Jobs at Bytes Managed Solutions

Key Result Areas:

• Action and close new calls within customer SLAs and MTTR/MTTC

• Plan and manage daily activities and follow up CL calls.

• Minimise recalls for traditional business and desktop support

• Ensure a first time fix rate.

• Maintain and manage sufficient boot stock.

• Complete and hand back any faulty parts (RAs) or customer RAs within 3 days.

• Verify and sign warehouse reports, reconciling all discrepancies.

• Book parts usage to the correct call and manage assigned calls.

• Complete all administration within specified time frames as per policies.

• Comply with all ISO 9000 procedures.  

Qualifications & Knowledge:

• Matric or other equivalent qualification preferable

• A + and N + Qualification

• 1 - 2 years experience in maintaining equipment in an IT environment

• 1- 2 years desktop/Retail/ATMs experience

Skills:

• Computer literate in relevant operating system

• Mechanical skills

• Electronic skills

• Soldering skills

• Faultfinding techniques

Attitude/Behaviour:

• Communication

• Perseverance

• Attention to detail

• Dedication to Customers

• Flexibility

• Self Development

• Integrity

• Problem Analysis

• Output orientated

Key Result Areas:

• Management of long term and/or short term continuous improvement projects, across various Customers (RSA & Africa)

• Compile and finalise project plans prior to project execution including targets, milestones, costs, resources, start and finish dates, durations and sequences of events

• Ensure that planned activities meet set criteria, giving reasons for non-compliance

• Manage the Project Life Cycle; planning, execution, closure including financial and risk components of projects

• Evaluate and manage scope changes, defining the consequences, determining impact and obtaining approval to continue or abort the project

• Obtain project signoff, ensuring that deliverables have been met, that customers are satisfied and that a post mortem has been conducted

• Maintain Project Systems, resolve system user access queries and capture baseline cost and revenue budgets on Astea Service Alliance.

• Ensure that projects are registered and project numbers are issued

• Facilitate workshops to produce a signed-off scope of work

Qualifications & Knowledge:

• Matric

• Project Management qualification – PMP/ PMBOK/ Prince2 and preferably Agile

• Software development Life Cycle

• General knowledge of specific ICT Services and Solutions

• In-depth knowledge of project management

• Sound knowledge of business principles and procedures

• Knowledge of strategic and operational planning

• Sound knowledge and experience of ITIL principles and ISO 9000 principles

Experience:

• 3 - 5 years’ experience in managing projects

• Project management experience in the IT, Financial, and Retail industry

• PM in Software – and Application development and Systems Integration environment

Skills:

• Financial & Business Acumen
• MS Projects
• Enterprise Project Management
• MS Excel
• Pricing and costing methodologies
• Excellent Written and Verbal Communication
• Ability to lead, influence and motivate others.
• Strong Customer Service Orientation
• Urgency in closing open matters
• Collaboration and teamwork

Attitude/Behaviour:

• Attention to detail and quality
• Written and Verbal Communication
• Perseverance
• Able to work both in a team and independently
• Flexibility
• High Standards of Integrity
• Functional Planning
• Stress Management