Vacant Positions at Santam Insurance

CAREER OPPORTUNITY

• This career opportunity is available at Santam for a Senior Underwriter in the Echelon High Net Worth department and the successful incumbent will be based in Illovo, Sandton.

WHAT WILL MAKE YOU SUCCESSFUL IN THIS ROLE?

• Underwrites policies according to the underwriting guidelines
• Conduct risk assessments and decide to accept or decline risk
• Rate policies in keeping with underwriting guidelines
• General enquiries such as but not limited to cover, products, processes etc.
• New business, renewals, endorsements and quotes
• Request, obtain and/or provide brokers with all required information and/or documents
• Analyse client's portfolio
• Apply effective renewal terms and corrective action on completed or unprofitable policies
• File all relevant documentation electronically
• Cancellations (Follow retention processes)
• Refunds and Raise invoices
• Adhere to company mandates
• Participate and contribute in ad hoc projects
• Report any suspected fraud , misrepresentation and/or dishonesty
• Keep accurate record of own activities

QUALIFICATIONS AND EXPERIENCE

• Matric (Grade 12)
• FAIS compliant
• NQF Level 4 qualification in Short-Term Insurance
• Regulatory Examination Level 5 (RE5)
• Minimum of 1 year administrative experience
• At least 2 years’ experience in personal lines underwriting

KNOWLEDGE AND SKILLS

• Strong administrative skills
• Attention to detail
• Excellent communication skills

PERSONAL ATTRIBUTES

• Friendly disposition
• Team player

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What will you do?

• Santam Operations, Commercial Contact Centre have career opportunities available for Insurance Consultants (JG10) base in Cape Town, Bellville. The insurance consultant role is focused on providing an end-to-end service and support to intermediaries.

What will make you successful in this role?

This role is focused on, but not limited to.

• Contribution to the net profit and growth targets for business.
• Delivering exceptional service that exceeds customers’ expectations through proactive, innovative, and appropriate solutions.
• Providing telephonic / email support to the intermediary on record, authorised representatives from the brokerage, and broker services.
• Analysing the request from the intermediary and providing a quotation to secure the business (conversion).
• Initiating out dials to intermediaries to discuss quotations and / or convert policies.
• New business issuance.
• Assisting to resolve all insurance queries within required timeframe and compliance      requirements.
• Managing client expectation on expected turnaround times for submitted requests;
• Adhering to underwriting criteria and regional requirements.
• Assist with profiling the client with the best suitable product and underwriting criteria;
• Assisting in implementing solutions for improvement.
• Adhering to workforce management principles to ensure that we optimize productivity.
• Prioritise own workflow and ensure work in completed to the required standards of productivity, quality, and timelines; use performance manage systems to improve personal performance. Ensuring that business targets are met.
• Standing in for consultants should they be absent or on leave during busy periods or absence of key resources, assisting where required. Ensuring that business targets are met.

Qualifications and Experience

• Matric / Grade 12
• 60 FAIS credits - Commercial lines
• Minimum of 3 years’ experience in Short Term Insurance - Commercial Lines
• A relevant insurance related qualification (e.g. NQF level 4) would be advantageous.
• Tertiary qualification would be advantageous  
• Preferable work experience in agriculture would be advantageous

Knowledge and skills

• Excellent verbal and written communication skills to request information and correspond with internal / external stakeholders.
• Excellent interpersonal skills, collaborating with internal / external stakeholders.
• Ensure adherence to quality, compliance, and accreditation standards
• Conduct efficient administration.
• Optimising work processes.

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The role

• Santam Re & International is seeking to hire a Claims Manager with the reinsurance inwards team. This is a permanent opportunity based in Tygervalley, Cape Town.

What will you do?

• As the reinsurance inwards claims manager, you will be responsible for the end-to-end process of claims received from cedents.  You will ensure that claims are handled efficiently, accurately and in compliance with company policies and regulatory requirements.
• This role requires strong analytical skills, managerial experience, attention to detail and the ability to build effective relationships with both internal and external stakeholders.

What will make you successful in this role?

Claims processing and oversight:

• Review, assess, and validate reinsurance claims for accuracy and completeness.
• Conduct thorough investigations into complex or disputed claims, collaborating with internal teams and external parties.
• Interpret and apply reinsurance treaty contract wordings to determine coverage and liability.
• Manage claims from notification to final settlement, ensuring accurate outstanding claims reserving and timely payments.
• Monitor large and complex claims, escalate issues and participate in settlement negotiations as needed.
• Analyse and communicate trends in relation to classes of business in operating territories. This includes claims trend analysis per cedent per underwriting year.
• Implement and improve efficiencies by employing various metrics and indicators (dashboards and other visualization tools, amongst others) to identify patterns in claims frequency, severity, types of loss and potential implications for the business.

Documentation and reporting:

• Maintain accurate and up-to-date claims records.
• Prepare regular and ad hoc reports on claims activity, trends and financial analysis.
• Analyse claims trends to identify emerging risks and areas for process improvement.

Claims framework and compliance:​​​​​​​

• Draft and drive claims settlement philosophy, including mandates and thresholds for claims handling, in alignment with the Claims Committee guidelines.
• Ensure compliance with reinsurance contracts, internal policies, regulatory requirements and industry best practices.
• Drive Group claims policy implementation. Ensuring all claims handling procedures are aligned with internal standard operating procedures (SOPs).
• Maintain a sound system of internal controls supporting the accurate and complete processing of all claims transactions.
• Participate in internal and external audits related to reinsurance claims.

Stakeholder engagement and relationship management:​​​​​​​

• Build and maintain strong relationships with cedents, brokers, internal and external stakeholders.
• Serve as the primary point of contact for claim-related matters, internally and externally.
• Represent the company in claims-related market meetings and industry forums.

Process improvement:​​​​​​​

• Define, implement and drive claims strategy.
• Identify and implement opportunities for efficiency gains and operational improvements in claims handling.
• Regularly review and update SOPs to reflect process improvements and regulatory and policy changes.
• Automate processes within functional area to enhance operational efficiency.
• Build dashboards to support strategic decision making and the evaluation of outstanding claims reserve sufficiency per class of business, per territory, per underwriting year.

Leadership and team development:​​​​​​​

• Lead, mentor and develop a team of claims professionals.
• Promote a culture of high performance, integrity and customer centricity.
• Support recruitment, training and performance management of claims staff.

Qualification and experience

• Ten or more years of experience in reinsurance claims management, with focus on inwards reinsurance.
• Five or more years of experience in managerial position or function.
• Strong analytical and problem-solving skills, with the ability to evaluate complex claims and make sound decisions.
• Proficiency in Microsoft Office suite and claims management software.

Skills

• In-depth knowledge of reinsurance structures, contract wordings and claims processes.
• Strong analytical skills.
• Problem solving skills.
• Conflict management.
• Systems thinking skills.
• Excellent written and verbal communication.
• Meticulous attention to detail and organisational skills.
• Human centred leadership and people management experience.
• Comfortable with claims management systems and data analytics tools.
• Professionalism and integrity in all interactions and decision-making processes.
• Values driven, discretion, and sound judgment.
• Ability to work independently and collaboratively in a fast-paced environment.
• Resilience and commitment to professional development and continuous improvement.