Vacant Jobs at Tracker Connect (Pty) Ltd

Introduction

• Tracker requires a Business Sales Consultant in George that will report to the Business Sales Manager. The position will suit a self-starter with an outgoing personality and mature attitude who can communicate confidently at all levels. The ideal candidate must currently be active in the corporate industry. We offer industry leading company benefits, a competitive basic salary, and large commission earning potential.

Job description

• Solutions Selling - Identify opportunities and generate sales in the corporate sector (SMME and Large commercial customers)
• Strong cold-calling capabilities and perseverance to continuously fill a pipeline
• Maximise sales opportunities:
• Achieve monthly, quarterly, and annual installation and revenue targets
• New Business focussed, identify and prospect new customers and markets
• Work with other sales channels within Tracker (dealer, broker and fitment centre) to maximise sales opportunities
• Maintain, manage and grow penetration into an existing customer database
• Provide excellent service and support to both existing and prospective customers
• Manage and action leads received from internal and external partners within timeframes determined by management
• Maintain Industry, Product, and Technical knowledge as determined by management which is measured through regular assessments
• Presentations to all levels including senior/executive management
• Accomplish expected activity levels determined by management
• All administrative functions required of the role, including preparation and submission of quotations and reporting to management

Minimum requirements

• At least 5 years sales experience in Corporate/Business/Automotive markets
• Completion of recognized formal sales training courses or relevant experience
• Computer literate: MS-Office suite
• Excellent presentation and negotiation skills
• Excellent communication, organizational and time management skills
• Customer and service orientated
• Proven track record of sales target achievement
• Self-motivated, solution driven and passionate about sales
• Valid Driver’s License

Deadline:27th January,2026

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Introduction

• Tracker is seeking a dynamic and customer-focused Solution Specialist to support various departments across the organization. This role involves both pre- and post-sales engagement, working closely with the sales team to ensure solutions are accurately scoped, effectively communicated, and successfully implemented according to customer-specific needs. The individual will be responsible in consulting with clients throughout the solution lifecycle—from initial scoping and implementation to ongoing optimization. The Solution Specialist will collaborate with Account Managers to conduct monthly client reviews, identify opportunities for improvement, and ensure alignment with Tracker’s strategic solution priorities. Additionally, the role includes facilitating training sessions on both existing and newly launched product solutions, ensuring clients and internal teams are equipped to maximize value from Tracker’s offerings.

Job description
Delivery:         

• Provide Pre and Post Sales support to internal sales, partners and customers.
• Understanding of policy, planning and strategy of customers in the various channels is required
• Assist in gathering high-level requirements and translate them into functional requirements together with the sales teams for current and new prospective customers
• Assist in preparing the necessary documentation to move project from inception through to implementation with all customer rollouts.
• Use customer requirements to influence design and manage project scope, acceptance, installation and deployment of the product solutions.
• Develop and manage a project plan, identify key internal and/or external resources required to make the product roll out project successful and prepare detailed status reports.
• Coordinate and facilitate meetings and work session activities to identify product roll out project goals, schedule, impacted processes and procedures to foster cooperation and collaboration from the various teams to ensure proper installation and use of the Tracker products.
• Act as liaison among business and technical stakeholders to elicit, anticipate, translate, analyse, communicate and validate requirements for solution initiatives once new customers get onboarded.
• Facilitate change management of requirements, determine schedule impacts, and manage a project log of risks, issues and decisions together with the customers and account managers in successfully implementing and embedding the Tracker product solutions in the various channels
• Manage timelines and ensure adherence to the agreed project plan, project milestones and delivery of the product roll out project according to requirements.
• Work as part of a cross-functional team with the business internal teams, possible external contractors as well as customer teams to ensure successful delivery of product roll out project.
• Review customer KPI’s monthly and develop plans for improvement where necessary together with the account managers for their customers.
• Provide product solution training to both internal and external parties
• Compile Product Solution training material and other collateral for internal and external use.
• Perform other duties, special projects and overall support as assigned by the Product Manager.

Processes and Standards:              

• Administrative tasks of all deliverables
• Quality assurance of deliverables produced
• Researching business opportunities and market trends
• Ensure that the best practice, processes and standards are followed (ISO 9001)
• Resolve all customer queries efficiently, and within agreed timelines.

Training:         

• Training to internal and external parties
• Personal training and development that is aligned to the job profile

Behavioral Competencies: 

• Excellent interpersonal and communication skills (at all levels) with the desire to further develop skills to influence, challenge and negotiate within groups / teams.
• Highly articulate with the ability to translate and explain complex ideas and concepts to a variety of audiences.
• Excellent analytical skills with an ability to translate complex data and document concisely.
• Strong relationship building skills with focus on the customer.
• Strong verbal and written communication skills
• Strong facilitation, interview and negotiation skills
• Holistic approach: ability to manage the detail, balanced with a strategic view
• Strong stakeholder management skills
• Ability to work simultaneously on several different initiatives displaying excellent time management and organisational skills
• Displays a desire to improve and progress knowledge and experience, readily accepting guidance and feedback on performance.
• Analytical thinking
• Demonstrate business acumen
• Teamwork - Support and play an active part in open discussions to further develop ideas and gain greater understanding of issues and dependencies.

Minimum requirements

• Certificate in Business Administration, Project Management or Relevant Work Experience
• Previous Project Management / Support / Training experience would be advantageous
• Training on related areas and skills would be advantageous

Deadline:30th January,2026

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Introduction

• Tracker requires the services of an Investigations Officer is responsible for driving the vehicle recovery rate by conducting thorough investigations into theft incidents, dismantling criminal syndicates, and ensuring justice through collaboration with law enforcement and security networks. The role also provides internal support to HR by investigating applicant screening, red flags as well as any potential criminal activity situations

Job description

• Lead comprehensive investigations into stolen vehicles utilising advanced tracking systems and forensic methodologies .
• Analyse relevant telematics data, behavioural patterns, and insights reports to identify theft trends, modus operandi, and syndicate structures.
• Compile and present detailed case files and evidentiary documentation to support law enforcement operations and successful prosecutions.
• Profile and map criminal syndicates involved in vehicle theft, leveraging insights to disrupt organized crime networks where possible.
• Develop actionable insights frameworks that enable law enforcement agencies to execute arrests and dismantle syndicates effectively.
• Monitor emerging threats and evolving criminal tactics, providing strategic recommendations for proactive risk mitigation.
• Deliver expert insights on criminal records, fraud indicators, and insider risk factors, ensuring robust organizational safeguards.
• Support HR in candidate vetting processes, assessing flagged applicants and advising on potential criminal, security or integrity concerns.
• Recommend and implement mitigation strategies for high-risk hires, aligning with compliance and ethical standards.
• Conduct relevant internal investigations into suspected criminal activities, ensuring adherence to legal and ethical protocols throughout.
• Act as the primary liaison with law enforcement and security stakeholders, fostering collaborative partnerships and leveraging industry expertise to enhance recovery outcomes.
• Maintain comprehensive and accurate investigation records, ensuring integrity of recovery statistics and data for audit and reporting purposes.
• Ensure full compliance with legal, regulatory, and ethical standards throughout all investigative processes and evidence handling.
• Prepare and deliver monthly insights reports detailing recovery performance, syndicate activity, and emerging risk trends to inform strategic decision-making.
• Provide clear, concise, and actionable reports to senior leadership, actively representing Investigations within Critical Services in key meetings and facilitating seamless information flow across the organization.
• Drive continuous improvement initiatives by conducting professional risk assessments, investigation triage, and delivering recommendations that enable proactive corrective measures.
• Champion a customer-centric approach by establishing service standards that prioritize responsiveness and deliver exceptional satisfaction within the department.
• Lead data-driven performance enhancement by fostering a team culture that leverages analytics and statistical insights to optimize processes and operational effectiveness.
• Strengthen stakeholder engagement through regular management reporting focused on actionable business insights and proactively share insights with cross-functional teams to support Tracker’s strategic objectives.
• Prepare and present improvement reports to leadership, highlighting progress, challenges, and strategic recommendations.

Minimum requirements

• Essential: Minimum of 5 years relevant experience within the Policing, Law Enforcement or Insurance Investigations environment is required.
• Essential: Minimum of 5 years proven track record and experience with vehicle identification.
• Essential: Proven track record of operating effectively in high-risk environments, maintaining situational awareness and applying advanced security measures to mitigate exposure to danger.
• Extensive experience with a keen understanding of vehicle crime and other crime trends is required.
• Computer literacy (MS Office and relevant system exposure) is required.

Deadline:28th January,2026

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Introduction

• TRACKER requires the services of a Representative: Customer Services for the Free state region. The successful candidate will be responsible for all related sales support duties for the Bloemfontein Sales Support Department.

Job description

• Process sales contracts received from clients, sales consultants and business partners
• Scheduling of fitments for Tracker, Fitment Centres and Inhouse technicians
• Scheduling of Business Service Requests as and when required
• Moving of technicians scheduled jobs as required
• Tech Support
• Maintaining efficiencies of technicians scheduled jobs
• Follow up on loading of contracts sent in by Brokers, Dealers, Fitment Centres and Sales Consultants
• Provide stats to Sales consultants, Fitment Centres, Brokers and Dealers
• Attend to all queries received from Clients, Fitment centres, Dealers, Brokers and sales consultants by investigating and
• submitting the query to the relevant department and following up until query is resolved.
• Ensure that the Lead Sources and Pricing Sources are captured correctly
• Providing insurance certificates
• Assist and attend to incoming calls
• Liaise with Brokers, Dealers, Fitment centres, Corporates, Sales, staff at head office
• Provide service to both existing and prospective clients
• Ensuring both the company and the customers’ best interest is kept at heart

Minimum requirements

• Matric with at 2 years’ experience in an administrative role
• Previous experience is the logistics or tracking industries would be advantageous
• Proficiency in MS Office & Outlook

Deadline:26th January,2026

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Introduction

• TRACKER requires the services of a Caredesk Supervisor to ensure that Customer Experience Centre standards are maintained in a highly pressurised environment. This position is based in Tracker’s Head Office in Johannesburg. The candidate is responsible for ensuring that employees within the organization adhere to quality standards and procedures. Whilst this position requires the candidates to support the CareDesk agents, their primary role involves monitoring and evaluating the performance of individuals or teams to identify areas for improvement and ensure consistency in delivering high-quality customer experience. Attention to detail and meticulousness is an inherent requirement of the job. The candidates must be Customer centric and be able to work independently. The Supervisor will work closely with frontline employees, providing feedback, coaching, and training to help them meet quality expectations. The candidate will have to have the ability to develop protocols, conduct quality audits, analyse data to identify trends or issues, and collaborate with other departments .

Job description

• Ensure that electronic requests and walk in clients received are handled efficiently and service level agreements and standards are maintained.
• Effectively managing Social Media Platforms and complaints received via these Channels as well as Mailboxes (Info@tracker/Customer Care)
• Ensure that telephonic requests received within the CareDesk Division are handled efficiently and that company requirements of AB rate & Service Levels are maintained.
• Be flexible in approach to role and task completion and when applicable ‘step in’ or ‘step up’ to other roles/positions that may need support.
• Management of all Reception/Switchboard related duties & functions according to SLA's and Operating Procedures
• Effectively managing all credits processed by the teams, Approval requests and different Mailboxes
• Manage all pending requests to ensure pending are finalised.
• Ensure that cross-skilling of all agents remain a high focus task.
• Taking ownership of escalated queries and ensuring query resolution through liaising with all necessary parties and providing timeous feedback to customers.
• Daily management of survey escalations according to communicated procedures.
• Managing of resources in own team to provide assistance to other team when required.
• Ensure meeting of team targets / deadlines as per Key Performance Agreement and managing of non-adherence according to set guidelines.
• Maintaining records of attendance, management of leave and time keeping as well as managing of misconduct accordingly.
• Upkeep of administrative staff files including all policies and procedures.
• Collation and analysis of statistics on a daily / weekly and monthly basis.
• Collation and discussion of KPAs monthly and implementation of Performance Evaluation/ PDP’s where applicable.
• Daily spot checks to be done on agent performance through call listening and “on the job” coaching. Non-performance to be addressed immediately.
• Ensuring staff are continuously updated with current and new products, procedures and processes through meetings, training sessions and up to date SOPs.
• Daily monitoring and follow up / coaching on individual QA scores, targets, survey transfers, telephone states when the desired outcomes are not achieved.
• Continuous implementation of staff motivation through creative and innovative ideas.
• Be able to interact and build relationships with all Internal Departments and Management.
• Provide daily performance reports to the manager including any concerns noted and action taken. 
• Assist with any other tasks or duties assigned by the Manager as the need arise to ensure exceptional and efficient service to internal and external customers.

Minimum requirements

•  Matric
•  Minimum of 2 years Call Centre Supervisory experience
•  3-4 years working experience in a Contact Centre
•  Experience dealing with complex and social media complaints and queries.
•  Excellent understanding of telephony monitoring systems and interpretation of reports
•  Advance knowledge on the following systems required:
•  CDS, CRM, Skytrax
•  Financial (Willow),
•  Technical knowledge (Skytrax reports, Master, TEMS, TX, Helpdesk, Access forms)
•  Aspect & Webrecall·
•  A passion for customer service and a professional attitude at all times.
•  Excellent product and systems knowledge.
•  Advanced MS Office proficiency.
•  Excellent interpersonal skill
•  Work accurately with high level of attention to detail.
•  Ability to work under pressure

Deadline:30th January,2026

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Introduction

• Tracker has been South Africa’s leading vehicle tracking company since the 1990s. Tracker requires the services of sales agents in the Acquisitions Call Centre situated at the head office based in Johannesburg.

Job description

• The Acquisitions agent is responsible for sales and lead conversion targets
• Marketing of Tracker to both existing and new customers
• Follow up on outstanding leads and/or queries
• Handle inbound and make outbound calls according to campaigns
• Demonstrate excellent knowledge of product, service offerings and systems
• Negotiate and make relevant product and service adjustments in line with customer needs, product pricing and Trackers sales strategy
• Dealing with customer queries and complaints in a competent, efficient and professional manner, in accordance with Trackers’ quality standards and values
• Selling value-added services
• Up-selling of Tracker products
• Obtaining referrals from new Tracker customers
• Provide constant feedback to intermediaries, management and other departments regarding status of leads
• Ensure quality benchmarks are achieved
• Manage time and workloads to ensure that deadlines and targets are met
• Align own behaviour with Trackers culture and values
• Ensure achievement of own performance requirements
• Establishing, building and maintaining relationships with our various partners
• Contract administration, feedback and daily statistical reporting.
• Scheduling fitments of Tracker units
• Rescheduling appointments
• Checking/Maintaining high Quality of schedules
• Management of potential cancellations

Competencies Required:

• Selling skills (objection handling & negotiation)
• Customer centric
• Attention to detail
• Deadline and results driven
• Initiative
• Teamwork
• Judgment/Problem solving
• Tolerance for stress
• Interpersonal and communication skills
• Influencing

Minimum requirements

• Matric
• Minimum 1-2 years previous call centre experience in a sales environment is essential
• RE 5, 120 FAIS credits advantageous
• MS Office knowledge (Basic or Intermediate Excel) 

Deadline:31st January,2026

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Introduction

• Tracker requires the Services of a Premium Support Co-ordinator in the Customer Experience Care Desk department based at our Head Office in Johannesburg. The candidate is responsible to deliver dedicated, end-to end support 24/7/365 days to Tracker Platinum-Gold and VIP customers, as well as internal stakeholders, ensuring exceptional service quality, timely technical issue resolution, and proactive customer engagement in accordance with SLA commitments. To provide a diverse range of support services involving contracting, scheduling and overall support (technical and product) to premium Tracker customers

Job description
Client and Service Request Handling

• Efficiently handle telephonic, electronic, and walk-in customer inquiries in compliance with established Service Level Agreements (SLAs), policies and procedures.
• Open, allocate, and monitor service requests (SRs) to ensure timely resolution and customer satisfaction.
• Accurately load contracts, schedule services, and process contract amendments as requested by customers, including re-contracting and upselling opportunities.
• Prepare and deliver daily operational reports and comprehensive shift handovers to supervisors and relevant stakeholders.
• Address internal and external queries and complaints promptly and professionally, ensuring effective problem resolution.
• Track and follow up on returned service requests to guarantee closure and maintain service quality standards.

VIP and Platinum Gold Customer Support

• Attend to health-related cases for ring-fenced customers, such as issues with faulty stacks, ensuring prompt and effective resolution.
• Communicate updates and relevant information clearly and professionally to Tracker Platinum and VIP customers to maintain high service standards.
• Assist the NECC team in managing stolen and hijacked vehicle cases in strict accordance with Service Level Agreements (SLAs).
• Maintain regular and effective communication with internal stakeholders to ensure alignment and smooth operational processes

Technical and Product Support

• Investigate faulty units thoroughly and escalate issues to the appropriate teams when necessary to ensure timely resolution.
• Perform post-installation testing and comprehensive health checks to confirm optimal functionality of installed units.
• Update odometer readings and reset units accurately for Tracker customers in accordance with company standards.
• Assist customers with resetting web logins and resolving password-related issues promptly and professionally.
• Provide support for queries related to relevant customer platforms such as MyTracker Web, Nexus, Empower, Fleet Logic, Eagle, and the Tracker Mobile App, ensuring clear guidance and effective problem-solving.
• Respond to and assist with Tracker Care Guard-related queries, delivering accurate information and maintaining high service quality.

Data and System Management

• Investigate faulty units thoroughly and escalate unresolved issues to the appropriate teams to ensure timely resolution.
• Perform post-installation testing and conduct comprehensive health checks to confirm optimal functionality of installed units.
• Update odometer readings and reset units accurately for Tracker customers in accordance with company standards.
• Assist customers with resetting web logins and resolving password-related issues promptly and professionally.
• Provide expert support for queries related to relevant customer platforms such as MyTracker Web, Nexus, Empower, Fleet Logic, Eagle, and the Tracker Mobile App, ensuring clear guidance and effective problem-solving.
• Respond to and assist with Tracker Care Guard-related queries, delivering accurate information and maintaining high service quality.

Continuous Improvement & Reporting

• Identify concerns or trends; investigate and propose solutions proactively.
• Gather root cause analysis of complaints and provide recommendations for management review and further action.
• Compile and distribute daily, weekly, and monthly operational reports to provide visibility on service request volumes, resolution times, and SLA compliance.
• Assist with monitoring and tracking key performance indicators (KPIs) and escalate any deviations from targets to management for corrective action.
• Maintain accurate records of customer interactions, service requests, and contract amendments for audit and reporting purposes.
• Prepare shift handover reports summarizing outstanding tasks, escalations, and critical updates to ensure seamless continuity of operations.
• Assist with generating trend analysis reports to identify recurring issues and recommend process improvements.
• Validate data accuracy in reports before submission to stakeholders to ensure reliability and consistency.
• Assist with any other tasks or special projects assigned by the Supervisor/Manager.

Minimum requirements

• Essential: Matric certificate. NQF 4
• Desirable: Higher Certificate in Contact Centre Management; Customer Experience Management or a related field. NQF 5.
• Essential: Minimum of 5 years general working experience in a Contact Centre role.
• Essential: Minimum of 1 year experience in handling escalations and complaints within a contact centre environment.
• Essential: Minimum of 6 Months experience working with a relevant financial system such as Willow.
• Essential: Demonstrated working knowledge of basic business acumen and accounting / financial principles.
• Essential: Experience dealing with VIP clients.
• Desirable: Experience in a technical contact centre environment is advantageous.
• Desirable: Experience handling director-level or escalated complaints is advantageous.
• Desirable: Demonstrated working knowledge and exposure to the following systems – CRM, Willow, CDS, Fleet Logic, Aspect, HD.

Behavioural Competencies:

• Customer Support Delivery
• VIP & Platinum Client Management
• Service Request Management
• Technical Troubleshooting
• System & Data Accuracy
• Reporting & Communication
• Complaint Resolution & Root Cause Analysis
• Ability to work under pressure
• Ability to work independently
• Logical reasoning
• Attention to detail
• Outstanding analytical skills
• Diplomacy and tact
• Assertiveness
• Initiative
• Teamwork orientation
• Good problem-solving skills
• Results driven

Deadline:28th January,2026