1 x Service Supervisor : Multi (Bloemfontein) at Rentokil Initial South Africa

Requirements

A vacancy has arisen for a Service Supervisor within our Bloemfontein branch in Free State province. To lead, coordinate, and develop a highly motivated team of individuals and teams to ensure that they provide world class service to our customers, and overall optimization of branch service performance whilst complying with all internal and external policy and legislative regulations.Preference will be given to suitable applicants in line with the Company Normalization Policy.

Your day-to-day responsibilities will include:

• Deliver on the Branch’s / Company’s business goals.
• Supervise a team of service colleagues to achieve agreed individual and (branch) team target
• Ensure that individuals and the team are competent and fully trained to the professional level required
• Maintaining accurate and adequate records
• Participate in the support of training of the companies personnel – (service, sales and admin), as well as the customer personnel on technical matters and material (products and service)
• Conduct regular In-Field Coaching sessions and when required, Identify competency gaps and address these with remedial action.
• Ensure all relevant company policies and procedures are understood and adhered to by the service team e.g. OH&S, Human Resources, Security Policy Compliance etc. – keep appropriate and accurate records
• Complete regular Supervisory Quality Assurance checks on client’s premises maintaining appropriate service quality; intervene with appropriate corrective actions
• Conduct regular reviews with customer site management to assure maintenance of good client relationships.
• Ensure that all customers are serviced on time by managing the service team to achieve & exceed their productivity targets. Analyse and use service reports (e.g. manpower planning & productivity), taking the necessary steps to maintain a world class standard of service at all times.
• Ensure all customer complaints are resolved professionally including following up to ensure resolution and that the customers’ satisfaction is achieved.
• Customer Retention – actively participate in the business unit customer retention strategy, by personally conducting regular customer account reviews. In addition, ensuring that the service department and personnel respond to all service related customer enquiries in a prompt and appropriate manner, at all times.
• Create and maintain an environment which meets local HS&E standards, regulations and requirements.
• Ensure that only the correct and approved tools for the job are made available, issued, maintained and replaced as necessary for the entire service team
• Ensure that only the correct and approved chemicals, from approved suppliers, are issued and used, in a safe and standard manner, in the rendering of quality service treatments on customer premises – in line with all Standard Operating Procedures and Safe Work Procedures.
• Drive development of technicians to improve their qualifications. Manage and administer records accordingly.
• Manage and maintain service data
• Manage, including: stock, fleet, manpower, time, overtime and service costs in line with the business units agreed monthly / quarterly / annual forecast and targets.
• Manage HR / IR matters

Do you have what it takes? If you want to be considered for this role you will need:

• Full NCPC Certificate with fumigation / termite / woodborer qualification (Advantageous)
• Familiarity with recognized standard Pest Control Auditing Bodies
• Supervisory / people management experience
• Service industry experience
• Valid un-endorsed Code 08 /10 drivers licence.
• Computer literate – Word, excel, power point, other
• Excellent planning and organisational skills
• Excellent numeracy skills