Vacant Positions at iStore

• As an iStore E-Commerce administrator you need to ensure world class customer service in all eCommerce store fulfilment including deliveries from store as well as assisting online in stores. Focus on timeous processing of Same Day, Chosen Day, and Delivery Now (1 hour deliveries). Collaboration across store, TMS-Picup, Drivers, central eCommerce operations.

Key Responsibilities

E-Commerce Order Fulfilment (Delivery from Store)

• Retrieve new delivery orders from the eCommerce system immediately upon notification
• Pick, pack, and prepare customer orders in line with defined packaging and quality standards
• Book courier collections and ensure parcels are ready within daily cut-off times
• Proactively follow up with couriers to ensure successful dispatch and delivery
• Identify and communicate any potential delays or delivery risks to customers and Head Office Operations
• Manage customer returns, complaints, and operational emergencies related to store delivery and Click & Collect
• Log and escalate fulfilment delays or issues promptly to Head Office Operations

Click & Collect Order Support

• Support store administration with Click & Collect order processing
• Monitor and manage orders via the Click & Collect dashboard
• Ensure orders are correctly scanned out to maintain accurate stock balances
• Prepare and queue orders in advance to ensure rapid release when customers arrive in store

Operations Coordination & Issue Escalation

• Monitor daily fulfilment progress to prevent SLA breaches
• Act as the first point of contact for courier pickups and store-related fulfilment queries
• Proactively identify and escalate operational risks, exceptions, and stock issues
• Maintain accurate handover logs and fulfilment documentation
• Provide regular updates to Head Office Operations until issues are resolved

Store Operational Support & Fulfilment Supplies

• Track and manage fulfilment supplies including packaging, labels, bags, and stationery
• Submit replenishment requests proactively based on usage trends
• Maintain cleanliness, organisation, and readiness of the fulfilment and packing area
• Support broader store operational tasks during quieter fulfilment periods

Required Qualifications

• Completed Matric
• Tertiary qualification advantageous but not essential

Experience Required

• Experience in iStore or a comparable consumer goods retail environment
• Exposure to in-store operations and order fulfilment
• eCommerce or logistics experience advantageous

Key Competencies & Attributes

• Customer Service Orientation
• Passionate about delivering a world-class customer experience
• Situational Awareness
• Able to assess situations quickly and take appropriate, timely action
• Conflict & Issue Management
• Handles complexity, pressure, and customer concerns calmly and effectively
• Attention to Detail
• High standards of accuracy in order handling and documentation
• Learning & Development Mindset
• Open to feedback and proactively seeks opportunities to learn and improve
   

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• The iStore Technical Support Technicians are a combination of technically strong individuals with great people skills. 
• Your role would be to provide technical support to the iStore customers, through trouble shooting, resolving technical issues and software support.  You will also provide training and assistance to iStore customers when required as well as exceptional and professional quality support service.

You need to have:

• Completed Matric and IT qualification (minimum A+/N+)
• Experience in Helpdesk/1st Line Support

The right person for this role is someone with

• Tenacity, that demonstrating enthusiasm and urgency, as well as striving for excellence, when it comes to achieving results and dealing with challenges
• Conflict Management, Managing complexity, disagreement, and conflict effectively and smoothly
• Situational Awareness, Understanding the situation, demonstrating the right attitude, and taking timely action
• Learning and Development, Open, motivated, and proactively seek learning and development opportunities

go to method of application »

• The iStore Technical Support Technicians are a combination of technically strong individuals with great people skills. 
• Your role would be to provide technical support to the iStore customers, through trouble shooting, resolving technical issues and software support.  You will also provide training and assistance to iStore customers when required as well as exceptional and professional quality support service.

You need to have:

• Completed Matric and IT qualification (minimum A+/N+)
• Experience in Helpdesk/1st Line Support

The right person for this role is someone with

• Tenacity, that demonstrating enthusiasm and urgency, as well as striving for excellence, when it comes to achieving results and dealing with challenges
• Conflict Management, Managing complexity, disagreement, and conflict effectively and smoothly
• Situational Awareness, Understanding the situation, demonstrating the right attitude, and taking timely action
• Learning and Development, Open, motivated, and proactively seek learning and development opportunities
   

go to method of application »

• We are looking for tech savvy, retail inclined individuals with great communication skills to join our team. 
• Our iStore Sales Consultant is responsible to maximise the sales opportunity in the iStore. 
• You will be ensuring that all customers receive hands-on experience with the latest Apple technology & services. You will proactively approach and engage with customers to understand their needs, present complete solutions and create memorable experiences. 
• We will give you all the knowledge and tools around all our iStore products for you to be successful in the role.  
• If you thrive on teamwork and great customer service. This position might just be for you.

Min Requirements: 

• Completed Matric/National Senior Certificate (Minimum Requirement)
• Some Sales Experience, preferably in retail or alternatively product knowledge would be an advantage?
• Passion and knowledge of for Apple Products