Vacant Jobs at Dis-Chem Pharmacies

Essential:

• Grade 12 / Matric
• A minimum of 6 months’ experience cashier/till operations experience
• Computer literate – MS Office
• Sound numerical skills
• Strong command of the English language
• Basic customer service
• Willing and able to work retail hours

Job Description:

• Adhere to Dis-Chem’s customer service policies and procedures
• Establish a professional relationship with customers
• Report customer complaints and compliments to the Frontline Supervisor, or store management
• Adhere to the customer turnover hourly rate
• Be aware of current sales and promotions
• Ensure colleagues and customers are not exposed to any risk
• Carry out and manage Dis-Chem 5 star communication principles
• Be responsible for cash flow
• Ensure all line voids and price changes are approved and signed off by the supervisor
• Exchange merchandise for customers and accept returned goods by customers when authorised to do so
• Transact all purchases – receive and process all payments (cash, bank cards, vouchers, coupons, other forms of payments) accepted by Dis-Chem
• Process all loyalty cards including those of our accelerator partners (Discovery Health Care, Medihelp Lifestage, Momentum Multiply, Legacy Lifestyle, ABSA Rewards and eBucks)
• Ensure cash is placed in drop safe according to Dis-Chem’s SOPs
• Ensure usage of your code and password is restricted to only you; is safe, and is changed regularly
• Ensure all outgoing stock/items/scripts are scanned and paid for
• Ensure that all money is strictly kept safely and securely inside the till
• Handle daily takings confidentially, and only discuss with management
• Be alert, recognise and report suspicious behaviour to management
• Address queries regarding store merchandise
• Adhere to Dis-Chem’s security policies and procedures

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Essential:

• Grade 12 / Matric
• A minimum of 6 months’ experience cashier/till operations experience
• Computer literate – MS Office
• Sound numerical skills
• Strong command of the English language
• Basic customer service
• Willing and able to work retail hours

Job Description:

• Adhere to Dis-Chem’s customer service policies and procedures
• Establish a professional relationship with customers
• Report customer complaints and compliments to the Frontline Supervisor, or store management
• Adhere to the customer turnover hourly rate
• Be aware of current sales and promotions
• Ensure colleagues and customers are not exposed to any risk
• Carry out and manage Dis-Chem 5 star communication principles
• Be responsible for cash flow
• Ensure all line voids and price changes are approved and signed off by the supervisor
• Exchange merchandise for customers and accept returned goods by customers when authorised to do so
• Transact all purchases – receive and process all payments (cash, bank cards, vouchers, coupons, other forms of payments) accepted by Dis-Chem
• Process all loyalty cards including those of our accelerator partners (Discovery Health Care, Medihelp Lifestage, Momentum Multiply, Legacy Lifestyle, ABSA Rewards and eBucks)
• Ensure cash is placed in drop safe according to Dis-Chem’s SOPs
• Ensure usage of your code and password is restricted to only you; is safe, and is changed regularly
• Ensure all outgoing stock/items/scripts are scanned and paid for
• Ensure that all money is strictly kept safely and securely inside the till
• Handle daily takings confidentially, and only discuss with management
• Be alert, recognise and report suspicious behaviour to management
• Address queries regarding store merchandise
• Adhere to Dis-Chem’s security policies and procedures

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Minimum Requirements:

Essential:

• Grade 12 – Matric
• Tertiary qualification in General Nursing
• Degree/Diploma in Midwifery
• Registered with South African Nursing Council (SANC)
• Nursing practitioner must obtain BHF registration
• 2-3 years’ experience in practicing as a Primary Health Care Clinic Sister
• Computer skills – Microsoft Office: Word, Excel, PowerPoint and Outlook.

Advantageous:

• Minimum 5 years practicing as a Primary Health Care Sister
• Patient Record System & CKS & Allegra

Job Description:

• Perform Clinic Sister duties according to industry regulations and industry best
• Manage the average “feet-per-hour” rate and set clinic objectives to enhance patient
• Ensure all clinic services are available at the
• Keep accurate records of patient details, and ensure communication is followed up
• Ensure that the Clinic is open and operational according to the hours stated in the operational
• Process claims accurately and timeously according to industry
• Ensure all stock and equipment in the clinic is in a working condition according to industry
• Ensure stock is sufficient in the Clinic according to business
• Build and maintain healthy relationships with the following stakeholders: Patients, Store and Dispensary Manager, Colleagues, Medical Aids, Suppliers/Reps, key role players in the community, and other Healthcare

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Essential:

• Grade 12 / Matric
• Minimum of 0 – 6 Months Retail experience
• At least 6 - 12 months Cosmetics Experience 

Advantageous:

•  Minimum of 1 year experience within retail

Job Description:

Stock Control:

• Restock merchandise when needed to ensure maximum sales.
• Delivered stock or stock pulled from the store room must be stored and packed in the correct space immediately.
• Ensure the stock on the shelves has not reached sell by dates.
• Ensure full ranges of products are on the shelves at all times.
• Facilitate the rotation of stoke on a regular basis and adhere to Dis-Chem stock control procedures.
• Keep the storeroom organised, neat and tidy.
• Report low stock levels, items that are out of stock, damaged stock and expired stock to management.
• Stock must be rotated on a continual, first in first out basis.
• Assist with the counting of stock files and general stock taking when needed.
• Ensure boxes are flattened after unpacking stock and taken to designated area.
• Identify and report damaged and expired stock immediately to one of the store management team
  members.

Merchandising:

• Uphold the Dis-Chem merchandising policy and procedure standards.
• Adhere to Dis-Chem operating standards, store layout and planograms.
• Front shop shelves and products must be neatly presented and visible at all times.
• Labels and pricing must be correct at all times.
• Report all price discrepancies to management.
• Ensure you are aware of new products and have up to date product knowledge.
• Ensure restocking of merchandise and supplies as needed to ensure maximum sales.
• Merchandising displays must be built, faced up, stocked and maintained according to Dis-Chem procedures.
• Maintain the daily physical upkeep of the store and merchandise displays and be responsible for your designated stock in the store room as well as on the shop floor.
• Assist with the loading and off-loading of stock, when needed.
• Ensure items without barcodes are clearly marked.
• Be available to assist with back shopping.
• Assist with the training of new and current staff members.
• Handle all merchandise carefully to prevent any losses.

Customer Service:

• Provide friendly, helpful and courteous assistance and advice to all customers.
• All out of stock queries from customers must be followed up with the customer service out of stock list.
• All customer stock queries must be dealt with and resolved.
• The correct uniform and name badge must be worn at all times as per the Dis-Chem uniform policy.

General:

• Housekeeping must be in accordance to Dis-Chem standards. Make sure that your work station is always clean and tidy.
• Adhere to Dis-Chem Policies and Standard Operating Procedures.
• Adhere to Health and Safety rules and regulations.
• Adhere to Dis-Chem Uniform and personal appearance policy.

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Experience & Qualification:
Essential:

• Matric – With English and Mathematics
• Computer Literacy

Advantage:

• Previous work experience in Retail/Warehouse
• Tertiary Qualification related to Logistics or Warehousing
• Microsoft Office Excel training or experience

Responsibilities:

• Ensure optimal route and space planning to meet the day-to-day strategic objectives.
• Ensure to understand and execute the planning process involved when stock leaves the distribution center.
• Ensure routing of vehicles to ensure optimum utilisation and vehicle turnaround times.
• Ensure all deliveries picked the previous day, are delivered the next day to local stores and within 48 hours to
• Coastal stores.
• Load trucks as per standard operating procedures.
• Ensure admin and daily checking of all delivery log sheets takes place, to facilitate queries and credit note
• requests.
• Ensure all relevant clerical functions in the department are performed in an effective and efficient manner
• according to standard operating procedures.
• Manage the process flow within the Dispatch department and applying the FIFO principle to aged stock for
• processing, as per Dis-Chem standard and operational requirements.
• Adhere to and deliver against shift specific targets with a high level of accuracy.
• Prevent and act on security or risk issues and ensure that risks are dealt with.

Competencies/skills required:

• Demonstrates a thorough understanding of all the various functions, within the department.
• Demonstrates knowledge, of relevant computer packages.
• Be personally fully aware of and ensure that all employees following the departmental STANDARD OPERATING PROCEDURES.
• Demonstrates an understanding, of the business measures and targets directly relating to own role.
• Demonstrates an understanding of consequential impacts of decisions made. – i.e. Good judgment.
• Demonstrates the ability to identify operational obstacles and opportunities and refer to warehouse management.
• Able to work flexible hours and good time management.
• Strong communication skills in English.

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Experience & Qualification:
Essential:

• Grade 12 – Matric
• Relevant Degree/Diploma in Logistics or Supply Chain Management
• Minimum 2 Years relevant experience in Distribution, Logistics or Supply Chain Environment

Advantage:

• Experience in the Retail Supply Chain
• Experience with SAP, EWM or other ERP systems

Responsibilities:

• Monitoring of SLA of old stock and ensure that it is kept up to date.
• Ensure the packing of pallets are done correctly and accurately to prevent damages.
• Understand and execute the planning process involved when stock leaves the distribution centre.
• Manage the process flow from conveyors to the printing of DLS to Dis-Chem standard and operational
• requirements.
• Ensure all stock is loaded on the sorter and maintenance related issues are resolved to prevent delays.
• Implementation of more efficient means of streamlining the operations.
• Manage the productivity of the production within the Department. Follow up and control daily absence and over time.
• Assist with credit note reductions related to damages, picking and checking inaccuracies.
• Ensure that all customer related operational queries are efficiently resolved and feedback is given to customers and special orders are prioritised.
• Ensure training of new staff in that they have the necessary tools and equipment required to perform their duties efficiently.

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Minimum Requirements…

Essential:

• Grade 12 / Matric.
• Diploma or Degree in Marketing
• Minimum of 2 - 3 years’ experience

Duties and Responsibilities

Digital Campaign Operations:

• Translate media strategies into Omni Channel campaigns and ensure that correct dates, targeting, budgets, objectives and placements are applied, these include website, social media, email campaigns, sms campaigns, competitions, Wi-Codes, Benefits magazine Print & Digital, Benefits Parent & Child magazine Print & Digital.
• Partake in supplier marketing meetings, conduct marketing campaign planning, copy writing, proof reading and website updates.
• Ensure all elements of the campaigns are managed and executed timeously which includes compiling booking forms within prescribed budgets, creative assets in the correct format, approval processes adhered to, briefing of campaigns, detailed campaign reporting and billing.
• Update and maintain daily tracking schedules, campaign booking schedules and finance schedules to ensure all activities are integrated, targeted and measurable against clear campaign objectives.
• Ensure that all relevant documents are saved on the relevant share drives.
• Assist with the marketing and selling of certain marketing elements to suppliers.
• Create trackable links for e-mailers, web banners, display banners and other digital assets.
• Effectively communicate with suppliers, buyers and co-departments regarding relevant marketing activities.
• Ensure all deadlines are adhered to.
• Assist the Marketing and Sales Channel Manager with any adhoc marketing requirements.

Research & Continuous Improvement:

• Keep abreast of industry trends to contribute towards the quantitative and qualitative campaign research and identify opportunities to enhance customer experience and grow market share on digital and social platforms.
• Analyse all digital activities and develop recommendations based upon the performance results and effectiveness in meeting business objectives.
• Utilise various Web analytic tools to measure the performance of campaigns.

Stakeholder Relationship:

• Serve as the key liaison between the marketing department and suppliers, external marketing agencies and internal departments.
• Build and maintain good relationships with all stakeholders.
• Liaise with stakeholders responsible for inbound workflow on new and upcoming work to effectively plan this into the current schedule.
• Effectively communicate regarding marketing campaigns, requirements and deadlines to internal and external stakeholders and team members.

Reporting:

• Provide proof of execution on launch of campaigns.
• Provide full campaign report to suppliers at end of campaign.
• Monitor results of digital marketing campaigns and report any successes or shortcomings to the manager.
• Ensure that daily tracking document and all booking and finance schedules are updated daily.

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Minimum Requirements:

Essential:

• Grade 12 / Matric
• BPharm / equivalent qualification
• Registered with the South African Pharmacy Council (SAPC)
• Min 2- 3 years experience in Pharmaceutical
• 2-3 years retail pharmacy experience ( Student/Intern) 
• Computer literate – MS Office 

Advantageous:

• Relevant retail/ FMCG experience
• Third additional language
• SAP experience
• E-scripting experience
• Registered tutor
• Unisolv experience

Duties and Responsibilities:

• Provision of pharmaceutical care by taking responsibility for patients’ medicine-related needs, and being accountable for meeting those needs, which shall include, but not be limited to the following functions:
• Evaluation of a patient’s medicine-related needs by determining the indication, safety and effectiveness of the therapy
• Dispensing of any medicine or scheduled substance on the prescription of a person authorised to prescribe medicine
• Signing off and checking of all prescriptions prepared by an assistant or an intern and accepting accountability for the correctness thereof as per GPP 2.7.1.2.1.f
• Furnishing of information and advice to any person with regard to the use medicine
• Determining patient compliance with the therapy, and follow-up to ensure that the patient’s medicine-related needs are being met
• The provision of pharmacist-initiated therapy
• The compounding, manipulation, preparation or packaging of any medicine or scheduled substance, or the supervision thereof
• The manufacturing of any medicine or scheduled substance, or supervision thereof
• The purchasing, acquiring, importing, keeping, possessing, using, releasing, storage, packaging, re-packaging, supplying or selling of any medicine or scheduled substance, or supervision thereof
• The application for the registration of a medicine in accordance with the Medicines Act and Pharmacy Act
• The acts specially pertaining to the profession of a pharmacist as prescribed above;
• The formulation of any medicine for the purposes of registration as a medicine;
• The distribution of any medicine or scheduled substance;
• The re-packaging of medicines;
• The initiation and conducting of pharmaceutical research and development; and
• The promotion of public health.
• Accurately interpret scripts and act in a professional and responsible manner and within the legal requirements in accordance with the South African Pharmaceutical Council.
• Capture script details accurately and verify patient’s details on the system.
• Ensure accurate picking / packing / labelling and checking of medication and be aware of common dosages as well as important drug interactions.
• Provide accurate instructions to the patients regarding the correct use of medicine supplied.
• Keep abreast of changes in medical aid procedures and requirements for claims and dispensing.
• Advise and assist patients at the dispensary, self-medication counter and front-shop.
• Follow up with patients regarding script tracking report as requested by the dispensary manager and follow up appointments.
• Explain all medical aid costs to patients.
• Follow through on promises made to customers.
• Evaluation of disease conditions and referral to in-store health facilities when necessary.
• Process all paperwork necessary for the accurate submission of claims to medical aids.
• Correct errors on scripts rejected by medical aid.
• Ensure authorization of chronic, HIV and AIDS and oncology medication.
• Maintain customer profiles on the system.
• Merge profiles locally and Vexall should be notified to merge profiles centrally.
• Take note of any messages on the customer profile and take suitable action.
• Assist the Dispensary Manager to ensure that all administration functions are carried out correctly and timeously.
• Report on low - / out of stock levels and stock errors to the dispensary manager.
• Facilitate Bi-annual stock takes.
• Exercise stock, cash and asset control.
• Assist the Dispensary Manager to ensure that all stock control processes and are adhered to and that all registers are kept up to date in accordance with legislation.
• Housekeeping must be in accordance to Dis-Chem standards.
• Adhere to Dis-Chem Policies and Procedures and Standard Operating Procedures.
• Adhere to Health and Safety rules and regulations.
• Adhere to Dis-Chem Uniform and personal appearance policy

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Minimum Requirements:

• Grade 12 / Matric
• Basic Pharmacist Assistance qualification
• Registered with the South African Pharmacy Council (SAPC)
• Working experience on Unisolv
• Computer literate – MS Office
• Sound numerical skills
• Strong command of the English language and a second language
• Willing and able to work retail hours 

Advantageous:

• Knowledge of Retail/ FMCG operations
• 3rd Additional Language
• Knowledge of or experience in SAP and E-Scripting
• Drug and family planning, and complementary medicine

Duties and Responsibilities:

• Assist with the sale of Schedule 1 and Schedule 2 medicines or scheduled substances
• Assist with the compounding, manipulation or preparation of a non-sterile medicine or scheduled substance according to a formula and standard operating procedures approved by the responsible pharmacist
• Assist with the manufacturing of a non-sterile medicine or scheduled substance according to a formula and standard operating procedures approved by the responsible pharmacist
• Assist with re-packaging of medicine
• Assist with the distribution and control of the stock of Schedule 1 to Schedule 5 medicines or scheduled substances
• Assist with the ordering of medicine and scheduled substances up to, and including, Schedule 6 according to an instruction of a person authorised in terms of the Medicines Act to purchase or obtain such medicine or scheduled substance
• Assist with the reading and preparation of a prescription’ the selection, manipulation or compounding of the medicine; the labelling and supply of the medicine, in an appropriate container following the interpretation and evaluation of the prescription by a pharmacist
• Accurately interpret scripts and act in a professional and responsible manner and within the legal requirements in accordance with the SAPC
• Capture script details accurately, and verify patients’ details on the system
• Ensure accurate picking /packing/labelling and checking of medication and be aware of common dosages as well as important drug interactions
• Give accurate instructions to patients regarding the correct use of medicine supplied
• Keep abreast of changes in medical aid procedures and requirements for claims and dispensing
• Ensure all medications are checked for accuracy by and signed by a pharmacist
• Advise and assist patients at the dispensary, self-medication and front-shop
• Follow up with patients regarding script tracking report as requested by the dispensary manager, and follow up on appointments
• Explain medical aid costs to patients
• Provide information to individuals in order to promote health
• Process all paperwork necessary for the accurate submission of claims to medical aids
• Correct errors on scripts rejected by medical aid
• Ensure authorisation of chronic, HIV and AIDS and oncology medication
• Maintain customer profiles on the system
• Merge profiles locally and UCS should be notified to merge profiles centrally
• Take note of any message on the customer profile, and take suitable action
• Report on low / out of stock levels, and stock errors to the dispensary manager
• Receive dispensary stock in accordance with Dis-Chem’s SOPs, and merchandise according to FEFO
• Facilitate bi-annual stock takes
• Exercise stock, cash and asset control

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Minimum Requirements

Essential:

• Grade 12- Matric or Senior Certificate
• Diploma/Degree in Safety Management or SAMTRAC or similar qualification
• Minimum of 3-5 years’ experience in safety in a retail environment.
• Computer skills – Microsoft Office (Word, Excel, PowerPoint, Outlook, MS Project)

Advantageous:

• Experience in incident Investigation. 

Job Specifications

• Provide input into the development of plans that deliver a SHEQ Resilience Status for the group.
• Assist in the design of detailed BCM (Business Continuity Management Plan) specific for the Dis-Chem sites to cover all kinds of emergency business disruptions.
• Support the implementation of the business strategy and plans for all dimensions of Safety, Health, Environment, Quality (SHEQ), Security and wellness.
• Execute the health and safety plans & campaigns; inspections of equipment and machinery; and investigations in the workplace according to legal guidelines and risk profiles.
• Ensure full compliance to legislation and policies such as safety related appointments, investigations,and audits.
• Implement risk policies, procedures, and protocols.
• Conduct store visits for compliance checks purposes and ensure full compliance to Safety, Health, Environment, Quality and Security regulations.
• Perform risk assessments and facilitate the implementation of preventive measures.
• Identify potential high risk exposure areas and suggest appropriate mitigation steps.
• Conduct safety inspections and adhere to established operating procedures.
• Set up processes and audits that will ensure business sites are safe from fire, floods, and break-in or any criminal activity.
• Conduct evacuation drills and exercises on how to manage emergency circumstances.
• Co-ordinate and implement the risk management strategy within the business.
• Support the Implementation of the Business Continuity Management Plan with various controls and documentation.
• Manage all contractors onsite and ensure contractor compliance.
• Train and coach site managers and employees to ensure knowledge of SHEQ roles and responsibilities.
• Support training development for the business and ensure availability of SHE representatives in different business areas.
• Ensure that annual refresher training is implemented to maintain accreditations/certifications.
• Assist to implement a culture of continuous improvement and innovation through developing a hands- on understanding of business and client SHEQ needs and requirements
• Build internal and external stakeholder relationships and facilitate compliance with statutory requirements by – Continuous monitoring across all departments; Arranging updates, briefings and training sessions as required.
• Collaborate with managers and supervisors to assist in developing safety procedures for their areas.
• Liaise with Security Management in respect of compliance with the Security Risk Policy, any physical security, risk, events, and other matters of escalation.
• Ensure effective engagement with Department of Labour and ensuring compliance with Department of Labour by providing documentation timeously.
• Report on Occupational, Health & Safety related activities.
• Track and report on status of actions following SHE audit findings and critical control deviations.
• Ensure that a SHE data management and reporting process are in place.
• Keeps abreast of all current and pending legislation pertaining to Occupational Health & Safety and related legislations, by-laws, and regulations, as well as the relevant Business Policies and responds to changes proactively and appropriately.
• Execute the business reporting requirements and ensure timeous investigation, routing, and reporting of incidents.
• Ensure timeous and accurate capturing of all reporting requirements including risk meetings, BCM meetings, evacuation drills, Lost Time Injury Rate, site visits, etc.
• Consolidate and report on governance, risk, and compliance onsite and provide management with information to evaluate and improve SHEQ performance
• Adhere to Dis-Chem Policies and Standard Operating Procedures.
• Adhere to Health and Safety rules and regulations. 

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Minimum Requirement:

Essential:

• Grade 12 / Matric
• Certificate in Social Media and Communication
• Minimum 1 – 2 years significant experience with major social media platforms, their differences, benefits and unique features in a business setting

 Advantage:

• Diploma in journalism, communications, marketing or public relations

Job Specification:

Marketing:

• Create, manage and grow business presence across social media channels, including, but not limited to blogs, Twitter, Facebook, Pinterest, LinkedIn, YouTube and Instagram.
• Increase/optimize traffic to the Online Shop from all social media channels.
• Plan and execute Social Media programs and campaigns that span - owned (e.g. Blogs), earned (e.g. Facebook) and paid (sponsored tweets).

Customer Service:

• Assist customers through social media websites, online tools, email and phone.
• Collaborate with the other appropriate departments (Sales, Customer Service, Categories, Marketing, Store Managers etc.) to assist in resolving customer queries online.
• Seek out threats to the brand message and resolve as needed.
• Make sure that the online store continuously runs effectively, always respond to emails as well as answer phone messages from both their clients and suppliers in 24 hours or less.

Administration:

• Ongoing management for all aspects of Social Media, including content, broadsheets, analysis, new ideas (contests, promos, online/social exclusives etc.), lead generation, content syndication methods, and keeping up with the newest online trends tools.
• Ensure consistency in Brand Voice and alignment with the strategic direction.
• Responsible for implementing content across owned and earned social channels. This could include blog posts, tweets, status updates, pins, photos and videos.
• Mine insights from social campaigns to continually find ways to improve on those metrics through testing and implementation of new innovative initiatives.
• Effectively promote Social Media within the organization.
• Monitors internet for brand related topics of conversation and act accordingly.
• Source content for the Dis-Chem Foundation from the key stakeholders.
• Source content from the Mother & Child and Benefits magazine from the key stakeholders.
• Organising special online promotions and online exclusive deals.
• Track and monitor the effectiveness and success of online initiatives, in order to calculate a ROI and act accordingly.

Team Assistance:

• Assist with updating of information within the Dis-Chem Online site.
• Assist with sourcing and sponsorship opportunities within Social.
• Assist in planning, organizing, educating and executing Social media events within the business.
• Assist in the photographing and videoing at events.

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Minimum Requirements

Essential:

• Grade 12 – Matric or Senior Certificate
• 2 – 5 years retail experience
• 1 – 2 years supervisory/management experience

Advantageous:

• Qualification in Retail Management

Job Description:

Financial Management

• Assist with the maintenance within the store
• Responsible for all banking functions related to the store including making bank deposits, filling change requirements, etc. including all cash held on site
• Participate in daily operational and sales activities to achieve customer service and business growth objectives
• Oversee pricing and stock control
• Ensure the ordering and monitoring of expense related items within the store

Customer Services

• Entirely commit to ensuring that the store provides an above expectation customer service experience, in adherence to company policies
• and procedures
• Resolve customer problems in a timely manner
• Address customer and employee satisfaction issues promptly and in person
• Develop professional relationships with all customer contacts
• Ensure high levels of customer’s satisfaction through excellent service
• Ensure that staff follows company policies and procedures as detailed in the standard operating procedures
• Ensure that the customer request system is operational and actioned on a daily basis
• Ensure the accurate manual processing of points to customer accounts
• Report and encourage new loyalty signups continuously

Merchandising

• Take personal responsibility to ensure that all sales assistants adhere to Merchandising standards set
• Ensure that Promotional stock and displays are planned, implemented and maintained at least 24 hours before promotions break
• Adhere to all labelling, pricing and layout standards and ensure that sales assistants adhere to these standards
• Approve promotional materials and displays
• Maintain outstanding store condition and visual merchandising standards
• Plan and implement shop merchandising, layout and the customer traffic flow as to maximize sales, customer satisfaction, appearance and brand image

Sales Targets

• Ensure promotions are effectively executed
• Maintain awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing
• Design effective strategies to maintain inventory levels at all times and manage all work according to store policies and procedures
• Develop business strategies to raise our customers’ pool, expand store traffic and optimize profitability

Stock and Inventory Management

• Total management of store inventory, including but limited to planning, implementation, investigation and reporting on all store inventory counts
• Manage and ensure the ordering of stock and maintain correct stock levels
• Prepare, coordinate and manage the stock takes
• Manage the store shrinkage, stock flow to the floor and consumables expense
• Investigate negative GP values in the store and take appropriate actions to identify and rectify controllable errors
• Investigate and report on business unit negative stock on hand
• Investigate and report on business unit dormant stock
• Ensure physical stock in all storage locations balances with the inventory ledger in SAP
• Daily management of out-of-stock, to ensure maximum stock on the shelves

Cash Office and Point of Sale Operations

• Take complete control and manage the store cash resources, daily takings and banking in compliance with company operating procedures
• Manage tender discrepancies that include value of negatives, value of auto receipts, balancing of returns and value of dormant
• Ensure balancing of floats and manage all store float discrepancies
• Reconcile daily takings to turnover to ensure it balances
• Ensure transaction integrity throughout the branch by effective monitoring, implementation and evaluation of adherence to company internal control procedures
• Ensure the accuracy and completeness of branch transactions
• Manage cashier service level
• Control overtime
• Following of cash collections procedures as detailed in the standard operation procedures
• Manage price overrides to ensure it is kept to a minimum
• Reconcile the physical daily takings to the Unisolv run report
• Reconcile the physical tender takings to the physical tenders banked
• Declare all variances in your cash up report
• Analyse all variances per tender type and per cashier
• Include all relevant supporting documentation including but not limited to cash vault and bank deposits; cash collection slips, credit card slips and summary settlements, trade root reports, coupons, vouchers and relevant till slips.
• Analyse, interpret and report on all incomplete dockets, price overrides, negative sales, line voids, tender ups, and document voids and points reversal.
• Prepare, order and receive the branch change requirements to ensure cashiers have enough change to ensure the best customer service levels
• Control and balance the petty cash on a daily basis ensuring all control measures are in place.
• Prepare and submit the petty cash summary for submission for reimbursement.
• Conduct random checks on cashier floats for balancing on a daily basis
• Manage cash on hand

Customer Service

• Entirely commit to ensuring that the store provides an above expectation customer service experience, in adherence to company policies and procedures
• Resolve customer problems in a timely manner
• Address customer and employee satisfaction issues promptly and in person
• Develop professional relationships with all customer contacts
• Ensure high levels of customer’s satisfaction through excellent service
• Ensure that staff follows company policies and procedures as detailed in the standard operating procedures
• Ensure that the customer request system is operational and actioned on a daily basis
• Ensure the accurate manual processing of points to customer accounts
• Report and encourage new loyalty signups continuously

Human Resources

• Manage and facilitate human resource processes, submissions and documentation for the entire business unit in compliance with standard operating procedures
• Manage store personnel including guiding and supporting them with training, mentoring and development
• Monitoring, evaluating and coaching performance, staffing, scheduling, prioritizing and delegating tasks
• Ensure that employees receive planned training and request feedback from employees whom attended training
• Take total ownership of the workforce management processes within the business unit including master data management and transactional management
• Manage the day-to-day Human Resource administration including but not limited to leave, hours of work and scheduling.
• Effectively convey knowledge to your team
• Manage the disciplinary processes and procedures in store in alignment with the company disciplinary policies and procedures

Operational Management

• Maintain a safe environment with proper lighting, signage and disability access
• Oversee security, fire prevention and other safety systems
• Plan and oversee all repair, installation activities and overall building maintenance within the store
• Manage and maintain relationships with contractors
• Oversee day-to-day operations of the store and provide guidance
• Ensure day-to-day management of all aspects of the store, ensuring that it is trading effectively

Administration and Reporting

• Facilitate and assist in any internal or external audits conducted in store
• Maintain and oversee accuracy of records associated with cash, receipts, inventories and employee attendance
• Maintain and oversee complete store administration and ensure compliance with policies and procedures
• Report on buying trends, customer needs, profits etc
• Adhere to all company and business unit deadlines
• Adhere and familiarize yourself with policies, code of conduct and standard operating procedures
• Always represent the Brand in all communication (verbal and written) with external and internal stakeholders

Receiving and Capturing

• Total management of the goods receiving function, direct and indirect credits function within the business unit to include standard operating procedures as well as mentorship growth performance and development of all staff members forming these functions
• Ensure transaction integrity for incoming goods receipts and outgoing returns throughout the business unit by, effective monitoring, implementation and evaluation of adherence of company internal control procedures
• Ensure the accuracy and completeness of branch transactions

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Minimum Requirements…

Essential:

• Grade 12 / Matric
• A minimum of 6 months’ cleaning experience
• Sound command of the English language
• Basic customer service
• Additional language that is area specific
• Willing and able to work retail hours

Advantageous:

• Bilingual
• Previous retail store cleaning experience

Job Specification…

• Provide a daily high standard of hygiene and cleanliness throughout the store, shop floor and communal areas, before the store opens.
• Develop routines to ensure all areas of the store are maintained to a high standard of cleanliness.
• Ensure the canteen and restrooms are clean, and stocked with the necessary products at all times.
• Be available throughout operational hours to clean up as and when required.
• Ensure correct cleaning products and equipment are used for specific jobs.
• Ensure the wet floor sign is up and visible at both ends, when cleaning the floor.
• Be friendly, professional and able to assist customers.
• Perform duties according to Health and Safety Regulations.

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Minimum Requirements…

Essential:

• Grade 12 / Matric
• A minimum of 6 months’ cleaning experience
• Sound command of the English language
• Basic customer service
• Additional language that is area specific
• Willing and able to work retail hours

Advantageous:

• Bilingual
• Previous retail store cleaning experience

Job Specification…

• Provide a daily high standard of hygiene and cleanliness throughout the store, shop floor and communal areas, before the store opens.
• Develop routines to ensure all areas of the store are maintained to a high standard of cleanliness.
• Ensure the canteen and restrooms are clean, and stocked with the necessary products at all times.
• Be available throughout operational hours to clean up as and when required.
• Ensure correct cleaning products and equipment are used for specific jobs.
• Ensure the wet floor sign is up and visible at both ends, when cleaning the floor.
• Be friendly, professional and able to assist customers.
• Perform duties according to Health and Safety Regulations.