0365 Technical Lead at Momentum Metropolitan Holdings Limited

Role Purpose    

• The O365 Technical Lead  will plan, organise and ensure a stable operation of the organisations IT infrastructure. This role includes developing, maintaining, documenting, supporting and optimising key functional areas within the Microsoft O365 suite across Multi Tenants.

Requirements

• 8+ Years Relevant IT Experience
• Experience in dealing with teams within geographical and technical complex environment
• Microsoft Server 2012,2016,2019
• Microsoft Exchange 2010,2013,2016, 2019, DAG                             
• Mimecast Email gateway Management                                                             
• O365 Suite /Azure Administration
• All releated O365 Products (MS Teams / Yammer ect)                  
• ITIL v3/4
• MCSE/MCIP or Recognised Degree/Diploma
• 0365/Exchange Certifications/Azure

Duties & Responsibilities    

• Manage and resolve incidents within SLA.
• Provide Excellent customer service 
• Implement permanent solutions or workarounds that will result in a reduction of incidents.
• Identify Problems and Re-occurring themes and escalate through the appropriate forums.
• Implement changes according to the agreed change management processes.
• R&D and propose and implement Continuous Service Improvement Initiatives.
• Mentor and Training Junior staff members to ensure knowledge transfer.
• Design / Document New and Existing Solutions 
• Complete Daily / weekly / monthly health checks and reporting.
• Test and monitor system performance and provide reports and statistics.
• Implement project requirements according to the defined scope.
• Implement security controls according to best practice. 
• Identify and escalate risks.
• Act in accordance with company policies and procedures.
• Identify opportunities to enhance cost effectiveness and increase operational efficiency 
• Manage financial and other company resources under your control with due respect. 
• Positively influence and participate in change initiatives
• Behave in a manor that promotes the company values.
• Develop and maintain productive and collaborative working relationships with peers and stakeholders 

Competencies    

• Good time management, problem solving skills and communication skills.
• Ability to make fast and logical decisions
• Teamwork and collaboration
• Verbal and written communication
• Documentation and solution scoping
• Detail-oriented
• Display initiative
• Teach Others / Teach Self 

Closing Date    
2023/03/10