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  • Posted: Sep 19, 2017
    Deadline: Not specified
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    Elnatan Tegnologies was established in 1996 with the aim of providing quality IT services to the SMB market. We always strive to adhere to the highest industry standards in terms of infrastructure, design, planning, implementation, products and after sales service. Elnatan offers fast and efficient service that adds to the overall experience of using IT on...
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    System Engineer

    Job description

    The outcome of the Systems Engineer Role:

    Focus on the customer and their IT problem that they are facing. The systems engineer needs to be able to assist with any issue they are experiencing with the least amount of downtime for the client.

    Effective and efficient completion of a ticket (IT issue)

    Assisting in effective research of issues and possible new technologies

    Key Accountabilities:

    • Resolving IT issues/problems of a client
    • Receive a call from the client or assigned by coordinator
    • Assisting Client remotely
    • Resolve the issues or escalate to next tier
    • Closing of ticket efficiently and effectively
    • Server Maintenance: Maintenance is to be conducted for SLA client monthly. Which means a daily task will be maintenance
    • Standby: Once a month be able to be on standby for after working hours for IT emergencies

    Knowledge and skills:

    • A+, N+
    • Server 2008, Server 2012, Server 2016
    • Basics of firewalls and backup solutions
    • Matric Certificate and Microsoft Certificate

    Experience:

    • Minimum of 3 years IT experience
    • Client services experience
    • Server Maintenance

    Desired Talents:

    • Logical thinking
    • Good fault finding
    • Good research methodology
    • Good communication skills both verbally and written
    • Team skills

    Method of Application

    Interested and qualified? Go to Elnatan Technologies (Pty) Ltd on www.linkedin.com to apply

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