Vacant Jobs at Mukuru

Your Mission

• Lead, inspire, and deliver BI solutions that don’t just look good on a dashboard — but shape decisions, solve real problems, and drive business growth.

What You’ll Do

• Lead the Team: Manage and mentor a high-performing BI & Analytics team, setting goals and driving excellence.
• Engage the Business: Work with stakeholders at all levels to understand needs and translate them into actionable BI solutions.
• Own the Delivery: Oversee BI projects from requirements gathering to deployment, ensuring quality and scalability.
• Model the Data: Build enterprise-wide data models and semantic layers that make insights accessible and actionable.
• Visual Storytelling: Design impactful dashboards and reports in Power BI that enable smart, fast decisions.
• Champion Best Practice: Embed governance, DevOps, and data quality standards across BI.
• Stay Ahead: Keep your finger on the pulse of BI innovations and bring the best of them into Mukuru.

What You Bring

• 6+ years in BI/Data Analytics, with at least 3 years leading teams
• Expert-level SQL and Power BI skills
• Strong data modelling and analytical abilities
• Excellent communication skills for both technical and business audiences
• Strategic thinking and a passion for problem-solving
• A proven track record of delivering BI solutions that make an impact

Bonus Points For:

• R/Python for analytics
• Experience with cloud data platforms (Azure, Snowflake, Big Query, etc.)
• Background in FinTech, Financial Services, or fast-paced industries

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Why This Role Matters

• As a Software Engineering Team Lead, you won’t just write code—you’ll shape the product, lead the people who build it, and drive engineering excellence in a business that thrives on innovation.
• You’ll work on meaningful projects that power real-life financial inclusion and collaborate with a passionate, agile team that’s all about creating scalable, secure, and smart solutions.

What You'll Do

• Lead and mentor a team of 2–5 software engineers, fostering a culture of continuous improvement, innovation, and collaboration.
• Own the product lifecycle—from architecture to deployment—ensuring quality, scalability, and impact.
• Apply and advocate best practices in PHP (especially Symfony), microservices, domain-driven design (DDD), hexagonal architecture, and CI/CD.
• Continuously improve processes, identifying bottlenecks and optimizing team workflows and delivery pipelines.
• Collaborate across functions—Product Owners, Business Analysts, DevOps, and QA—to align on goals, solve problems, and deliver high-impact software.
• Influence cross-team relationships, ensuring project alignment and stakeholder buy-in.
• Conduct performance reviews, set growth goals, and support team development through coaching and constructive feedback.

What You Bring

• Proven experience as a Senior Software Engineer or Team Lead in a fast-paced environment.
• Deep knowledge of PHP, Symfony (or similar frameworks), and modern software architecture (Microservices, DDD, Hexagonal Architecture).
• Solid experience with Git, GitLab, or GitHub for version control and collaboration.
• Hands-on experience leading Agile/Scrum development teams with a track record of successful delivery.
• Exceptional problem-solving skills, with a proactive mindset and ownership mentality.
• Strong interpersonal and leadership skills, with a passion for mentoring and team growth.

Bonus Points For

• Experience working alongside DevOps teams to ensure smooth deployment and infrastructure scaling.
• Familiarity with cross-functional collaboration involving Test Analysts, Product Owners, and other Tech Leads.
• A knack for process improvement—whether that’s optimizing sprint planning, introducing automation, or championing clean code practices.
• Experience in FinTech or financial services is highly advantageous.

What You’ll Love About Working at Mukuru

• A purpose-driven mission that impacts millions across Africa
• A team of smart, humble, and supportive colleagues who thrive on solving big problems
• Opportunities to work with the latest tech and innovate at scale
• A culture of learning, ownership, and continuous feedback
• Flexible and collaborative work environment

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• The Senior Commercial Analyst role is embedded in the Commercial team and reports into the Chief Commercial Officer (CCO). In this role, you will collaborate cross functionally to understand business problems and then build data driven solutions to solve them, having the opportunity to work across full spectrum of descriptive, diagnostic, predictive and prescriptive analytics.
• The role will be responsible for determining and effecting the most efficient competitive pricing strategies in aggregate across a suite of products and geographies, to gain market share and achieve business goals.
• Internal liaison takes place with all internal departments. External liaison takes place with third parties, as required.

Duties and Responsibilities (include but not limited to):

• Manage a team, including a Commercial Analyst and Commercial Administrator.
• To succeed in the role requires a self-starter work ethic, taking responsibility for initiatives.
• Work closely with stakeholders across all levels and business areas to elicit analysis requirements pertaining to group Pricing.
• Translate requirements into reporting or analysis specifications employing critical thinking to ensure alignment with the actual business need and impact thereof.
• Specify, gather, clean, combine and aggregate data from disparate sources for analysis and reporting needs. Specific focus is on managing formal and informal competitor pricing data to keep abreast of competitor positioning across multiple territories.
• Profile and validate all data intended for use in reporting or analysis to ensure high data quality (accuracy, completeness, missing/invalid data correction, timeliness).
• Perform analysis to (not exhaustive):
• Extract key insights and observations to influence/support business decisions and actions
• Identify the core drivers/levers and segments that influence the movement of key metrics/KPIs
• Identify gaps in existing business processes and product offerings and formulate recommendations to improve them
• Measure the effectiveness of product launches and new business initiatives against budgets and forecasts
• Design, build, and maintain reports to track and communicate KPIs and results from analysis activities. Specific focus on P&L reporting across various corridors and direct engagement with the FP&A team.
• Build data visualizations to improve access and visibility into the content from all key reports and our data in general.
• Share insights and analysis results in written form and in business presentations.
• Train and support user community in the use of reports, BI tools, and the interpretation of analysis results.
• Collect and apply feedback from business presentations, user training and peer review to continuously improve reporting and analysis solutions.
• Proactively communicate the status (including blockers, risks, issues) and roadmap of the work assigned to you, with all affected stakeholders.
• Cultivate relationships and collaborate cross-functionally to shape, support, and execute on business and product goals.
• Help define and improve upon our analytics standards through participation within the community of practice, conducting peer reviews and contribution to internal documentation.
• Identify data quality issues, their corresponding root cause and collaborate with business, product, and data teams to drive improvements in data hygiene.
• Continuously upskill and stay abreast of new developments in Analysis & BI tools, methodologies, and applications. In addition, coding for automation of processes/functions to streamline efficiency.

Key Requirements:

• Grade 12 or equivalent (Essential).
• Tertiary qualification in a quantitative field (includes but not limited to – Mathematics, Statistics, Engineering, Computer Science, Actuarial Science, Economics, Finance, Business Analytics).
• Professional qualification: CFA, CA(SA), CIMA.
• 5-10 years working experience, preferably within Financial Services or FX markets or high growth businesses.
• Strong verbal and written communication skills in English and understand how to share insights and analytical results to both technical and non-technical audiences.
• Experience working with stakeholders to gather Analysis requirements and communicate findings.
• Experience developing reports/dashboards with modern BI tools (e.g., Power BI, Tableau, Qlik).
• Experience cleaning, assimilating, manipulating, and aggregating large data sets using Excel Power Query, SQL, R, Python or similar tools.
• Advanced Excel skills, including VBA macros.
• Knowledge of data analysis techniques, such as time series analysis, scenario analysis, clustering & segmentation, regression, decision trees, forecasting, and interpretation & creation of probability distributions (proficiency in a few of these will suffice)
• Analytical and problem-solving skills.
• Execution-oriented, and able to complete tasks independently.
• Coding experience: JavaScript, Python.
• Experience managing a team.

Additional Skills/Experience:

• Teamworking and collaboration.
• Excellent organisational skills with ability to juggle many tasks without losing sight of the highest priority items and able to stay focused under pressure.
• Passionate about knowledge sharing.
• Attention to detail.

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Resource Planning Analyst

• The Resource Planning Analyst reports to the Workforce Manager. The Mukuru Contact Centre operates in a dynamic, fast-paced, multi-channel environment, supporting diverse products and customer bases across multiple geographies and languages. Service excellence is at the core of our customer promise, and the ability to match staffing with fluctuating demand is key to meeting our service levels and operational efficiency goals.
• The Resource Planning Analyst plays a central role within the Workforce Management team, providing the foundational planning and scheduling functions that support optimal staffing, adherence to SLAs, and operational agility.
• This role requires a blend of analytical capability, deep operational understanding, and the ability to collaborate across functions to ensure that the contact center remains well-resourced and responsive to business needs.

Key Performance Areas & Role Objectives

Forecasting & Planning

• Develop comprehensive long-term plans to meet organizational goals.
• Analyze data to inform and support strategic planning decisions.
• Optimize resource usage for improved efficiency and effectiveness.
• Forecast future needs and trends using market insights and data.
• Deliver reports and presentations for senior management.
• Collaborate across departments to align planning with strategic goals.
• Embrace automation and WFM technology to boost performance.

Scheduling & Rostering

• Build and publish accurate and efficient agent schedules.
• Ensure adherence to SLAs, business rules, and shrinkage parameters.
• Forecast volumes and staffing needs; continuously refine for accuracy.
• Monitor schedule adherence and adjust to meet shifting demands.
• Coordinate closely with Operations Leads and Real-Time Analysts to ensure headcount coverage.

Real-Time Monitoring

• Monitor all queues in real time to maintain service level targets.
• Ensure agents are performing within set benchmarks.
• React to fluctuations in performance to maintain optimal service delivery.

Stakeholder Collaboration

• Act as a key communication point for workforce-related updates.
• Proactively inform teams of contact pattern shifts or volume surges.
• Work with support teams to adjust routing and workload distribution.

Team Support & Assistance

• Provide backup and assistance to the Workforce Manager and team.
• Take on task ownership for analysis, reports, and project components.
• Offer insights to improve staffing efficiency and reduce overheads.

Efficiency Reporting

• Compile insightful daily, weekly, and monthly reports.
• Monitor KPIs like shrinkage, adherence, and occupancy.
• Make informed recommendations to drive better planning outcomes.

Professional Development

• Own your performance goals and tracking.
• Engage in regular performance and KPI review sessions.
• Stay up to date on product, service, and system changes.

ESSENTIAL REQUIREMENTS

• Formal Education
• Grade 12 / Matric (Essential)
• Degree or Diploma in a related field (Desirable)
• Proven track record in Workforce Management methodologies
• 2 Years experience in Workforce Management

Job Competencies

• Analytical thinking and strong problem-solving abilities
• Time management and organizational skills
• Cross-functional collaboration and communication
• Proactive, solutions-focused approach
• High level of integrity and discretion with sensitive data

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The Role

• As our Digital Designer, you’ll turn concepts into compelling, on-brand assets across print, digital, and motion platforms.
• You’ll work closely with our Senior Design Manager to ensure every creation aligns with our brand’s visual identity while pushing creative boundaries.
• Your work will be seen across campaigns, branches, events, and even on the move — making your mark on one of Africa’s fastest-growing fintech brands.

What You’ll Do

• Create with Impact: Design and deliver high-quality graphics, animations, and videos for print, web, social media, and more.
• Bring Brands to Life: Apply your skills in typography, layout, and brand styling to produce assets that are instantly recognisable and impactful.
• Collaborate & Innovate: Work side-by-side with marketing, suppliers, and agencies to execute ideas that resonate.
• Own the Process: Take projects from initial concept through to final delivery, incorporating feedback and meeting deadlines.
• Stay Ahead: Keep up with trends, tools, and emerging technologies — including how AI can supercharge design work.

What You’ll Bring

• Degree or certification in design, video editing, animation, or visual arts
• 6+ years of professional design experience
• A standout portfolio & showreel showcasing your range in static, animated, and video work
• Expertise in Adobe Creative Suite and solid understanding of digital/print production best practices
• Strong eye for typography, composition, and brand application
• Detail-oriented mindset and ability to thrive in a fast-paced environment
• Bonus points for HTML5 animations and 3D skills (e.g., Blender)

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Cloud Infrastructure Manager

• Mukuru is on the lookout for a Cloud Infrastructure Manager to lead and scale the engineering capability behind our cloud platforms. This role forms a key part of the Technology Solutions leadership team, sitting alongside our Cloud Architect and reporting to the Head of Technology Solutions. If you are based in Johannesburg, Pretoria, Cape Town or anywhere in South Africa feel free to apply!
• At Mukuru, we don’t just build infrastructure – we build the backbone of meaningful, borderless financial access. You’ll lead a dynamic team of Cloud Engineers, SREs, and DevSecOps professionals, empowering them to deliver secure, scalable, and reliable infrastructure that fuels real-world impact across the continent.

What You’ll Be Doing

• Lead, mentor, and grow a high-performing team of Cloud Engineers, SREs, and DevSecOps experts who thrive on innovation and impact.
• Drive the execution of our Cloud Infrastructure roadmap, aligning with Mukuru’s strategic platform and business goals.
• Take ownership of Mukuru’s AWS-based cloud environments – defined as infrastructure-as-code with Terraform and containerised with Kubernetes – ensuring performance, cost-efficiency, and resilience at every stage of the SDLC.
• Champion DevOps culture across engineering, fostering collaboration, shared ownership, and continuous delivery practices.
• Ensure uptime and recovery goals are met, and oversee compliance with RTOs, RPOs, patching, monitoring, and alerting standards.
• Partner closely with our Cloud Architect to deliver well-architected, observable, and cost-optimised infrastructure solutions.
• Collaborate across the business – from Platform Engineering and Product, to Software Engineering, Security, and Governance – to enable cross-functional success.
• Implement and maintain controls aligned to compliance frameworks like PCI-DSS and ISO27001.
• Build and manage tooling across CI/CD, observability, documentation, and cloud cost monitoring.
• Drive innovation by enabling teams with the right tools, autonomy, and environment to experiment, iterate, and deliver value.
• Manage team capacity, budgets, and ongoing capability growth in line with emerging technologies and business needs.

What You’ll Need to Succeed

• Grade 12 or equivalent (essential)
• Related tertiary qualification (desirable)
• 7+ years in DevOps, Cloud Infrastructure, or Systems Engineering
• 3+ years in a leadership or technical management role
• Proven experience designing and operating production-grade AWS environments
• Expertise in Terraform, Kubernetes, Linux systems, CI/CD, and incident management
• Experience in high-growth sectors like Fintech, Retail, or Technology
• Familiarity with cloud cost optimisation, security, and governance best practices
• Experience with regulatory frameworks like PCI-DSS and ISO27001
• A working knowledge of agile practices and a strong DevOps mindset

What Sets You Apart

• You empower engineers, celebrate delivery, and lead with empathy
• You bring calm, clarity, and focus during complex situations
• You love turning complex challenges into elegant, automated solutions
• You value collaboration and communicate clearly across tech and business lines
• You’re passionate about infrastructure that’s secure, observable, and scalable
• You care about creating long-term value, not just short-term fixes