Vacant Jobs at iKhokha

So, what will you do?  

• You will be  a servant-leader and natural facilitator for the Marketing Agile Teams.  
• Facilitate, oversee and manage delivery of cross-functional teams within the agile marketing framework at iKhokha.  
• You’ll be  responsible for making sure teams live by the values and practices of the Scrum/Kanban methodologies, which includes relevant coaching and guidance within the teams and with those who interact with the team. 

In addition to the above, the following experience and business understanding will make you a frontrunner for the role: 

• Guide the team and the organisation on how to use Agile/Scrum practices and values to improve customer service and user experience. 
• Responsible for facilitating the adoption, implementation and sustainability of agile principles, processes, and practices; By supporting and coaching product owners, scrum teams and other interested stakeholders and integrating agile principles into team practices and work products. 
• Instruct and model core agile principles of collaboration, prioritisation and team accountability, and visibility; ensure the consistent application of scrum methodologies across the organisation. 

Team Formation: 

• Build a safe and trusting environment where conflict can be managed in a healthy way without fear of blame 
• Facilitate and improve communication, collaboration, decision making and conflict resolution 
• Facilitation and/or oversight of Scrum ceremonies (Daily stand-ups, Sprint Planning, Sprint Review, Retrospectives and Backlog Refinement) 
• Guide team in establishing normalised estimations and help them base sprint commitments on average velocity. 
• Support the HOM/CD, Team Leads and Stakeholders in assessment, prioritisation and backlog grooming and management.  
• Coaches the team on self-organisation to fill the intentional gaps left in Agile/Scrum frameworks and increase accountability in the team.  
• Providing all support to the team using a servant leadership style wherever possible leading by example. 

Drive Marketing Delivery: 

• Facilitate getting the work done without coercion, assigning, or dictating the work ensuring that the team maintains focus on quality and continuous delivery. 
• Ensure visibility of impediments/blocks, facilitate removal of impediments and communicate and/or initiate trade off discussions if required. 
• Help teams and individuals clarify tasks / objectives and actions to achieve them. 
• Assist with internal and external communication, improving transparency, and radiating information. 
• Support Marketing Leads in prioritising the backlog regularly, making sure the highest valued items are being worked on each sprint. 
• Support the Marketing and Team Leads in tracking changes to scope and their communicate of these changes to relevant stakeholders. 
• Support the Marketing Leads, stakeholders and team in production planning and preparation. 
• Generate and maintain team metrics, keeping track of and communicating teams’ sprint scope (based on average velocity), commitments and priorities. 
• Assisting teams in alleviating any blocks of impediments, escalating if required, and managing and/or communicating any resulting trade-offs.  
• Closely communicating and collaborating with Marketing Leads, stakeholders and teams to support and assist in facilitating the full project workflow and production cycle. 

Qualifications

• Degree/Diploma or other relevant qualification. 

 Deal Breakers:  

• At least 2 years’ experience as a Project or Traffic Manager and/or Scrum Master. 
• 3-5 years’ experience in a Marketing or Creative/Design Agency environment. 
• Experience and knowledge of Agile principles and methodologies. 
• Agile principles, values and the Agile Manifesto. 
• Agile workflow methods: Scrum, Kanban. 
• Scrum values, roles, theory and practices, servant leadership, facilitation and presentation, mentoring, conscious communication, conflict resolution, continuous improvement, collaboration and transparency. 

go to method of application »

So, what will you do?  

• You will be responsible for growing the iKhokha customer base and be accountable for hitting steep sales targets in the West Coast

Trade areas: 

• Melkbosstrand, Atlantis, Malmesbury, Langebaan, Hopefield, Saldanha, St. Helena Bay, Stranfontein, Elands Bay etc.   
• We need H U N T E R S who will actively source and find new sales opportunities, build a sales pipeline and most importantly, close deals.  If you enjoy a fast paced environment and love a challenge, then keep reading on... 

In addition to the above, you will: 

• Prospect and canvass for new customers in targeted areas and targeted industries 
• Post-sale call and follow ups, logging all activity and demos with clients          
• Promotional or new product upsell/cross sell/service calls 
• Research new sales leads, plan country trips and execute plans to acquire new customers 
• Ensure all set company Gross Profit, Device sales and Demo targets are achieved on a monthly & quarterly basis 
• Complete feedback loops as required which includes Swarm and demo feedback and HubSpot usage and deal pipeline management 
• Provide proactive feedback regarding suggested changes or improvements to sales or service procedures that could improve the business                      
• Sign-up merchants and assist them with FICA documentation required 
• Complimentary follow up visits 
• Full focus on specialized campaigns and reporting in detail on this such as top merchant campaign or area targeted campaigns 
• Uphold company standards and values at all times when representing the brand 
• Monitor competition in the marketplace and share any relevant insights 
• Take full ownership and accountability for resolving customer complaints by investigating problems, offering solutions and making recommendations to management. 
• Maintain professional and technical knowledge through ongoing self and shared learning.

Qualifications

• Completed Matric 

Deal breakers: 

• Minimum 3 year’s Field/Outbound Sales experience. 
• Previous exposure working within merchant services or banking sector is advantageous. 
• Excellent communication skills both verbal and written.                             
• Intermediate knowledge using Outlook, Word, Excel, PowerPoint, Sales Software & CRM.             
• FICA training advantageous.                                                                
• Valid driver’s license and own reliable transport is essential. 

go to method of application »

In addition to the above, you will: 

• Prospect and canvass for new customers in targeted areas and targeted industries. 
• Post-sale call and follow ups, logging all activity and demos with clients.          
• Promotional or new product upsell/cross sell/service calls. 
• Research new sales leads, plan country trips and execute plans to acquire new customers. 
• Ensure all set company Gross Profit, Device sales and Demo targets are achieved on a monthly & quarterly basis .
• Complete feedback loops as required which includes Swarm and demo feedback and HubSpot usage and deal pipeline management. 
• Provide proactive feedback regarding suggested changes or improvements to sales or service procedures that could improve the business .                     
• Sign-up merchants and assist them with FICA documentation required. 
• Complimentary follow up visits. 
• Full focus on specialized campaigns and reporting in detail on this such as top merchant campaign or area targeted campaigns. 
• Uphold company standards and values at all times when representing the brand. 
• Monitor competition in the marketplace and share any relevant insights. 
• Take full ownership and accountability for resolving customer complaints by investigating problems, offering solutions and making recommendations to management. 
• Maintain professional and technical knowledge through ongoing self and shared learning. 

Qualifications

• Completed Matric 

Deal breakers: 

• Minimum 3 year’s Field/Outbound Sales experience. 
• Previous exposure working within merchant services or banking sector is advantageous. 
• Excellent communication skills both verbal and written.                             
• Intermediate knowledge using Outlook, Word, Excel, PowerPoint, Sales Software & CRM.             
• FICA training advantageous.                                                                
• Valid driver’s license and own reliable transport is essential.