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Account Manager Job Description

Updated on Aug 29, 2019 3579 views
Account Manager Job Description

“My company needs an account manager, but how do I find the right person for the job?”

“I want to apply for the role of an account manager, but I need to know more about the job.”

If you have asked this question, then you are in luck. This is because today we are going to discuss what an account manager job description is.

Accounting management is a crucial part of a company and a person filling such a prestigious position needs to be up to the task.

Which is why, when choosing a candidate for the job,  it is important to make sure that whoever is selected for the role is the right candidate for your company and also meets all the required standards.

Ready? Let’s dive in


Who is An Account Manager?

An Account Manager is a person whose job is to build a strong relationship between a company and clients. He or she acts as a liaison between a company and the clients, connecting with business executives and stakeholders, supervise accounting activities, budgeting, develop internal accounting controls, track down high profile clients and build an ironclad financial team.

Account managers are a part salesperson and part representative and as such, they also collaborate with the sales department to be able to meet the sales target and keep the clients satisfied.



Account Manager Job Description Templates

Job Title:  Account Manager


First, the heading should boldly display the job title, this way, your applicants are clear on the job they are to apply for.

After the job title, comes a well-detailed outline as to the day to day duties of an account manager.


Account Manager Duties:

This a list of things you would be required to do for the company if you are hired:

  • Establish and maintain a professional relationship with clients.
  • Coordinate with various teams so that the customer’s expectations are met.
  • Continue their assessment of a client’s needs and business objectives.
  • Help develop initiatives to increase customer satisfaction and retention.
  • Assist all teams to meet financial targets and growth objectives.
  • Help management with company-wide strategic planning.
  • Upsell a company’s services and solutions.
  • Manage a client’s projects from beginning to end.
  • Take a client’s requirements and assist with plans to meet those requirements.



Account Manager Qualifications:

Qualifications refer mainly to an educational background in Accounting or any related field.

An account manager is required to have these qualifications:

  • A Bachelor’s Degree in Business Administration
  • Bachelor’s in Accounting
  • Any other credentials in any related field.



Account Manager Skills:

These are the skills to look for in the applicant's CV as a hiring manager.

Asides from educational credentials and certificates, there are other skills that are essential to the job, which you should have:

  • Excellent verbal and written communication skills.
  • Work well under pressure and commit to deadlines.
  • Have excellent people skills and intuitive to customer’s business needs.
  • Be well-groomed and presentable.
  • Calmly deal with customer complaints and issues.
  • The ability to work independently and within a team.
  • Good PC and software skills.
  • Basic accounting and/or technical knowledge.


Must Have Information In An Account Manager’s CV?

Your CV is your chance to make a positive first impression on the employer. Which is why it is important that your C contains information that is excellent enough to stun whoever reads it.

As an account manager, your CV must have:

  • Skills of making targets and generating new business.
  • Your performance and not just responsibilities.
  • Your key strengths per job under your career history.


After reviewing the applicant’s CV, the next thing to do would be to ask them questions to determine if they are the right candidate for the job.


Common Account Manager Interview Questions

These are a list of questions to expect at an Account manager job interview and how to answer them:


  • What qualities and skills will you bring to our company as an account manager?

Hint: The interviewer is looking for a candidate that can communicate with clients on a daily basis, build a lasting relationship with them and generate revenue for the company.

Answer: “I will build a strong relationship with clients. This approach generates revenue for the company and helps me exceed my quota”.


  • As an account manager, how will you resolve conflict with a client?

Hint: The question is aimed at understanding the applicant interpersonal skills as well as their ability to resolve conflicts in a way that is mutually beneficial to both them and the client. They want someone who is empathic and is able to place the customer’s feelings first.

Answer: “If my personality or interests interfered with my work, I’d seek counsel on how to understand my client’s grievances and see things from their perspective”.


  • Explain how you resolved a conflict with a client in the past?

Hint: At some point, an account manager is bound to disappoint a client. But what the interviewer wants to know is if you are a kind of person who takes responsibility for your mistakes and what steps you can take to make sure it doesn’t reoccur.

Answer: “Once I misunderstood a client’s need and lost an account. I learned that clear communication is vital to success. Now, that is my top priority”.


  • An account manager juggles a lot of accounts and responsibilities. On any given day, what does your workspace look like concerning organization?

Hint: The interviewer wants to know how organized and detailed you are and how good your organizational skills are.

Answer: “I can a neat desk with only one project at a time. Everything else gets filed so that I can find it quickly”.


  • If You Were Your Own Client, how would you describe yourself?

Hint: You need to be poised, confident and self-assured in your capabilities. In addition, the interviewer wants someone is confident, but not arrogant.

Answer: I am capable, friendly and proactive to new ideas. I am a pleasant person as well as a good listener. I am understanding of client’s need and make sure they get the assistance they require”.



Account Manager Salary

An Account Manager’s salary varies based on the company he or she is working for and their level.

However, the average salary is 24,194 South African Rand per month (twenty-four thousand one hundred ninety-four).

Account Managers can turn in a yearly income of 268,076 Rands (two hundred sixty-eight thousand seventy-six).



Recommended Account Manager Resources



If you looking for an account manager job description for a resume, there you go. Now over to you. Share this article with someone you think will benefit from it or simply drop your comment about the must-have-information in an account manager’s cv

Staff Writer

This article was written and edited by a staff writer.

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