Senior Manager: Outbound Sales (Digital) at MMI Holdings

Job description

Role Purpose

Lead the telesales business as a profitable, rapidly growing and service excellence distribution function within Metropolitan Retail

Requirements

• Degree in Finance or Business Management
• Should have obtained a fully completed recognized qualification listed on Board Notice 268 of 2013 to fulfil the duties of a compliant Key Individual.
• Should have passed RE5 (Representatives) and RE1 (Key Individual) in order to fulfil the responsibilities of a compliant Key Individual and be registered at the FSB.
• 5 years sales or life insurance distribution experience in outbound call centre environment.
• 3 years management experience in an insurance environment.
• Knowledge of the legislative impact on the insurance industry, life insurers and telemarketing
• Should have a minimum of one year experience in the rendering of financial services as well as one year managerial experience overseeing the rendering of financial advice to fulfil the duties of a compliant key individual and be registered at the FSB

Responsibilities include but are not limited to:

• Keep abreast with trends and best practices within the telesales, insurance and financial services industries in order to enhance and streamline the function.
• Contribute to overall telesales strategic planning process.
• Develop and oversee the implementation of operational processes and policies within the telesales environment.
• In collaboration with the rest of the Digital team develop sales targets for the telesales environment.
• Collaborate with sales management team to develop and implement initiatives that drive sales and client centricity.
• Develop and oversee the implementation tactics to drive the generation of new business in line with the ethos of client centricity and legislative requirements.
• Review regular and relevant training plans for the year on a monthly basis to ensure all employees are provided with regular training that increases performance and service delivery.
• Drive the achievement of sales targets in line with required ratios.
• Build and maintain relationships with clients and stakeholders
• Contribute to sustaining a competitive edge through external networking and benchmarking and representation on related forums.
• Define fair and innovative client service practices which build rewarding relationships, and allows team to provide exceptional client service.
• Manage the delivery of the required volumes of quality business through the profitable sales of appropriate products to the intended client base

All positions will be filled in accordance with our Employment Equity policy.

We also encourage people with disabilities to apply.

If you do not receive a response within 3 weeks please consider your application unsuccessful for this position. Please do keep an eye out on our website http://www.mmiholdings.co.za/en/careers for all opportunities available across the Group.

This advert is subject to close prior to the stipulated closing date.