Vacant Jobs at Tracker Connect (Pty) Ltd

Job description

• Develop, maintain and upgrade specific installation related training material as and when required.
• Develop and introduce installation Theory and Practical, material for training purposes.
• Plan and perform Installation Theory sessions for all Tracker employed Technicians.
• Facilitate Technical Training (Theory & Practical).
• Plan and perform installation Theory and Practical sessions for all Fitment Centre/Reseller Installation Technicians effecting installations on behalf of Tracker Connect.
• Plan and perform Installation Theory sessions for all Tracker employed Quality Assurer
• Facilitate Technical Training (Theory & Practical).
• Refresher Training for all Tracker, Fitment Centre and Reseller Technicians
• Assess Technical Training (Theory & Practical).
• Perform regular assessments on all installation technicians and identify suitable solutions for any problem areas.
• Identify training needs and develop suitable training programs on a regular basis.
• Responsible for managing of technical trial projects in line with client or OEM approval to improve product match and support.
• Identify client’s requirements.
• Training and Quality assurance.
• Evaluate results and document recommendations.
• Render technical advice to Managers, Technicians and Quality Supervisors
• Facilitate the Technical Internship programme.
• Share monthly and quarterly reports to all stakeholders on the performance of the technicians and measurement of training conducted post training and share the OJT reports with key stakeholders.
• Identifies the key performance indicators for the team to ensure effective development, co-ordination and presentation of the training programs.
• Works together with the E learning specialist on assessments.
• Implements the Tech Mobile App and monitors training content with e Learning specialist.
• Serve as a conduit between the L&D department and Compliance and promote agendas and providing the required statistical information to ensure continual improvement, to work with the QA officer to help tailor the department needs to best practice standards, including Quality Champion Forums.
• Establishes training standards and provides quality assurance for training activities in the L&D department.
• Ensure that all learning and skills development programs are built with a consistent and organized methodology to include the needs assessment, ROI, expectations, success evaluation and quality control. 

Minimum requirements

• Diploma/ Degree in Technical Training or equivalent qualification in ODETD Practices
• Minimum 3 years’ experience in training
• Accredited Assessor (advantageous if constituent Assessor)
• Accredited Moderator (advantageous if constituent Moderator)
• Proficient in Microsoft Office suite
• Excellent Tracker system & Product Knowledge
• Positive attitude
• Display Tracker business values.
• Maintain industry knowledge and best practice within education and development.
• Excellent interpersonal skills. Ability to interact with all departments at all levels
• Ability to work independently, under pressure and must take responsibility.
• Ability to motivate the team.
• Excellent people skills
• Planning and organizing
• Excellent business writing skills

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Job description

L&D Strategy and Leadership

• Lead the development, and implementation of an L&D strategy that aligns with business objectives, fosters continuous improvement, and integrates talent development priorities into Tracker’s broader strategic goals.
• Drive the development of the Tracker Learning Academy to create a structured pipeline for leadership and talent development, ensuring future leaders are identified, nurtured, and learning is integrated into career progression and daily operations.
• Oversee the development and implementation of digital learning initiatives to provide scalable, flexible, and accessible learning opportunities for employees at all levels.
• Identify, assess, and address the training and skills development needs of the organisation, with a focus on leadership development to support succession planning and talent retention.
• Serve as a member of the OPCO, sharing oversight on operational activities, contributing to tactical planning, ensuring L&D strategies align with business goals, integrate into broader operations, and support business performance and organisational transformation through talent development priorities.
• Manage and develop a team of Learning Specialists, ensuring they are equipped with the skills and resources to effectively support the L&D strategy and contribute to business impact.

Cultural Transformation and Change

• Drive cultural transformation and change initiatives through L&D programs, ensuring alignment with organisational goals and supporting committees such as the Transformation Committee and EETSCom.
• Champion a culture of continuous learning and innovation, ensuring employees have the tools and resources to stay ahead of industry trends and evolving business needs. Introduce various learning initiatives to improve employee effectiveness.

Training Administration

• Manage the training and development budget, developing an annual forecast based on talent development requirements and tracking expenditures to ensure efficiency.
• Compile training and development progress reports, providing regular updates on training effectiveness, and impact on business outcomes.
• Establish and maintain a trainee database for the company, ensuring accurate records of training participation and progress.
• Work with the Skills Development Facilitator to manage learnerships and graduate programs, ensuring these initiatives are aligned with business needs and objectives.

Performance Measurement and ROI

• Regularly measure the effectiveness of L&D initiatives, analysing ROI and aligning training outcomes with business performance metrics to demonstrate tangible results and impact.
• Add value to the organisation and contribute to improving profit margins through training return on investment (ROI), establishing a more systematic approach to talent development, and ensuring that training initiatives are directly aligned with business needs and performance.

Compliance and Regulatory Requirements

• Ensure sustainable relationships with relevant SETAs, including partnerships on special Skills Development Programmes and updated QMS. Ensure Skills Development/SETA compliance through Workplace Skills Plans (WSP).
• Responsible for complying with applicable legislation, policies, standards, and laid-down procedures (statutory and regulatory requirements). This includes developing, implementing, and monitoring the WSP in line with legislative requirements.
• Manage the Socio-Economic Development (SED) pillar in partnership with the SED Facilitator to ensure alignment with broader community engagement goals, support talent development across sectors, and contribute to fulfilling corporate social responsibility (CSR) commitments.

 Collaboration and Stakeholder Management

• Develop and maintain strong relationships with key internal stakeholders, including senior leadership, department heads, and HR teams, to ensure L&D initiatives align with business objectives and support talent development needs.
• Maintain advisory/consultative relationships with subject matter experts and department heads to ensure that L&D programs remain relevant, effective, and aligned with business goals.
• Build and sustain partnerships with external stakeholders such as SETAs, industry associations, training providers, and educational institutions to enhance learning opportunities, stay current with industry trends, and ensure compliance with Skills Development and other regulatory requirements.

Minimum requirements

• An honors degree or equivalent qualification in HR Management or similar,
• A post-graduate qualification such as  MBA, SMP or MAP or at least  3-5 years in HRD  at a senior level preferred 
• 5-8 years Previous Training and Development management experience and exposure at EXCO level
• ETDP  (with at least a facilitator and assessors qualification;)and or SDF background
• A good balance of strategy and hands on experience in all people development aspects
• Ability to effectively communicate at all levels 
• Previous experience working with SETA's 
• Outstanding needs analysis, positioning, Training and Development justification  skills
• Superior presentation and excellent oral and written communication skills
• Prior experience with e-learning systems
• Ability to successfully lead and motivate a team 
• Excellent understanding of learning and development systems/programmes
• Ability to work under pressure
• Good problem solving and decision making skills
• Professional and positive attitude at all times and to lead by example