VAS & Super Wallet Fraud Investigator at Kazang

Job Description

• A vacancy exists for a VAS and Super Wallet Fraud Investigator within the Kazang - Merchant Division, in Century City (Onsite).

Primary Focus 

• To execute fraud detection and resolution activities with high accuracy and efficiency, while guiding processes and workstreams related to specific fraud categories. Ensures integrity of transactional systems and supports business growth by protecting revenue and customer trust. 

Key Responsibilities include, but are not limited to:

Fraud Investigation & Case Management

• Lead and manage fraud-related incidents across the vendor and employee ecosystems.
• Conduct comprehensive forensic investigations, including data analysis, transaction tracing, and fraud pattern identification.
• Identify and assess employee fraud and third-party involvement using system trails and investigative tools.
• Compile and manage investigation packs with factual evidence.

Fraud Insights & Risk Analysis

• Provide expert insights into fraud activities, emerging schemes and root causes.
• Support strategic fraud-prevention projects and continuous process improvement initiatives.
• Prepare accurate reports for executives on fraud trends, financial impact and resolutions.
• Recommend and implement enhancements to detection methods and reporting tools.

Collaboration & Stakeholder Engagement

• Collaborate with cross-functional teams including Finance, Compliance, Legal and Commercial.

Recovery & Remediation

• Recover fraudulently obtained funds were possible.
• Support internal disciplinary processes and/ or criminal case handovers.

Guidance and Collaboration 

• Share knowledge on fraud typologies and best practices. 
• Escalate emerging fraud risks to the Supervisor. 

Compliance & Controls 

• Adhere to regulatory and internal policies during investigations. 
• Maintain up-to-date knowledge of fraud trends and compliance requirements. 

In order to be considered for this position, the following requirements must be met:

Key Competencies 

• Minimum 2-3 years of experience in fraud investigations, forensic analysis, or financial crime prevention unit.
• Understanding of fraud schemes.
• Analytical Thinking & Decision-Making 
• Attention to Detail 
• Technical Literacy (Excel, internal fraud systems) 
• Communication & Report Writing 
• Process Leadership & Coordination 
• Integrity & Confidentiality 

Closing Date 27 August 2025