Vacant Jobs at Kazang

Job Description

• A vacancy exists for a VAS and Super Wallet Fraud Investigator within the Kazang - Merchant Division, in Century City (Onsite).

Primary Focus 

• To execute fraud detection and resolution activities with high accuracy and efficiency, while guiding processes and workstreams related to specific fraud categories. Ensures integrity of transactional systems and supports business growth by protecting revenue and customer trust. 

Key Responsibilities include, but are not limited to:

Fraud Investigation & Case Management

• Lead and manage fraud-related incidents across the vendor and employee ecosystems.
• Conduct comprehensive forensic investigations, including data analysis, transaction tracing, and fraud pattern identification.
• Identify and assess employee fraud and third-party involvement using system trails and investigative tools.
• Compile and manage investigation packs with factual evidence.

Fraud Insights & Risk Analysis

• Provide expert insights into fraud activities, emerging schemes and root causes.
• Support strategic fraud-prevention projects and continuous process improvement initiatives.
• Prepare accurate reports for executives on fraud trends, financial impact and resolutions.
• Recommend and implement enhancements to detection methods and reporting tools.

Collaboration & Stakeholder Engagement

• Collaborate with cross-functional teams including Finance, Compliance, Legal and Commercial.

Recovery & Remediation

• Recover fraudulently obtained funds were possible.
• Support internal disciplinary processes and/ or criminal case handovers.

Guidance and Collaboration 

• Share knowledge on fraud typologies and best practices. 
• Escalate emerging fraud risks to the Supervisor. 

Compliance & Controls 

• Adhere to regulatory and internal policies during investigations. 
• Maintain up-to-date knowledge of fraud trends and compliance requirements. 

In order to be considered for this position, the following requirements must be met:

Key Competencies 

• Minimum 2-3 years of experience in fraud investigations, forensic analysis, or financial crime prevention unit.
• Understanding of fraud schemes.
• Analytical Thinking & Decision-Making 
• Attention to Detail 
• Technical Literacy (Excel, internal fraud systems) 
• Communication & Report Writing 
• Process Leadership & Coordination 
• Integrity & Confidentiality 

Closing Date 27 August 2025

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Job Description

• A vacancy exists for a Sales Executive within the Kazang-Micro Merchant Division, in Queenstown - Eastern Cape. 
• The Sales Executive will need to establish clear sales targets that align with the overall sales strategy of the organization.
• Develop and implement plans to achieve the sales targets.
• Build and maintain strong relationships with customers, stakeholders, and other teams within the organization.
• This may involve attending networking events, trade shows, and other industry events

Key responsibilities include, but are not limited to:

• Able to conduct and achieve sales targets.
• Able to install the devices.
• Willing to engage with informal vendors.
• Establish new businesses and areas.
• Achieve availability/visibility of the company's product.
•  Achieve average revenue per unit.

In order to be considered for this position, the following requirements must be met:

• English and at least one other African language.
• 5–10 years of client sales experience.

 Technical Competencies:

• Computer literate, Windows, Outlook, and Excel

Closing Date 26 August 2025

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Job Description

• A vacancy exists for a Hybrid Sales Executive within the Kazang - Micro Merchant Division in Robertson, Western Cape.

Role summary

• The Hybrid Sales Executive is a results-oriented sales professional responsible for driving new business acquisition, growing existing customer relationships, and delivering on regional sales targets across multiple channels, including Direct Sales and Tavern Sales.
• This role operates in both field and remote capacities, combining in-person client engagement with digital tools to optimize reach, efficiency, and service delivery.
• As a key representative of the company, the Hybrid Sales Executive is expected to embody the organization’s mission and values, consistently acting with integrity, professionalism, and accountability.
• The role requires the ability to work autonomously, adapt to evolving operational needs, and proactively identify growth opportunities within informal and formal trade markets. 

In addition to the specific duties outlined in the role's performance agreement or job description annexure, the Hybrid Sales Executive will be expected to:

• Perform all functions assigned by management diligently and to the best of their ability.
• Remain flexible to changes in responsibilities in line with business requirements.
• Obey lawful directives and policies issued by the Company or its representatives.
• Promote the Company’s reputation, interests, and objectives in all professional dealings.
• Dedicate the required working hours—and additional time where reasonably necessary—to meet performance expectations.
• Use Company assets and resources responsibly, ensuring their protection and proper use.
• Provide accurate and timely reports, feedback, and data relevant to performance and customer engagement.
• Report any breaches, misconduct, or concerns relating to business conduct promptly and transparently.
• The Hybrid Sales Executive is also bound by the Company’s Performance Management System and is expected to align with its performance measurement criteria.
• The role prohibits engagement in any secondary employment or business activity without the prior written consent of the CEO, ensuring full focus and loyalty to the Company’s business objectives

Key Responsibility Areas 

• Solve Technical issues.
• Provide Customer service.
• Advise customer on Software management.
• Manage device requisitions, allocations, and stock take as per monthly cycle requirements.
• Ensure administrative time is allocated to fulfil all designated administrative tasks and roles.
• Comply with Regional admin office requirements as per monthly cycles.
• Adhere to the requirements of the business when placing devices.
• Planning of sales activities on a weekly basis.
• Coordinate sales efforts with marketing and sales management.
• Interaction and cooperation with the Sales Admin team and the ability to perform work within acceptable timelines.
• Work on key weekly reporting and management cycles with Field and Regional Sales teams. 

In order to be considered for this position, the following requirements must be met:

• Proficiency in CRM software and sales analytics tools. 
• Industry-specific knowledge (if applicable, such as fintech, Banking & FMCG).
• Endorsed code 8 driver's license. 

Key Competencies & Skills:

• Strong communication skills with the ability to engage effectively at all levels. 
• A genuine interest in understanding our business and its dynamics. 
• Proven ability to build and maintain collaborative relationships. 
• Proactive mindset with a results-driven approach to achieving goals. 
• Exceptional attention to detail and the ability to follow procedures accurately. 
• High level of integrity and professionalism in all aspects of work. 

Closing Date 22 August 2025

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Job Description

• A vacancy exists for a Hybrid Sales Executive within the Kazang - Micro Merchant Division in George, Western Cape

Role summary

• The Hybrid Sales Executive is a results-oriented sales professional responsible for driving new business acquisition, growing existing customer relationships, and delivering on regional sales targets across multiple channels, including Direct Sales and Tavern Sales.
• This role operates in both field and remote capacities, combining in-person client engagement with digital tools to optimize reach, efficiency, and service delivery.
• As a key representative of the company, the Hybrid Sales Executive is expected to embody the organization’s mission and values, consistently acting with integrity, professionalism, and accountability.
• The role requires the ability to work autonomously, adapt to evolving operational needs, and proactively identify growth opportunities within informal and formal trade markets. 

In addition to the specific duties outlined in the role's performance agreement or job description annexure, the Hybrid Sales Executive will be expected to:

• Perform all functions assigned by management diligently and to the best of their ability.
• Remain flexible to changes in responsibilities in line with business requirements.
• Obey lawful directives and policies issued by the Company or its representatives.
• Promote the Company’s reputation, interests, and objectives in all professional dealings.
• Dedicate the required working hours—and additional time where reasonably necessary—to meet performance expectations.
• Use Company assets and resources responsibly, ensuring their protection and proper use.
• Provide accurate and timely reports, feedback, and data relevant to performance and customer engagement.
• Report any breaches, misconduct, or concerns relating to business conduct promptly and transparently.
• The Hybrid Sales Executive is also bound by the Company’s Performance Management System and is expected to align with its performance measurement criteria.
• The role prohibits engagement in any secondary employment or business activity without the prior written consent of the CEO, ensuring full focus and loyalty to the Company’s business objectives

Key Responsibility Areas 

• Solve Technical issues.
• Provide Customer service.
• Advise customer on Software management.
• Manage device requisitions, allocations, and stock take as per monthly cycle requirements.
• Ensure administrative time is allocated to fulfil all designated administrative tasks and roles.
• Comply with Regional admin office requirements as per monthly cycles.
• Adhere to the requirements of the business when placing devices.
• Planning of sales activities on a weekly basis.
• Coordinate sales efforts with marketing and sales management.
• Interaction and cooperation with the Sales Admin team and the ability to perform work within acceptable timelines.
• Work on key weekly reporting and management cycles with Field and Regional Sales teams. 

In order to be considered for this position, the following requirements must be met:

• Proficiency in CRM software and sales analytics tools. 
• Industry-specific knowledge (if applicable, such as fintech, Banking & FMCG).
• Endorsed code 8 driver's license. 

Key Competencies & Skills:

• Strong communication skills with the ability to engage effectively at all levels. 
• A genuine interest in understanding our business and its dynamics. 
• Proven ability to build and maintain collaborative relationships. 
• Proactive mindset with a results-driven approach to achieving goals. 
• Exceptional attention to detail and the ability to follow procedures accurately. 
• High level of integrity and professionalism in all aspects of work. 

Closing Date 22 August 2025

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Job Description

Purpose or summary of the role

• To enhance the quality of the service the team provides to our customers, increase their efficiency and reduce wasteful spending.
• The Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call centre.
• The QA will monitor inbound and outbound call and emails responses to assess advisors demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures.
• This individual will assist in developing, creating and implementing call center quality processes and procedures; as well as making recommendations for enhancements to training materials as needed to enhance the overall customer’s experience

Job Related Competencies

• Behavioral Competencies: (i.e. initiative, self-motivated)
• Outstanding customer service skills and dedication to providing exceptional customer care.
• Exceptional listening and analytical skills.
• Research, analytical and problem-solving skills.
• Ability to work shifts, weekends and public holidays when needed.
• Solid time management skills.
• Must be able to effectively deal with people at all levels inside and outside of the Company.
• Creative ability & writing proficiency.
• Ability to multitask and successfully operate in a fast paced, team environment.
• Must adapt well to change and successfully set and adjust priorities as needed.
• Onsite Role.

Key Performance Areas

Your duties and responsibilities will include, but will not be limited to the following:

• Perform daily quality assessments for advisors, on all platforms, to ensure compliance to processes and procedures.
• Investigate complaints and immediately address failures.
• Handover any training requirement picked up from QA sessions to the trainer to action with clear improvement areas and timelines.
• Perform live assessments on client engagements per advisor.
• Schedule weekly feedback sessions with advisors (positive and improvement)
• Identify risks, contribute to action plans and monitor the progress of these.
• Track improvement monthly.
• Monthly reports to management (number of assessments, progress, gaps and possible warnings due to no improvement).
• Add all scores, improvement areas, plans and progress to the overall performance feedback report.
• Draft / Review quality assessment score card to ensure it is relevant.
• Identify areas of service improvements and drive customer experience improvement initiatives for the business based on QA findings, while coaching agents for success in executing superior service to customers.

Closing Date 19 August 2025

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Role summary

• The purpose of this role is to ensure the Contact Centre can support our vendors optimally while the business drives growth.
• This includes improvement of overall SLAs and reduction in abandoned calls.
• Also, to be better staffed during outages which have a negative impact for more than a day once resolved.

Key Responsibilities include, but are not limited to:

• Managing interactions (mail, phone, and chat) with customers within the Service Level Agreement (SLA).
• Accepting ownership for effectively solving customer issues, complaints and enquiries; keeping customers updated on the progress of the queries.
• Educate customers on self-help options available and how to use these platforms.
• Managing inbound and outbound calls within the Service Level Agreement (SLA).
• Responding in a timely manner to clients’ emails and/or chats (internal and external).
• Logging cases/tickets for customers (internal and external) on the platform and managing the relevant cases/tickets within the SLA.
• Performing First Line Troubleshooting (FLT) according to documented processes and procedures and ensuring First Call Resolution (FCR).
• Escalating tickets to other departments if FCR cannot be done during FLT.
• Adhering to processes and procedures pertaining to your role and daily functions.
• Working with third-party vendors – logging cases, ensuring timely feedback, and escalating outstanding cases to vendor / internal teams.
• Ensuring that everything is recorded on the platform (what FLT was done, what the next step is,).

In order to be considered for this position, the following requirements must be met:

• Matric.
• Contact Centre Training is advantageous.
• 12 months + Customer Service Experience.
• 12 months + Contact Centre Experience.

Technical Competencies:

• Computer literacy – MS Office Suite.
• Freshdesk experience.

Behavioural Competencies:

• High level of interpersonal skills.
• Able to function well as part of a team.
• Excellent verbal and written communication.
• Must be able to describe and explain steps telephonically.
• Diligent, accurate and high attention to detail.
• Excellent customer service skills.
• Motivated, positive, can-do attitude and approach.
• Have a professional and personable demeanour.
• Able to work well under pressure.
• Adhere to processes and procedures.

Closing Date 19 August 2025

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Job Description

• A vacancy exists for a Mid-Level Business Intelligence (BI) Analyst within the Kazang – Micro Merchant Division, in Century City (Hybrid Remote). 
• We’re looking for a data-driven problem solver to join our Data Insights team. As a Mid-Level BI Analyst, you’ll turn business questions into actionable insights, deliver scalable BI solutions, and work closely with cross-functional teams to support strategic decision-making.
• You’ll own medium-scale BI projects from start to finish, and help drive a collaborative, high-performance culture. 

Key Responsibilities 

• Translate business requirements into KPIs, analytical questions, and reporting specs. 
• Build, test, and maintain dashboards, reports, and data models (SQL, Power BI, Excel). 
• Analyse performance trends, identify anomalies, and recommend improvements. 
• Ensure data accuracy, consistency, and alignment with business definitions. 
• Automate reporting processes to improve efficiency. 
• Partner with commercial, operational, and product teams to understand metrics and uncover opportunities. 
• Contribute to team growth through peer reviews, mentoring, and knowledge-sharing. 

Technical Competencies 

• Proficient in SQL and Power BI. 
• Strong data analysis and visualisation skills. 
• Understanding of data modelling best practices. 
• Ability to work with large datasets and troubleshoot data quality issues. 

Behavioural Competencies 

• Strong communicator with the ability to simplify complex data concepts. 
• Collaborative and supportive team player. 
• Self-motivated with strong ownership and follow-through. 
• Adaptable, organised, and able to manage multiple priorities. 

 Closing Date 31 August 2025