Contact Centre Team Leader at ER24

MAIN PURPOSE OF JOB

• To lead, manage and guide a team to reach required targets. To facilitate any necessary course of action to achieve this purpose.

KEY RESPONSIBILITY AREAS

• Leading and managing a team
• Personal Effectiveness

REQUIRED EDUCATION

• ESSENTIAL EDUCATION: An NQF5 Certificate in either Contact Centre/ Management/ Customer Service qualification
• DESIRED EDUCATION: A related National Diploma (NQF level 6) in either Contact Centre/ Management/ Customer Service.

REQUIRED EXPERIENCE

• ESSENTIAL MINIMUM EXPERIENCE:  2 years' experience in an omnichannel customer service contact centre environment.
• DESIRED EXPERIENCE:  3 years' experience in an omnichannel customer service contact centre environment.

REQUIRED JOB SKILLS AND KNOWLEDGE

• Excellent verbal and written communication skills;
• Time Management
• Delivering results and meeting customer and team expectations
• Analysing
• Deciding and initiating action
• Excellent administration skills;
• Presenting and communicating information
• MS Office and PC literate
• Writing and reporting
• Working with people

Closing date: 27/11/2025