Vacant Roles at Managed People Solutions

Job Description

• Meridian Wine Distribution is seeking a DTC Assistant to join our team, based in Brackenfell, Cape Town. The role supports the DTC Warehouse Logistics Manager and focuses on maintaining high service standards while ensuring excellent customer satisfaction through efficient coordination and communication.

Responsibility includes:

• Ensure proactive communication with customer / client is on-going until query resolution.
• Ensure availability to all customers / clients both telephonically and electronically in accordance with KPI.
• Ensure effective communication is maintained with relevant internal departments or contacts to ensure efficient resolve of issues and queries.
• Ensure all customer queries received via all channels, are addressed effectively and timeously in accordance with KPI
• Obtain and evaluate relevant information from customers regarding queries and assess needs to achieve satisfaction.
• Obtain and evaluate all relevant information for solutions of customer queries, by using correct contact persons or systems.
• Provide solutions that are accurate, valid and complete. Queries are addressed timeously and follow up is done to ensure resolution.
• Ensure accurate records of customer queries are maintained and ticketed correctly to ensure easy accessibility.
• Continuously monitor orders placed for non-integrated clients and ensure continuous communication to notify the client / farm of order processing and fulfilment.
• Continuously monitor orders placed for out-of-stock items and ensure continuous communication to notify the DTC Warehouse Logistics Manager of no-supply.
• Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained.
• Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organisational needs.

Qualifications and Experience:

• Grade 12
• 1-year Customer Service experience
• Interpersonal skills, Communication skills, Customer relationship skills and Customer service orientation
• PC proficient (MS office suite: word, excel, presentation / Google office suit and email).

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Job Description

• Are you ready to kick-start or grow your career in the exciting liquor and retail industry? We are looking for an energetic, reliable, and detail-oriented Merchandiser to join our dynamic team in Ballito, Durban KwaZulu Natal. 
• This is a great opportunity for someone who enjoys working in a fast-paced retail environment, takes pride in creating attractive product displays, and loves being part of a team that brings brands to life in-store.
• As a Merchandiser, you will play an important role in ensuring products are well-stocked, neatly displayed, and visually appealing to customers. If you are proactive, motivated, and passionate about retail, this role will give you valuable hands-on experience in the industry.

Key Responsibilities:

• Determine stock to be merchandised
• Ensure the correct stock is available in-store
• Check product quality, rotation, and pricing
• Set up products according to company standards
• Report customer issues and requests
• Maintain accurate merchandising records
• Monitor and report out-of-stock items to management
• Maintain knowledge of products and promotions
• Execute store calls according to the call cycle
• Advise the RSM on out-of-stock products

Minimum Requirements

• Qualification: Grade 12 (Matric)
• 1-2 year's experience in Merchandising within the FMCG industry
• Valid Driver's License (Code 08 or Code 10) Beneficial