Latest Recruitment at Sasol

Job description

PLEASE ONLY APPLY IF YOU HAVE SERVICE DESKTOP SUPPORT EXPERIENCE

Purpose of Job /Role Intent:

The Mozambique and Satellites Workplace specialist is responsible for the orchestration of all workplace services in their regional area.

The role is part of the IM Southern African team reporting into the central IM function delivering services to various satellite offices in Southern Africa.

The person will be required to oversee the daily workplace operations to ensure that any activity relating to the regional workplace services are properly coordinated and executed by the respective outsource vendors as per business expectations.

The incumbent will actively manage the outsourcing relationships in the delivery of all in-scope ICT services within the allocated region/s this includes :

• managing the delivery and provisioning of laptops, desktops and printers,
• managing the walk-in support centre/s,
• co-ordinating and prioritising end user desktop software and hardware support,
• managing the allocated regional store/s
• Establishing and implementing processes to review the performance, capacity and delivery of workplace resources to service the various business units within the region.
• operationally managing relationships between multiple vendors to ensure quality services are delivered to Sasol end users .
• The individual will facilitate the efficient fulfilment of the incident management processes, problem management process , escalation process , customer complaints process ensuring the availability and capacity of workplace services and end user devices regionally.
• The person will be overall responsible for the quality of Workplace services and Customer Satisfaction by ensuring adequate customer care and service levels are met and delivered by both Sasol's Internal and Outsourced service providers.

Minimum qualifications and experience required

• Completed Degree (e.g. BSc IT / Informatics / B Com Informatics).
• ITIL Foundation Certification.
• A minimum of 5 years experience in a Service Desk Support Environment
• IT Service Delivery Management experience with experience in managing outsourced service providers.
• Previous experience as an IT specialist in a RUN environment is recommended.
• Operational, Financial and Project Management experience
• Experience with managing teams and supervision of people
• Managerial experience

Key accountabilities

• Service Operations Oversight and Management
• Responsible for managing the delivery of all in-scope ICT services to the Sasol business units in the allocated region within South Africa , as contracted through internal and external Service Providers
• Assist in the development of workplace strategies, long-term goals , policies and procedure through close collaboration with service providers and Sasol service owners aligned to Sasol’s business needs. Ensure strategies, plans and frameworks are implemented and operations staff are familiar and aligned with these
• Accountable for the end-to-end service performance management of service providers within the region
• Ensure consistent service delivery by Service Providers to all business units across the region
• Ensures that service levels and expectations are defined and communicated to relevant stakeholders.
• Provide relevant reports and metrics on the performance of the service. (Measure , record , analyse and improve )
• Oversees the day-to-day operations and service delivery of the workplace Service Providers, to enable a stable Sasol environment.
• Support the Senior Manager for Service Optimisation in all relevant activities in the geographical area as required.
• Ensures that there is constant alignment with BU/ Functions expectations and Workspace Services .
• Ensure that Sasol continues to receive optimal value for Workplace services. Drive initiatives to improve services while at the same time Minimising and/or reducing cost .
• Manage and Oversee the Walk-in Support Centre and Regional Stores
• Actively Promote and market the services of the WIC to the end users .
• Incident and Problem Management
• Responsible for the effective management of incidents and resolution of problems in close collaboration with the Service Desk and Service Providers
• Where necessary, directly manages major incidents and problems. P1 and P2 incident to be managed in conjunction with Sasol Incident Management
• Acts as the Single Point of Contact (SPOC) for Workplace service to the business in addressing queries ,complaints , escalations ,serious operational delivery issues with Service Providers. Takes responsibility for the timely monitoring and clearance of customer queries., complaints and escalations .
• Defines resolution activities and communicate progress with relevant stakeholders
• Work closely with the Sasol Problem Manager for the effective tracking, analysis and determination of problem and incident root causes and the identification of trends in order to continuously improve services.
• Financial Management
• Assist the department to compile, manage and control spend against annual operational budget
• Assist with the defining the cost allocation model and contribute to recovery model development
• Partake and contribute in compiling and managing a capital budget to drive infrastructure renewal processes
• Service Ownership
• Ensures formal Change control for moving change / releases to the live environment are followed
• Identifies training requirements (internally and externally), taking the necessary action to ensure concerned parties have the necessary skills to support the service
• Implement and utilise a cost model that identifies and shows all costs of ICT services and assets
• Identifies and Implements service improvements.
• Ensures maintenance of service configuration in the Configuration Management Database (CMDB) (Equipment register)
• Conducts service lifecycle improvement activities
• Identifies gaps with regard to service delivery and ensures that steps are taken to address these gaps
• Provides project consultation through the approval of proposals and assistance in service take on
• Facilitate the process to identify and consolidate requirements for potential new services or service improvements as requested by the BU's
• Establish and implement a process to review the performance of services within the region
• Participates as business owners and/or service owner on projects related to relevant services
• Security Management
• Ensures that all security policies are adhered to
• Accountable for early detection and addressing of vulnerabilities
• Ensures that all services reviewed on a regular basis in terms of security risks
• Service Desk
• Ensures that processes are signed off and audited as input to performance reporting and monitoring
• Develops and maintains performance reports and daily monitoring mechanisms
• Ensures that work instructions and Service Level Agreement (SLA) % are adhered to at all times
• Request Management
• Ensures that requests are actively monitored and are fulfilled writhing agreed time as per service levels
• Develops a work instructions / knowledge management repository
• Implement formal procedures to handle all requests in a standardised manner. Ensure that service catalogue is updated with latest procedure
• Service Quality and Risk Management
• Keep aware of changing business needs and ensure that services delivered by internal and external service providers are aligned with business needs
• Assess and manage ICT service risk by identifying risks and adding to IM risk register
• Continuously review Workspace processes to improve on service delivery
• Improve customer satisfaction and end user experience by driving service providers to reduce call resolution times , reduce call response times and ensuring appropriate quality builds/fixes ,
• Identifies training requirements (internally and externally), taking the necessary action to ensure concerned parties have the necessary skills to support the service
• Implement corrective controls and systems to address poor performance.
• Implement preventative controls to minimise incidents (Proactive maintenance )
• Identify areas of possible synergy between workplace services in the various regions.
• Solicit performance feedback from colleagues, reviewers and action areas for development
• Take steps and measures to address or mitigate any risk identified within ones area of responsibility.
• Service Capacity Management
• Draft and manage capacity plans for workplace service in the respective region e.g. number of FSE's, hardware stock on hand etc.
• Manage regional WIC resource capacity optimally to comply with user demand.
• Manage regional FSE resource capacity optimally to comply with user demand.
• Ensure that adequate service support resources are in place according to BU requirements and to meet service levels
• Understand business strategy and how this will influence future demand and supply .
• Perform ICT resource capacity forecasting for Workspace related Services within the region to minimise the risk of disruption
• Ensure that the service is adequately represented within the region i.e. sufficient number of resources per region based on the number of physical locations, number of business units represented, number of users, call volumes etc.
• Identify and monitor capacity metrics
• Implement capacity changes
• Service Audit and Control
• Contributes to self-assessment and assessment reviews where required
• Comply with policies and procedures
• Conducts audits related to hardware, software, operational processes and delivery of the service
• Implements regulatory controls relating to the service

Functional Competencies

• IM Business Interface
• IM Strategy Planning and Performance Management
• IM Business Analysis
• IM Data Analytics
• IM Assurance
• IM Project & Programme Management
• IM Application Development
• IM Infrastructure and Operations Management
• IM Organisational and Relationship Management

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Job description

PLEASE NOTE THAT THIS POSITION REQUIRES SOMEONE WITH 7 YEARS DATABASE ADMINISTRATION EXPERIENCE

Please email your Updated CV to [email protected]

Business Unit: UBE: Supply Chain

Closing Date: 23 June 2017

Purpose of Job:

• The Design and Build Dataspecialist defines the data landscape structures all data for optimal access, performance, security, and integration.
• This role is responsible for building new data sets and data structures as required to support business needs, and for managing the distribution, replication, and archival of data.
• The designer must manage the balance of current and future needs in both design and content.
• This role requires a rare blend of skills normally found in the specialized roles of business analyst, data modeler, data architect, and database analyst.
• The designer also works closely with the BI data architect to ensure compliance with all standards, and to ensure that the project deliverables are consistent with the integrated data model and other information architecture deliverables.
• The specialist is also responsible for the data platform that supports the Data Scientist and Self Service Services.
• The role involves a deep understanding of systems and how they integrate from an infrastructure perspective including network configuration, security and hardware.

Minimum Qualifications and Experience required:

• Completed Bachelor’s degree.
• Minimum of 7 years total experience in Database Administration
• 3 years relevant experience Business/MI Data Analytics/Data Modelling
• Deep understanding of Systems and Infrastructure including Network configuration, Database Management, Integration Patterns, Security setup (AD integration)
• Experience with Microsoft PowerPoint and Word is critical to daily work.
• Experience with data modelling based on 3rd Normal form. Strong understanding of Data Platforms, cloud or on-premise
• Strong understanding of Metadata Management and Metadata Architecture
• Knowledge of programming languages and experience in applying these for analytical or data management purposes (Python, Ruby, R, Java)
• Technical knowledge of analytics tools: (e.g. SAS, SPSS, MatLab, R etc.).
• Experience in the setup of data platforms / systems
• Understanding of data management disciplines outside analytics (data modelling, data integration, metadata architecture, data warehousing, BI etc)
• Strong knowledge and experience of Excel - Essential
• A proven ability to rigorously analyse complex issues and develop insights and solutions.
• An ability to provide creative thinking and innovative methods.
• Good presentation skills and experience of delivering to Senior Management or CXO level.
• An ability to work in mixed teams of colleagues and senior client executives.
• Outstanding communication and interpersonal skills with high levels of enthusiasm and a good team player.

Key accountabilities:

• Gathers data requirements in the SBU/OBU/Functions
• Understand OBU/SBU/Function strategy, business imperatives and KPIs
• Assist Analysts to analyse, innovate, and provide predictive analytics on significant amounts of data to support company initiatives
• Explore and recommend emerging technologies, framework, methods to support/enhance advanced Data Visualisation
• Interview end users to determine requirements for data, reports, analyses, metadata, training, service levels, data quality, and performance
• Translate requirements into technical specifications
• Document requirements
• Help identify and assess potential data sources
• Recommend appropriate scope of requirements and priorities
• Validate that landscape and solution meets requirements and service level agreements
• Coordinate prototype reviews
• Gather prototype feedback
• Serves as a liaison between the SBU/OBU/Functions end users and BI project team
• Understand OBU/SBU/Function strategy, business imperatives and KPIs
• Develop and support current business analytical capabilities and tools -
• Be an expert in understanding business objectives, questions, and problems, and at obtaining and presenting data to address the issues.
• The individual designs and builds the data landscape that support the applications through a mastery of techniques and tools that range from basic queries through multidimensional analyses and data mining, forming new relations and derivations as necessary, and extracting the maximum amount of valid information content from the data.
• Extensive insight into the business and the data are essential.
• The design and build of data platforms to provide the optimal balance of data availability, format, flexibility, and performance.
• Supporting vendor selection evaluations
• Helping SBU/OBU/Functions to establish internal analytics capability requirements
• Design and build Expert responsibilities
• Create and Maintain –Metadata Model for Sasol
• Assist to review business enterprise model
• Interpret business data requirements
• Maintain staging area Standards, Policies and Procedures
• Create and Maintain the Standards, Policies and Procedures for the Data Platforms that support the data and Information models, structures
• Interact with infrastructure stakeholders and vendors to coordinate/manage changes to data platforms
• Monitor the usage and monetary spend on the data platforms
• Validate metadata models with control and operational data
• Develop processes for capturing and maintaining metadata from all Data and Information components
• Drive a data-oriented culture in SBU/OBU/Function
• Drive the use of dataas a strategic asset in the SBU/OBU/Function
• Engage and champion the management support of data throughout the SBU/OBU/Function;
• Ensure value data and information insights are widely available to those who need them throughout the SBU/OBU/Function via the data platform and its visualisation tools

Functional Competencies

• IM Business Interface
• IM Strategy Planning and Performance Management
• IM Business Analysis
• IM Data Analytics
• IM Assurance
• IM Project & Programme Management
• IM Application Development
• IM Infrastructure and Operations Management
• IM Organisational and Relationship Management

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Job description

Business Unit: Satellite Operations

Role Category: Process Optimisation

Closing date: 26 June 2017

Purpose of Job /Role Intent:

To enable an Integrated Management System for Sasol Satellite locations, conforming to the requirements of the ISO 9001, ISO 14001, OHSAS 18001, Responsible Care, Occupational Safety Management Standards, Corporate SHE requirements based on Sasol business processes and aligned with the SHE risk based and One Sasol SHE Excellence Approach. Provide guidance and training to all Satellite location stakeholders on SHE integrated management systems and ensure the effective integration of SHE requirements into relevant business processes.

Minimum Qualifications and Experience required

• Relevant B.Eng/BSc(Hons)/ B.Degree(Hons):
• Minimum of 4 years total work experience

OR

• Relevant B.Tech/ B.Degree:
• Minimum of 6 years total work experience

OR

• Relevant Diploma:
• Minimum of 8 years total work experience

Key Accountabilities

• Plan and execute roll-out of Sasol Integrated Management System within Satellite Operations and ensure effective change management at business and area level
• Coordinate the establishing, tracking, monitoring, review and reporting of SHE objectives, targets and management programs and ensure alignment with the SHE game plan and focus areas.
• Align SHE management systems with SHE performance requirements and SHE risk based approach in collaboration with Satellite Operations SHE management.
• Implement and maintain internationally recognised management standards by utilising approved enabling technology to effectively execute the Satelite loactions SHE business processes.
• Gather information on business/area-specific audit trail requirements and conformance details and develop, implement and maintain Satelite loactions audit trails to provide assurance that all requirements are met.
• Integrate SHE standard and other requirements with enabling technolgy master data to ensure compliance.
• Conduct regular system integrity and compliance checks and address deviations in collaboration with relevant department manager or relevant system super user.
• Review and align informative and functional sections of business Integrated management system when changes occur to Group, Satellite Operations specific procedures, standards, legal requirements or business processes. Ensure rollout of changes and new developments to enabling technology.
• Coordinate user acceptance testing and sign-off of new or improved enabling technology developments in collaboration with relevant role players.
• Implement the governance framework for the Satellite Operations SHE Integrated Management System and ensure that is correctly applied by all relevant stakeholders.
• Align and integrate SHE and other policies, procedures, work instructions, business SHE requirements and functionalities.
• Implement the management of change process and ensure that it is correctly followed for system changes.
• Identify and implement SHE monitoring and surveillance requirements to ensure compliance with legal, corporate, international, and industry standards for evaluation.
• Establish audit protocols for assurance program to evaluate Satelite loactions compliance to SHE requirements.
• Assist departments across the business in preparing for internal and external audits and act as auditee where relevant.
• Conduct root cause analysis and determine corrective and preventive action resulting from 2nd and 3rd party audits, follow up and ensure all loops are closed.
• Track and monitor the implementation of corrective and preventative actions originating from audits and self assessments.
• Monitor the effectiveness of corrective and preventive action implemented through risk based field verfification and relevant objective evidance for clearance of findings where relevant.
• Provide systems administration support relating to IMS, Risk, Non-conformance system and legal appoint tool as per authorisations.
• Analyse audit finding root causes that were determined and corrective and preventive actions implemented as part of the continuous improvement process.
• Provide assurance on the close-out of corrective action plans and the effectiveness therof.
• Assess the SHE excellence maturity annually against conformance to SHE performance requirements in the One Sasol SHE Excellence approach.
• Coordinate the process to consolidate information for the SHE management reviews to evaluate SHE performance results and determine the suitability, adequacy and effectiveness of Satelite loactions SHE sytems, practices and improvement actions.
• Extract and interpret data from enabing technology and prepare month reports and presentations on the performance of the business/department SHE mangement system.
• Provide feedback at relevant department business meeting/s on status and compliance results.
• Coach the business leaders on effective execution and utilization of relevant SHE enabling technology.
• Provide training and coaching to enabling technology end-users on SHE management standars, other requirements and new initiatives.
• Ensure that Integrated Management System training material are established and aligned with the Risk-based and One Sasol SHE Excellence Approach and standardised across sites (eg, SHE Management system awareness).
• Provide subject matter input for SHE Integrated Management System training material.
• Enable and sustain high performance and seek opportunities for personal growth monitored through a structured performance contract and development plan.

Functional Competencies

• Sasol and SHE Business Processes
• SASOL SHE standards and procedures
• International SHE standards
• Corporate Governance and Compliance
• SHE Legislation
• Integrated approach toward SHE management
• Non-Conformance and Risk management processes
• SHE Reporting
• SHE Auditing
• Electronic SHE management systems
• Enterprise Content Management eg. document management
• Support Systems eg. SAP; Livelink
• Diagnostic capabilities (Analysis and problem solving)
• Interpretation and analysis of relevant SHE data