Vacant Jobs at TransUnion

Role Overview And Core Responsibilities

• The Team Lead plays a pivotal role in supporting the team and the UK Consumer base, combining strategic oversight with hands-on expertise to ensure that we are providing an effortless, high quality and timely service to the consumers.
• Your duties will include managing and guiding a team of agents, implementing strategies to improve productivity and performance, and setting and achieving performance goals.
• The ideal candidate is a leader who can effectively manage teams remotely, has a strong understanding of customer service best practices, and has excellent interpersonal and communication skills.
• This role requires a nuanced understanding of both the big-picture goals of the organization and the day-to-day challenges faced by the team.

Responsibilities:

• Team Management: Oversee daily operations, allocate tasks efficiently, and ensure deadlines are met while maintaining adherence to quality standards. 
• Mentorship and Coaching: Provide guidance, feedback, and professional development opportunities to team members, including junior leaders. 
• Strategic Planning: Develop and implement plans to achieve team objectives, set clear goals, and monitor performance metrics to identify areas for improvement.
• Operational Oversight: Coordinate workflows, implement process improvements, and enforce operational policies and procedures. 
• Conflict Resolution: Address escalated issues, mediate disputes, and foster a positive, collaborative team environment.
• Stakeholder Communication: Act as a liaison between the team and higher management, ensuring alignment with organizational goals and facilitating cross-functional collaboration.
• Performance Evaluation: Conduct regular team meetings, performance reviews, and provide actionable feedback to enhance productivity and engagement. 
• Team Building: Organize activities to enhance cohesion and morale, ensuring a collaborative team dynamic. 
• Career Development: Senior Team Leaders often mentor junior leaders and contribute to succession planning within the organization.
• Relationship Management: Building relationships within the greater Credit teams, Front Office, Legal, and other teams.
• Escalation and complaint Management: Manages Customer & Consumer expectations & escalations with confidence, ensuring that requirements are understood and delivered within agreed timescales.
• Recruiting New hires - Recruit, train, and provide continuous coaching for contact center staff.
• Quality Assurance - Work with the Global QA department to ensure consistent and high-quality consumer experience and outcomes.
• Reporting and Analytics - Prepare reports and analyze contact center data to identify trends, improve processes, ensure resources are properly allocated to maximize efficiency and customer satisfaction
• Compliance & Regulatory Requirements- Ensure compliance with company/country policies and procedures, as well as legal regulatory requirements.

Required Knowledge And Experiences

Essential:

• 3-5 years’ experience in managing a team remotely.
• 5-8 years’ experience of working in a management/supervisory position in a services call center.
• 4-5 years solid background in managing back-office functions.
• Excellent leadership and time management skills.
• Excellent written and verbal communication skills.
• Strong planning and organization skills.
• Strong problem solving and decision-making skills.
• Working knowledge of customer service software and CRM tools.
• Excellent excel and presentation skills.
• 3-4 years’ experience in creating reports and analyzing data.

End Date: July 7, 2026

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Role Overview And Core Responsibilities

• Our Sr Consultant: Total Rewards will be responsible for implementing and managing compensation structures and employee benefits programs that attract, retain, and motivate talent. This role ensures compliance with local labour laws and internal policies and procedures, while aligning total rewards strategies with business objectives.

Benefits Administration

• Oversee administration of employee benefits including medical aid, retirement plans, life and disability insurance, and wellness programs.
• Evaluate and recommend enhancements to benefits offerings based on employee needs and market trends.
• Manage relationships with third-party benefits providers and brokers.
• Ensure timely enrollment, claims processing, and communication of benefits information.
• Manage various grading systems to support organizational structure and pay equity.

Rewards Planning & Management

• Partner with CoE to maintain competitive salary structures and incentive programs applicable to eight (8) African Countries and more.
• Apply regional insight of African markets to inform compensation strategies across the continent.
• Support annual merit review cycles, including salary increases and bonus allocations.
• Advise leadership on compensation processes for new hires, promotions, and internal transfers.

HR Compliance & Governance

• In addition to the above the HR Consultant will be responsible for ensuring that all applicable HR Policies and Procedures comply with labour laws, tax regulations, and governance standards.
• Ensure regulatory compliance to all relevant legislation, including BBBEE and transformation requirements. Prepare for and support Department of Labour audits.
• Prepare and submit regulatory reports related to benefits and compensation.
• Support audits and ensure accurate documentation and record-keeping.

Analytics & Reporting

• Provide regular reporting on HR metrics, benefits utilization, and cost analysis.
• Develop dashboards and insights to support strategic HR decisions.
• Monitor trends and provide recommendations for continuous improvement.

Employee Communication & Support

• Lead communication campaigns to educate employees on compensation, benefits and policy changes.
• Address employee queries and resolve issues related to pay and benefits.
• Support onboarding and offboarding processes with compensation and benefits components.

Team Lead

• Oversee daily operations by monitoring workflows, assign tasks, and make sure deadlines and quality standards are met.
• Support and develop employees through guidance, training, and feedback to team members. This may include coaching for performance improvement and facilitating professional development.

Required Knowledge And Experiences

• Bachelor’s degree in Human Resources, Finance, or related field
• At least 7+ years of experience in benefits and rewards management
• Strong analytical skills and proficiency in Excel, HRIS systems (e.g., Workday) are essential
• In-depth knowledge of South African labour laws and tax regulations
• Excellent communication, stakeholder management, and problem-solving skills.
• Strong presentation skills, with experience preparing executive-level reports.
• Familiarity with various grading systems and compensation frameworks.
• A team player capable of working within a collaborative and fast paced environment.
• Ability to effectively lead and manage a small team to achieve operational goals.

Key Attributes:

• Detail-oriented and data-driven
• Operational execution capability
• High integrity and confidentiality
• Collaborative and proactive

End Date: July 16, 2026

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Role Overview And Core Responsibilities

• At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation we’re – consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius.
• Come be a part of our team – you’ll work with great people, pioneering products and cutting-edge technology.
• Customer Support Representative to assist our customers with technical problems when using our products and services. Responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software. 1-3 Years experience required.

Required Knowledge And Experiences

• For positions based in South Africa, preference will be given to suitably qualified candidates from designated groups in line with the company's Employment Equity plan and targets.

End Date: July 4, 2026