Vacant Jobs at DigiOutsource

Why we need you

• We are on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.
• As a software engineer, you will focus on designing and developing robust, scalable, and efficient software solutions on the .NET (C#) framework. You will work closely with the team to deliver seamless integrations and high-quality products, contributing to the overall success of our technology stack.

What you’ll be doing

Engineering

• Build, maintain, enhance and deploy software according to company’s software engineering standards and aligning these standards to industry standards and best practices.
• Unit-test all software artifacts.
• Maintain current systems and contribute to developing new systems using the latest technologies.
• Collaborate other software engineers and teams to deliver high-quality software solutions.
• Provide second line support for software issues and contribute towards resolving complex production issues.
• Monitor systems performance and ensure all SLAs are met.

Documentation

• Maintain comprehensive documentation of system architecture, processes, and workflows for transparency and future reference.

Essential skills you’ll bring to the table

The necessary skills that we require for this role include:

• 3 to 5 years’ practical experience in the full software development life cycle as a software engineer or software developer.
• Strong proficiency in object-oriented programming (OOP) principles, with a preference for experience in C# and the .NET framework.
• Experience in designing and building RESTful APIs and microservices.
• Proficient in working with relational databases (e.g. SQL Server) and writing efficient queries.
• Experience with containerization technologies (e.g. Docker)
• Familiarity with cloud platforms such as AWS, Azure or GCP.
• Solid understanding of Software Testing fundamentals.
• Demonstrates consistent passion for Technology and keeping up with the industry.
• Exceptional attention to detail, ensuring high standards of quality in all outputs
• Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations
• Excellent problem solving and analytical skills.
• Ability to accurately estimate effort and take ownership for time management and delivery.
• Strong collaboration and communication abilities.

Desirable skills you’ve got up your sleeve

It would be great if you also have some of the following skills:

• Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
• Experience with Test-Driven Development (TDD) and writing unit/integration tests.
• Familiarity with container orchestration tools (e.g. Kubernetes).
• Knowledge of NoSQL databases (e.g. MongoDB) and distributed systems.
• Knowledge of in memory datastores (e.g. Redis or Valkey).
• Experience with messaging systems (e.g. Kafka, RabbitMQ).
• Experience as part of an Agile software engineering team.
• A good understanding or security principles,
• An understanding of JavaScript frameworks (e.g. Angular, Vue and React).
• Computer Science related degree, diploma, or similar qualification in software engineering.

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Why we need you

• We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.
• As a Risk Agent, you’ll be monitoring money in and money out, you will protect business by enforcing compliance with regulatory requirement while ensuring the necessary actions are taken. This will help us excel at minimising the risk to business in order to stay ahead of the game.

What you’ll be doing

As part of your role, your responsibilities will include:

• Full and accurate assessments of all accounts, transactions and related documentation.
• Review client transactions and ensure that detailed and accurate updates are recorded.
• Evaluate customer accounts and take appropriate action as per risk policies.
• Check all account information by using internal control reviews and record comprehensive details in each instance on various software applications.
• Send all appropriate requests for documentation.
• Review documents for legitimacy where necessary.
• Ensure all requirements are met and accurate updates are entered on the system.
• Withhold or release of certain transactions when required to do so (via direct order or decision, as per our risk acceptance criteria).
• Report and record details of customers that do not meet legitimacy standards.
• Extract information and review reports for incongruences.
• This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.

Essential skills you’ll bring to the table

The necessary skills that we require for this role include:

• Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
• Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
• Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope
• Exceptional attention to detail, ensuring high standards of quality in all outputs
• Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations
• Degree / diploma in Risk Management, Legal, Accounting or related fields
• Demonstrates consistent behaviour aligned to the Organizational Culture

​​​​​​​Desirable skills you’ve got up your sleeve

It would be great if you also have some of the following skills:

• In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends
• Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
• Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards
• Experience in developing and executing customer retention strategies
• Ability to identify, analyse and conclude behavior outside of the normal
• Ability to identify discrepancies and anomalies and analyse trends
• Proficient in MS Excel

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Why we need you

• We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.
• As a Responsible Gambling Specialist, you’ll be supporting the delivery of our Customer Interaction Programme, as well as all tasks covering, assisting and protecting our customers to ensure they are gambling responsibly. This will help us excel at creating a safe environment for our customers to stay ahead of the game.

What you’ll be doing

As part of your role, your responsibilities will include:

• Conducting account reviews to determine whether a Customer Interaction Programme (CIP intervention is required, and which level of intervention based on a thorough review.
• Performing appropriate actions on accounts that support Responsible Gambling (RG).
• Conducting follow up calls to customers who contact the Customer Call Centre (CSC) threatening suicide or self-harm.
• Completing all RG-related inbound emails received from customers and taking the relevant action.
• Reviewing RG tasks conducted by the CSC when required and assessing and where necessary.
• Provide compliance and Responsible Gambling (RG) process direction and assistance to the CSC.
• Informing the RG Team Lead (TL) of any higher-level interventions.
• Liaising with the RG Service Manager and the Customer Care Operations Manager when needed.
• Actioning ad-hoc escalations and queries.
• Reviewing self-exclusion removal requests and executing in line with process.
• This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.

Essential skills you’ll bring to the table

The necessary skills that we require for this role include:

• Minimum 12 months working experience in a role that equips you with sound knowledge of the Responsible Gambling Policy and Procedures.
• Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
• Ability to identify, analyse and conclude behaviour outside of the normal.
• Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
• Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope
• Exceptional attention to detail, ensuring high standards of quality in all outputs
• Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations
• Must be self-motivated and pro-active with impeccable problem-solving skills.
• Ability to identify, analyse and conclude behaviour outside of the normal.

Desirable skills you’ve got up your sleeve

It would be great if you also have some of the following skills:

• In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends
• A degree or diploma in behavioural science, legal or regulatory compliance.
• Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
• Previous experience in Risk & Fraud
• Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards
• Experience in developing and executing customer retention strategies