Vacant Jobs at ER24

MAIN PURPOSE OF JOB

• To attend to emergency calls and provide intermediate medical care in line with scope of practice.

KEY RESPONSIBILITY AREAS

• Ensure operational readiness for emergency calls
• Administer patient care in line with scope of practice
• Market and maintain a positive public image for ER24

REQUIRED EDUCATION

• ESSENTIAL EDUCATION: Ambulance Emergency Assistant Certificate or Higher certificate in Emergency Medical Care 
• DESIRED EDUCATION: Successful completion of training related to Clinical Practice Guidelines published by the Health Professions Council of South Africa will be advantageous. If not compliant with the clinical practice guidelines at the time of application you will be required to complete this training during your probation period if successful in your application

REQUIRED EXPERIENCE

• ESSENTIAL MINIMUM EXPERIENCE : 1 year EMS experience
• DESIRED EXPERIENCE : 1 year ILS experience

REQUIRED JOB SKILLS AND KNOWLEDGE

• Application of best practice
• Computer literate (Microsoft Office)
• Facilities, travel routes and demographical area
• HPCSA guidelines and scope of practice
• Patient Report Forms
• Proficiency in the English language (written and verbal)

Closing date: 26/11/2025  

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MAIN PURPOSE OF JOB

• To lead, manage and guide a team to reach required targets. To facilitate any necessary course of action to achieve this purpose.

KEY RESPONSIBILITY AREAS

• Leading and managing a team
• Personal Effectiveness

REQUIRED EDUCATION

• ESSENTIAL EDUCATION: An NQF5 Certificate in either Contact Centre/ Management/ Customer Service qualification
• DESIRED EDUCATION: A related National Diploma (NQF level 6) in either Contact Centre/ Management/ Customer Service.

REQUIRED EXPERIENCE

• ESSENTIAL MINIMUM EXPERIENCE:  2 years' experience in an omnichannel customer service contact centre environment.
• DESIRED EXPERIENCE:  3 years' experience in an omnichannel customer service contact centre environment.

REQUIRED JOB SKILLS AND KNOWLEDGE

• Excellent verbal and written communication skills;
• Time Management
• Delivering results and meeting customer and team expectations
• Analysing
• Deciding and initiating action
• Excellent administration skills;
• Presenting and communicating information
• MS Office and PC literate
• Writing and reporting
• Working with people

Closing date: 27/11/2025