Commercial Thinking 

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Introduction

• The Clicks Group is looking to recruit an Employee Relations Officer to work within the Employee Relations Department. The role will be based at Clicks Head Office (CPT) and will report into the ER Manager.

Job description

JOB PURPOSE:

• To promote fair and consistent employee relations practices aligned with labour legislation and organisational policies by resolving workplace issues, managing conflict, and guiding line management, in order to reduce risk, improve compliance, and support a motivated and engaged workforce.

JOB OBJECTIVES:

• To resolve employee relations matters, behavioural concerns, and workplace disputes through structured    processes in order to maintain a professional and compliant work environment.
• To represent the organisation at the CCMA and other dispute resolution forums in order to protect the  company’s interests and achieve fair outcomes.
• To interpret and apply labour legislation and company policies in employee relations matters to reduce legal  exposure and uphold fairness.
• To conduct objective and legally sound investigations into workplace complaints and allegations to establish  facts, mitigate risk, and uphold organisational integrity.
• To contribute to a positive employee experience by resolving ER matters in a way that builds trust and reinforces  organisational values in order to enhance morale and engagement.
• To manage ER case documentation, records, and timelines accurately and efficiently in order to support legal  compliance and enable data-driven decision-making.
• To analyse ER case trends and identify emerging risks or patterns in order to inform proactive interventions and   policy refinement.
• To guide line managers in managing disciplinary, incapacity, and performance-related issues to build ER capability and promote consistent decision-making.
• To collaborate with HR teams, line managers, employees, and relevant external stakeholders with the aim of  aligning ER practices, strengthen relationships and resolve matters efficiently.

Minimum requirements

EDUCATION:

• 3-year bachelor’s degree in Human Resources, Industrial Psychology, Labour Relations, or a related field.

JOB EXPERIENCE:

• 3 years’ experience in a ER or IR specialist role in retail, manufacturing or logistics environment
• 3 years’ experience in a HR Generalist role with strong IR expertise
• 3 years’ experience dealing with IR and CCMA matters.

JOB RELATED SKILLS:

• Ability to interpret and apply SA labour legislation in practical ER contexts.
• Skilled in resolving disputes, grievances, and interpersonal conflict
• Competent in conducting fair, objective, and thorough workplace investigations.
• Ability to manage multiple ER cases with accuracy and timeliness.
• Ability to communicate professionally with HR, employees, shop stewards and management.
• Ability to build trust and credibility with internal and external stakeholders. 
• Ability to identify ER trends and assess risk based on case data.
• Project management  
• Problem solving

JOB RELATED KNOWLEDGE :

• In-depth knowledge of SA labour laws (e.g., LRA, BCEA, EEA, OHSA)
• Practical knowledge of grievance, disciplinary, incapacity, and dispute processes
• Knowledge of CCMA processes, case preparation, and representation
• Ability to conduct fair, objective, and legally sound workplace investigations.
• Proficiency in managing ER case files, timelines, and documentation standards.
• Knowledge of conflict resolution techniques and mediation principles
• Ability to identify ER trends and risks through case data.
• Ability to engage constructively with line managers, HR, unions, and employees

JOB RELATED COMPETENCIES:

• Adhering to Principle and Values 
• Relating and Networking 
• Writing and Reporting 
• Analysing 
• Planning and Organising 
• Following Instructions and Procedures 
• Coping with Pressures and Setbacks 

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Introduction

• Responsible for providing pharmaceutical care services (within scope of practice) and performing day-to-day dispensary administration according to company's Standard Operating Plans (SOPs). To focus on the administration of scripts to provide general dispensing duties with the emphasis on patient satisfaction

Job description

Job Objectives:

Responsibilities

• Interact with customers in a professional manner and with strict confidentiality within SOP and agreed timelines
• Administration of scripts and or any other claiming/capturing related procedure
• Accurate and complete handling of all profiles worked on
• Interact with health care professionals where needed
• Problem solving and follow up of queries

Duties

• Interact with customers via telephone or other means regarding medication and Healthcare Services
• Accurate capturing of scripts received at the Central Pharmacy centre
• Handling of queries regarding prescriptions
• Patient Profile management
• Assist with Chronic authorizations
• Liaison with all other departments
• Ad hoc requirements as per operational requirements

Knowledge:

• Product knowledge (including OTC)
• SAPC and relevant legal knowledge
• Sound knowledge of the chronic authorization process and procedures
• Customer service orientated
• Ethical working practice and compliance

Skills:

• Computer literacy (MS Office)
• Customer service orientated
• Team Player
• Integrity
• Accuracy and attention to detail
• Computer literacy (MS Office)
• Must be bilingual (with English being one of the requirements
• Must be able to work with patients and be adaptable to assist with various departmental duties
• Be able to use initiative in order to provide patient satisfaction
• Effective time management skills
• Adaptability
• Positive attitude
• Be able to work under pressure

Competencies:

Essential

• Adhering to Principles and Values
• Working with People
• Delivering Results and Meeting Customer Expectations

Minimum requirements

Experience:

• Minimum 1 year in the role of Pharmacist Assistant Post Basic

Education:

• Further Education and Training Certificate Pharmacist Assistance (Essential)

go to method of application »

Introduction

• To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.

Job description

Job Objectives:

• To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
• To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
• To ensure the safe handling of cash at all times.
• To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
• To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less".
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
• To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

Knowledge:

• Basic maths calculations
• Retail/FMCG background and understanding of merchandising and promotions principles
• Understanding of stock management procedures 
• Knowledge of customer service excellence

Skills:

• Planning and organising skills
• Problem-solving skills
• Strong customer orientation
• Good communication skills
• Computer literacy
• Numeracy skills

Competencies:

Essential:

• Relating and networking
• Following instructions and procedures
• Delivering Results and Meeting Customer Expectations

Desirable:

• Working with people
• Persuading and Influencing
• Planning and Organising
• Coping with Pressures and Setbacks

Minimum requirements

Experience:

• Desirable: experience in a customer facing role within a retail/FMCG store operations environment

Education:

• Essential: Grade 12
• Desirable: Maths 50% and English 50% at Grade 12 level

go to method of application »

Introduction

• Are you passionate about retail and service excellence? Are you confident to manage a store and lead a team to deliver a competitive advantage for the brand? An exciting and challenging opportunity has become available for a Store Manager. The successful individual will report to the Area Manager.

Job description

Job Purpose:

• To ensure the efficient operation of the store and service excellence by leading and directing the store operations team in order to meet sales, profit and compliance targets, leading to a competitive advantage for the brand. 

Job Objectives:

• To ensure the achievement of the stores financial performance by driving and maximising sales, tracking daily targets, weekly and monthly sales plans and proactively taking appropriate action as required.
• To efficiently manage and control all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration.
• To successfully manage in-store execution of all visual merchandising, ensuring that in-store presentation and promotional standards are maintained and that the appearance of the store is in line with the brand image.
• To ensure competent and motivated employees through effective selection, leadership, management and on-going development in order to build capacity and capability to meet current and future business needs.
• To adequately schedule staff in line with the Group's labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed.
• To ensure all administrative responsibilities are attended to in an efficient manner, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
• To execute customer service initiatives in store and take corrective action that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
• To build and maintain sound working relationships with relevant stakeholders (centre managers, suppliers, DC’s) to ensure business objectives are achieved and opportunities are maximised.
• To maintain an awareness of customer trends, demographics and needs and monitor the activity of local competitors in order to capitalise on opportunities.
• To drive cohesion, consistency and integration between the store operation, pharmacy and clinic teams.
• To drive a high performing business culture that delivers employee affiliation, customer satisfaction and shareholder value.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.

Minimum requirements

Education and Experience Requirements:

• Essential: Grade 12 (Maths 50% and English 50%)
• Essential: B. Degree or Diploma in retail / finance management, pharmacy or related (External applicants)
• Minimum 2 years’ experience in a store management role within a retail/FMCG store operations environment or successful completion the Clicks Trainee Store Management Programme
• Financial management experience (budgets, profit and loss statements, financial ratios, etc.)

Job Knowledge and Skills Required:

• Sound understanding and application of financial management principles
• Strong retail/FMCG background and understanding of merchandising and promotions principles
• Knowledge of stock, cost, risk and compliance management procedures 
• Knowledge of Customer service excellence
• Knowledge of labour legislation and IR practices 
• Knowledge of competency based interviewing
• Sound managerial skills
• Results and target driven
• Planning and organising skills
• Problem-solving skills
• Strong customer orientation
• Good communication skills
• Computer literacy
• Strong financial acumen

Essential Competencies

• Leading and Supervising
• Planning and Organising
• Delivering Results and Meeting Customer Expectations
• Entrepreneurial and Commercial Thinking
• Deciding and Initiating Action
• Working with people
• Analysing
• Coping with Pressures and Setbacks

go to method of application »

Introduction

• To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.

Job description

Job Objectives:

• To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
• To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
• To ensure the safe handling of cash at all times.
• To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
• To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less".
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
• To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

Knowledge:

• Basic maths calculations
• Retail/FMCG background and understanding of merchandising and promotions principles
• Understanding of stock management procedures 
• Knowledge of customer service excellence

Skills:

• Planning and organising skills
• Problem-solving skills
• Strong customer orientation
• Good communication skills
• Computer literacy
• Numeracy skills

Competencies:

Essential:

• Relating and networking
• Following instructions and procedures
• Delivering Results and Meeting Customer Expectations

Desirable:

• Working with people
• Persuading and Influencing
• Planning and Organising
• Coping with Pressures and Setbacks

Minimum requirements

Experience:

• Desirable: experience in a customer facing role within a retail/FMCG store operations environment

Education:

• Essential: Grade 12
• Desirable: Maths 50% and English 50% at Grade 12 level

go to method of application »

Introduction

• To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.

Job description

Job Objectives:

• To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
• To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
• To ensure the safe handling of cash at all times.
• To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
• To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less".
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
• To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

Knowledge:

• Basic maths calculations
• Retail/FMCG background and understanding of merchandising and promotions principles
• Understanding of stock management procedures 
• Knowledge of customer service excellence

Skills:

• Planning and organising skills
• Problem-solving skills
• Strong customer orientation
• Good communication skills
• Computer literacy
• Numeracy skills

Competencies:

Essential:

• Relating and networking
• Following instructions and procedures
• Delivering Results and Meeting Customer Expectations

Desirable:

• Working with people
• Persuading and Influencing
• Planning and Organising
• Coping with Pressures and Setbacks

Minimum requirements

Experience:

• Desirable: experience in a customer facing role within a retail/FMCG store operations environment

Education:

• Essential: Grade 12
• Desirable: Maths 50% and English 50% at Grade 12 level

go to method of application »

Introduction

• To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.

Job description

Job Objectives:

• To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
• To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
• To ensure the safe handling of cash at all times.
• To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
• To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less".
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
• To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

Knowledge:

• Basic maths calculations
• Retail/FMCG background and understanding of merchandising and promotions principles
• Understanding of stock management procedures 
• Knowledge of customer service excellence

Skills:

• Planning and organising skills
• Problem-solving skills
• Strong customer orientation
• Good communication skills
• Computer literacy
• Numeracy skills

Competencies:

Essential:

• Relating and networking
• Following instructions and procedures
• Delivering Results and Meeting Customer Expectations

Desirable:

• Working with people
• Persuading and Influencing
• Planning and Organising
• Coping with Pressures and Setbacks

Minimum requirements

Experience:

• Desirable: experience in a customer facing role within a retail/FMCG store operations environment

Education:

• Essential: Grade 12
• Desirable: Maths 50% and English 50% at Grade 12 level

go to method of application »

Introduction

• To offer exceptional service to all customers by providing knowledgeable service and basic advice on healthcare, nutrition and supplementation in order to maximise sales and build customer loyalty.

Job description

• To deliver exceptional customer service through in-store visibility and proactivity to customer needs through knowledge and understanding of health and supplements.
• To consult with customers and provide suitable advice on healthcare, nutritional and supplement products.
• To drive healthcare sales in line with targets through promotion of a broad range of brands by cross selling and upselling to increase profitability.
• To drive stock availability in the healthcare aisles through compliance with stock management principles and procedures in order to drive sales.
• To prevent wastage in own area by adhering to stock rotation principles.
• To prevent stock losses by following all risk management policies and principles.
• To ensure high standards of hygiene and cleanliness within the store in order to create an appealing shopping environment for customers.
• To assist in product merchandising by following the merchandising guidelines and procedures.
• To adhere to all store standard operating procedures.
• To ensure continuity of service by focusing on own development and product knowledge and sharing product information with relief staff.

Minimum requirements

Job Knowledge:

• Essential: Basic health, fitness and supplements product knowledge
• Essential: Basic knowledge of retail store operations principles (stock management, merchandising, risk management,)

Job Related Skills:

• Essential: Good communication and interaction skills
• Essential: Customer and service orientation
• Essential: Selling skills
• Essential: Merchandising skills
• Desirable: Basic computer literacy

Job Experience:

• Essential: At least 1 year related experience
• Essential: Experience working with sports nutrition and vitamin related products
• Essential: Selling skills; customer related training

Education:

• Essential: Matric
• Desirable: Sports / fitness / nutrition qualification

Competencies

Essential

• Relating and Networking
• Persuading and Influencing
• Following Instructions and Procedures
• Delivering Results and Meeting Customer Expectations
• Presenting and Communicating Information
• Achieving Personal Work Goals and Objectives

Desirable

• Coping with Pressures and Setbacks
• Adapting and Responding to Change
• Adhering to Principles and Values
• Planning and Organising
• Working with People

Qualification requirement: 

• Essential requirement: completion of Grade 12 with a minimum of 50% in Mathematics (or 60% in Mathematical Literacy) and 50% in English