Vacant Jobs at MiWay Insurance Limited

Job Description

• We are looking for full-time Commercial and Personal Lines Insurance Specialists to join our team.  This role will be hybrid, based in Western Cape. The Commercial and Personal Lines Insurance Specialist will work with clients to identify their insurance needs and sell appropriate policies. The ideal candidate will be required to build and maintain relationships with clients, provide exceptional customer service and possess strong negotiation skills. Competitive Remuneration model with attractive commission and tools of the trade.

Minimum Qualification Required

• NQF4/Matric/Standard 10
• FAIS credits/Full Insurance Qualifications (depending on Dofa)
• Financial Services Board Regulatory Exams (RE5) completed
• Must have your own reliable transport
• Valid code B driver’s license

Minimum Experience

• Minimum 2 years’ experience in the commercial insurance industry
• Minimum 2 years’ experience in face-to-face business

Deliverables include, but will not be limited to

• To deliver on business strategies and key deliverables
• To actively source and grow your portfolio of clients 
• To provide world class service to your portfolio of clients, thereby ensuring a low lapse rate
• To screen new business and ensure that your portfolio does not pose a threat to MiWay’s risk pool

Competencies Required

• Must be highly proficient in dealing with customers and staff at all levels
• Excellent administrative skills
• Ability to plan and manage time efficiently
• Results oriented
• Self-disciplined and ability to work under pressure
• Self-motivated and desire to excel
• Analytical and organised
• Problem solving skills and solution oriented
• Flexibility
• Ability to multi-task and attention to detail
• Professional and organised
• Excellent Excel and PowerPoint skill

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What will you do?

• Manages individuals within a team e.g. call centre agents / consultants within the communication centre. Ensures that the team reaches target by monitoring individual performance on a constant basis. Very knowledgeable on all aspects of the products, processes and systems. Mentors team and gives constant real-time support in terms of query resolution.

What will make you successful in this role?

Qualification and Experience

• Diploma with 2 to 3 years experience or Grade 12 with 4 to 5 years related experience.

Knowledge and Skills

• Drive leads and service targets
• Coaching, quality and compliance
• Reporting and communication
• Management of employees

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Minimum Qualification Required

• NQF4/Matric/Standard 10
• FAIS credits/Full Insurance Qualifications (depending on Dofa)
• Financial Services Board Regulatory Exams (RE5) completed
• NQF 5 & NQF 6 advantageous
• Must have your own reliable transport
• Valid code B driver’s license

Minimum Experience

• Minimum 3 years’ experience in the commercial insurance industry
• Minimum 3 years’ experience in face-to-face business

Competencies Required

• Must be highly proficient in dealing with customers and staff at all levels
• Excellent administrative skills
• Ability to plan and manage time efficiently
• Results oriented
• Excellent leadership skills
• Self-disciplined and ability to work under pressure
• Self-motivated and desire to excel
• Analytical and organised
• Problem solving skills and solution oriented
• Flexibility
• Ability to multi-task and attention to detail
• Professional and organised
• Excellent Excel and PowerPoint skill

Deliverables include, but will not be limited to

• To deliver on business strategies and key deliverables
• Recruitment of own team
• To ensure that the team adheres to compliance regulations
• To coach and mentor all team members to ensure high quality standards
• To analyse performance data and present findings to senior management
• Ensure team enablement to perform at optimal level
• Assist your team to build their own insurance portfolios
• Communicate effectively with your team, management and internal stakeholders
• Provide ongoing system and product support