Smart Devices Technician at SMD Technologies

About the Role:

• We are looking for a technically skilled and customer-focused Smart Device Technician to join our team. If you are passionate about consumer electronics and thrive on solving technical challenges, this role is for you.

Key Responsibilities:

• Carry out and assist with repairs on a wide range of smart devices, smart home devices, headsets, tablets, and smartwatches.
• Perform comprehensive diagnostics and testing on devices (e.g., touchscreen functionality, sensors, Bluetooth pairing, GPS/heart-rate accuracy, and network connectivity).
• Deliver outstanding customer service and provide expert product advice.
• Professionally handle customer queries, returns, and complaints.
• Maintain accurate repair logs and service documentation.

Requirements:

• An N6 Certificate in Electronic Engineering.
• CompTIA A+ Certification.
• Proven 2 years hands-on experience in repairing consumer electronics and smart devices.
• Strong diagnostic, troubleshooting, and soldering skills.
• Excellent customer service and communication abilities.
• Ability to work accurately under pressure in a fast-paced environment