Jobs at SMD Technologies

About the Role:

• Do you thrive in a fast-paced environment and love keeping projects on track? As a Traffic Assistant, you’ll coordinate workflows between design, production, and marketing teams to make sure deadlines are met and projects move smoothly from start to finish.

Responsibilities:

• Track and manage project timelines, deadlines, and file handovers.
• Coordinate between DTP, design, and print production teams.
• Ensure all files, assets, and documents are correctly labelled and stored.
• Support the team with administrative tasks.
• Monitor progress and report any delays or issues to the team leader.
• Help prioritize tasks and support multiple projects at once.

Requirements:

• Relevant qualification or equivalent experience in design/production support.
• Highly organized and detail-oriented.
• Strong communication and multitasking skills.
• Basic understanding of design and print processes.
• Positive attitude, proactive, and reliable.

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Role Overview

• SMD Technologies is building a suite of first-party digital platforms spanning direct-to-consumer (D2C) stores, category-led ecommerce sites, and a B2B ordering portal.
• We’re looking for a hands-on operator who thrives on running online marketing, improving website performance, and watching the numbers move. You’ll actively manage campaigns, optimise traffic and conversion, and transform platforms into consistent sales engines.
• You’ll coordinate internal teams and external partners to ship improvements fast, keep platforms stable, and drive commercial performance—with clear reporting into the Head of E-commerce.

What You’ll Do

Hands-On Online Marketing & Growth

• Plan, launch, and optimise Google Ads campaigns (Search, Shopping, Performance Max) to drive profitable sales
• Own Google Merchant Centre feed health—diagnostics, optimisation, and best-practice product feed structure
• Manage GA4 and Google Tag Manager to ensure clean tracking, conversion accuracy, and actionable event data
• Partner with Creative and Marketing to brief ads, offers, and landing pages that match intent and convert
• Monitor performance daily and make fast, practical optimisations to improve ROI

Sales Performance & Conversion Optimisation

• Drive revenue, gross profit contribution, conversion rate, AOV, and repeat purchase across D2C and category sites
• Improve the full ecommerce funnel: landing pages → product pages → onsite search → cart → checkout → post-purchase
• Build and run a promo and trading calendar: seasonal pushes, bundles, upsells, clearance plans, and tactical offers
• Identify growth opportunities in product mix, pricing presentation, onsite merchandising, and customer journeys

Platform Management

• Manage ecommerce platforms day-to-day (WooCommerce preferred; strong experience on Magento, Shopify, or similar is acceptable)
• Keep sites fast, stable, and conversion-friendly with solid SEO hygiene and clean tracking
• Translate commercial needs into clear developer briefs and acceptance criteria
• Coordinate updates and launches: testing, tracking validation, and post-launch monitoring

B2B Portal Adoption & Optimisation

• Improve the B2B portal experience to increase adoption and reduce manual admin for sales teams

Help shape and roll out workflows and features:

• Personalised pricing
• Bulk ordering
• Stock visibility
• Order histories & reordering
• Role-based access
• Credit limits (where applicable)
• Partner with Sales and Key Account Managers to align portal priorities to real buyer needs and commercial goals

Coordination & Delivery

• No coding required but understanding of basic code / API usage is beneficial
• Coordinate internal developers and external vendors—keep delivery moving
• Support reliable integrations between sites/portals and SMD internal systems via APIs and connected services
• Spot issues early, prioritise fixes, and remove blockers impacting sales, tracking, customer experience, or fulfilment

Reporting & Insights

• Own reporting across all platforms: sales, margin, traffic, channel performance, ROI, conversion, basket metrics, customer behaviour, and site health
• Maintain dashboards and produce weekly performance updates with actions and priorities
• Run a steady testing loop: measure → learn → improve → repeat

Key Stakeholders

• Marketing & Creative — Campaigns, assets, landing pages, content
• Product Development — Range, launches, stock priorities
• Sales & Key Account Managers — B2B portal adoption, trade priorities
• Customer Service — Feedback and friction points
• Logistics & Operations — Fulfilment performance
• Dev Team & External Vendors — Delivery and fixes

Requirements

Minimum Qualifications

• 3–5+ years experience in ecommerce, digital commerce, performance marketing, or digital sales
• Strong hands-on capability with Google Ads, GA4, Tag Manager, and Merchant Centre
• Experience managing an ecommerce platform (WooCommerce preferred; Magento, Shopify, or similar acceptable)

Solid understanding of ecommerce growth levers:

• CRO fundamentals
• SEO hygiene
• Product merchandising
• Feeds & tracking
• Promotional mechanics
• Comfortable coordinating developers and agencies without being a coder yourself
• Strong organisational skills with a track record of owning outcomes

Nice-to-Haves

• Experience in consumer electronics or multi-brand retail environments
• Exposure to wholesale buyer behaviour and trade account workflows
• Mobile-first optimisation experience
• Experience improving product data quality and structured merchandising at scale
• Ready to drive digital commerce at SMD Technologies? We’d love to hear from you.

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Job Purpose

• We are seeking a proactive and detail-oriented Event & Tradeshow Coordinator to take ownership of all brand-facing events, including tradeshows, retail activations, and client events.
• The ideal candidate is highly organised, commercially aware, and confident managing end-to-end event execution. This role combines planning, coordination, and hands-on delivery to ensure all events are impactful, well-executed, and aligned to business objectives.

Key Responsibilities:

Tradeshow & Activation Management

• Plan and execute end-to-end tradeshow participation.
• Manage client events, product launches, and brand activations.
• Ensure all events deliver against clear commercial objectives.

Event Planning & Strategy

• Translate business goals into clear event and activation plans.
• Define target audience, messaging, and product focus for each event.
• Ensure all activations align with brand strategy and positioning.
• Collaborate with internal teams to ensure consistency and impact.

Vendor & Supplier Management

• Source and manage suppliers, including stand builders, AV teams, and logistics providers.
• Ensure all vendors deliver according to brief, budget, and timelines.
• Manage supplier communication and performance.

Stand & Experience Execution

• Work with design teams to develop high-impact exhibition stands and layouts.
• Ensure effective product display, customer flow, and engagement.
• Oversee on-site setup, execution, and breakdown.

Event Operations & Logistics

• Manage all event logistics, including:
  • Equipment, furniture, and branding
  • Stock and product requirements
  • Staffing and on-site coordination
• Identify risks and implement contingency plans.
• Ensure smooth and professional execution at all times.

Budget & ROI Management

• Manage event budgets and track spend.
• Ensure cost control while maintaining quality execution.

Track and report on:

• Leads generated
• Engagement levels
• Sales impact
• Return on investment (ROI)

Cross-Functional Collaboration

• Work closely with marketing, sales, product, and digital teams.
• Ensure events are aligned with broader campaigns and initiatives.
• Support integrated brand and product strategies.

Reporting & Continuous Improvement

• Compile post-event reports including performance metrics and insights.
• Provide recommendations to improve future events.
• Continuously optimise execution and outcomes.

Qualifications & Experience:

• 3–5 years’ experience in events, activations, or tradeshow coordination.
• Proven experience managing large-scale events or exhibitions.
• Experience in retail, consumer electronics, or FMCG is advantageous.
• Strong project management and organizational skills.
• Ability to manage multiple events simultaneously.

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About the Role:

• Are you a layout-loving, detail-obsessed creative who thrives on making content look flawless across print and digital? As our IM DTP Designer, you’ll take raw information and turn it into professional, brand-compliant documents, catalogues, labels, and marketing material.
• You’ll collaborate with designers, marketing, and retail teams to make sure everything not only looks amazing but also communicates the right message—every time.

Responsibilities:

• Prepare and format print and digital materials using Adobe InDesign, Illustrator, and Photoshop.
• Convert raw content (text, images, charts) into visually appealing, brand-compliant layouts.
• Ensure all documents are accurate, aligned, and ready for print or online distribution.
• Work with marketing and retail teams to understand content requirements and deadlines.
• Maintain high standards of typography, colour accuracy, and overall presentation.
• Learn and adapt to new tools, processes, and design trends.

Requirements:

• Relevant qualification (Graphic Design, Visual Communication, or similar).
• Portfolio showing layout and desktop publishing experience.
• Working knowledge of Adobe Creative Suite (InDesign, Illustrator, Photoshop).
• Understanding of print and digital specifications.
• Excellent attention to detail and organizational skills.
• Strong communication skills and a collaborative mindset.
• Bonus: experience with packaging, catalogues, or multi-format design.

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About the Role:

• We’re looking for a mid-level Graphic Designer who understands commercial design, production realities, and brand consistency—and who can confidently take packaging from brief to print-ready artwork.

Key Responsibilities:

• Design and develop retail packaging across multiple product categories and brands
• Apply and interpret brand guidelines accurately across packaging ranges
• Prepare print-ready artwork, including correct dielines, bleeds, CMYK conversion, and image retouching
• Deep-etch, retouch, and quality-check product imagery supplied by local and international suppliers
• Ensure accuracy of specifications, features, warnings, barcodes, and legal requirements
• Collaborate closely with Product Development, Traffic, Marketing, and Quality Control team
• Manage multiple packaging projects simultaneously while meeting deadline
• Implement feedback efficiently and maintain high design and technical standards
• Adhere to internal SOPs, workflows, and approval processes

Required Skills & Experience:

• 3–5 years’ experience in packaging design (retail or FMCG experience advantageous)
• Strong proficiency in Adobe Illustrator, Photoshop, and InDesign
• Solid understanding of print production, dielines, finishes, and packaging constraints
• High attention to detail and strong quality-control mindset
• Ability to work methodically under pressure and manage multiple SKUs/projects
• Comfortable working in a structured, process-driven environment
• Strong communication skills and ability to take direction and feedback constructively

Advantageous (But Not Essential):

• Experience with consumer electronics or technical products
• Knowledge of international packaging requirements (warnings, compliance icons, multilingual layouts)
• Experience working with Asian suppliers or factory-supplied assets
• Experience working with international brands like Disney, Nickelodeon, DC, or similar.

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About the Role:

We’re looking for a mid-level Packaging Designer who understands commercial design, production realities, and brand consistency—and who can confidently take packaging from brief to print-ready artwork.

Key Responsibilities:

• Design and develop retail packaging across multiple product categories and brands
• Apply and interpret brand guidelines accurately across packaging ranges
• Prepare print-ready artwork, including correct dielines, bleeds, CMYK conversion, and image retouching
• Deep-etch, retouch, and quality-check product imagery supplied by local and international suppliers
• Ensure accuracy of specifications, features, warnings, barcodes, and legal requirements
• Collaborate closely with Product Development, Traffic, Marketing, and Quality Control team
• Manage multiple packaging projects simultaneously while meeting deadline
• Implement feedback efficiently and maintain high design and technical standards
• Adhere to internal SOPs, workflows, and approval processes

Required Skills & Experience:

• 3–5 years’ experience in packaging design (retail or FMCG experience advantageous)
• Strong proficiency in Adobe Illustrator, Photoshop, and InDesign
• Solid understanding of print production, dielines, finishes, and packaging constraints
• High attention to detail and strong quality-control mindset
• Ability to work methodically under pressure and manage multiple SKUs/projects
• Comfortable working in a structured, process-driven environment
• Strong communication skills and ability to take direction and feedback constructively

Advantageous (But Not Essential):

• Experience with consumer electronics or technical products
• Knowledge of international packaging requirements (warnings, compliance icons, multilingual layouts)
• Experience working with Asian suppliers or factory-supplied assets
• Experience working with international brands like Disney, Nickelodeon, DC, or similar.

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Job Purpose

• We are seeking a creative and detail-oriented Photographer (Fixed-Term Contract) to support our marketing and product teams. The successful candidate will be responsible for capturing high-quality images for product packaging, marketing campaigns, company events, and digital platforms.
• This is a temporary role suited to someone who is adaptable, efficient, and able to deliver consistent visual content in a fast-paced environment.

Key Responsibilities

Product & Packaging Photography

• Capture high-quality images of products for packaging, catalogues, and online use.
• Ensure all images meet brand, lighting, and quality standards.
• Edit and retouch images to ensure consistency and professionalism.
• Work closely with design and product teams to meet packaging requirements.

Marketing & Social Media Content

• Produce engaging visual content for social media and digital campaigns.
• Shoot lifestyle and promotional imagery aligned with brand identity.
• Assist in creating content for marketing materials, advertisements, and campaigns.

Event Photography

• Capture company events, activations, and internal initiatives.
• Deliver high-quality images suitable for internal and external communications.

Content Management & Delivery

• Organize, store, and manage image libraries.
• Ensure timely delivery of edited images according to deadlines.
• Maintain consistency across all visual outputs.

Collaboration & Ad Hoc Support

• Work closely with marketing, design, and product teams.
• Assist with ad hoc photography and content requirements as needed.
• Provide input on creative direction where required.

Key Deliverables:

• High-quality product images for packaging and e-commerce
• Consistent, brand-aligned social media content
• Timely delivery of edited and final images
• Well-organized and accessible image library

Qualifications & Experience:

• Proven experience in product and/or commercial photography
• Strong portfolio showcasing product, lifestyle, and event photography
• Proficiency in photo editing software (e.g. Adobe Photoshop, Lightroom)
• Understanding of lighting, composition, and brand consistency
• Ability to work under pressure and meet tight deadlines
• Strong attention to detail and organizational skills
• Own equipment (camera, lighting, etc.) is advantageous

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About the Role:

• Do you get a thrill from spotting the tiniest misalignment or a colour that’s slightly off? Our QC Print Designer ensures that every printed item that leaves the building is flawless. From labels to posters to packaging, you’ll be the last line of defence against mistakes.

Responsibilities:

• Proofread and review designs before print to catch errors or inconsistencies.
• Check colour accuracy, resolution, alignment, bleed, and typography.
• Approve print-ready files or request corrections when necessary.
• Work closely with designers, DTP, and print production teams to resolve issues.
• Maintain quality standards and documentation for all print projects.
• Assist with colour matching and print test evaluations.

Requirements:

• Relevant qualification (Graphic Design, Print Production, or similar).
• Strong eye for detail and perfection.
• Familiarity with print processes, file formats, and specifications.
• Working knowledge of Adobe Creative Suite.
• Excellent communication and problem-solving skills.
• Bonus: experience with packaging and large-format print.

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• The Legal Advisor will be responsible for managing a wide range of complex legal matters for the group across local and international jurisdictions. The ideal candidate will have a strong commercial legal background, a sharp business acumen, and a pragmatic approach to managing legal risk in a fast-paced multinational environment.

Minimum Requirements

• Admitted Attorney of the High Court.
• Minimum of 5 years’ post-admission legal experience, ideally within a large law firm, corporate or multinational environment.
• Strong drafting and negotiation skills.
• Solid knowledge of South African commercial law and familiarity with international legal frameworks.
• Experience in managing legal risk, litigation, and compliance with local and global legislation.

Key Responsibilities
Contract Drafting, Review s Negotiation

Responsible for the full life cycle of legal documents for the group, including but not limited to:

• Commercial Agreements: Service level, distribution, joint venture, profit share, and sale agreements (business, shares, subscription).
• Corporate Documents: Shareholders agreements, MOIs, deeds of adherence, resolutions.
•  Lease and Finance Agreements: Lease agreements, loan agreements, pledge and cession agreements, guarantees, and suretyships.
• IP and Confidentiality: NDAs, non-circumvent agreements, trademark matters.
• Internal Compliance: Policies, terms and conditions.
• Legal Risk Management
• Identify, assess, and mitigate legal risks.
• Litigation Management
• Oversee and manage litigation and dispute resolution processes.
• Regulatory Compliance s Advisory
• Provide legal advice and formal opinions on:
• CPA (Consumer Protection Act)
• NCA (National Credit Act)
• POPIA (Protection of Personal Information Act)
• Companies Act
• Competition Act
• Stay current with changes in legislation and their impact on business operations.
• Legal Research s Stakeholder Engagement
• Conduct legal research and prepare memos or reports for management and business units.
• Liaise with internal departments and external advisors to support strategic and operational goals.

Key Competencies

• Exceptional written and verbal communication.
• High attention to detail and organizational skills.
• Ability to manage multiple complex projects and deadlines.
• Strong interpersonal skills and the ability to work collaboratively across departments and jurisdictions.
• Sound judgment and a proactive, solutions-oriented mindset.

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Job Role:

• We are seeking an experienced and commercially driven National Retail Operations Manager to lead our retail merchandising and sales teams across multiple retail stores nationally.
• The ideal candidate is strategic, hands-on, and confident managing large field teams in fast-paced retail environments. This role is responsible for driving in-store sales performance, merchandising excellence, operational compliance, payroll governance, and labour legislation adherence across a national footprint.

Job Description:

Key Responsibilities:

National Retail Team Leadership

• Lead and manage national retail merchandising and sales teams (250+ employees).
• Drive consistent in-store execution standards across all retail chains.
• Implement route planning and store clustering models to improve coverage and efficiency.
• Build a high-performance, sales-driven culture across regions.

Sales & Merchandising Performance

• Drive in-store sales growth through effective field execution.
• Monitor sell-in vs sell-out performance trends.
• Ensure strong merchandising standards, visibility, and brand representation in-store.
• Drive planogram compliance and promotional execution.
• Identify distribution gaps and resolve out-of-stock risks.
• Align field incentives to sales and execution performance.

Staff Performance & Development

• Manage team performance through structured KPIs and improvement plans.
• Oversee onboarding, training, and capability development.
• Develop regional leaders and supervisors.

Payroll Governance & Workforce Compliance

• Ensure payroll accuracy across merchandising and sales teams.
• Validate commission, incentive, and SPIV calculations.
• Oversee attendance, overtime, leave, and time management systems.
• Ensure correct application of all leave, attendance, overtime etc.
• Maintain payroll integrity and reduce compliance risk.

Labour Legislation & Industrial Relations

• Ensure compliance with South African labour legislation.
• Oversee disciplinary processes.
• Maintain compliant employment contracts and policies.

Retailer & Stakeholder Management

• Build and manage senior relationships with key retail groups.
• Align merchandising and sales execution with retailer compliance standards.
• Resolve store-level escalations efficiently.
• Ensure strict adherence to retailer protocols.

Financial & Operational Oversight

• Manage national operational budgets (labour, travel, tools, activations).
• Analyse manpower ROI and sales per representative.
• Control labour cost-to-revenue ratios.
• Drive cost efficiencies without compromising execution standards.

Systems, Reporting & Data Governance

• Oversee field reporting systems (e.g., Repsly).
• Ensure accurate sales and execution reporting.
• Implement audit controls and compliance checks across regions.

Qualifications:

• 8+ years experience in retail operations, merchandising, or field sales leadership.
• Proven experience managing 150+ retail or field staff nationally.
• Strong understanding of retail sales, merchandising standards, and execution models.
• Solid payroll governance and labour legislation knowledge.
• Experience working across multiple retail chains essential.
• Strong leadership, analytical, and stakeholder management skills.

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About the Role:

• We are looking for a technically skilled and customer-focused Smart Device Technician to join our team. If you are passionate about consumer electronics and thrive on solving technical challenges, this role is for you.

Key Responsibilities:

• Carry out and assist with repairs on a wide range of smart devices, smart home devices, headsets, tablets, and smartwatches.
• Perform comprehensive diagnostics and testing on devices (e.g., touchscreen functionality, sensors, Bluetooth pairing, GPS/heart-rate accuracy, and network connectivity).
• Deliver outstanding customer service and provide expert product advice.
• Professionally handle customer queries, returns, and complaints.
• Maintain accurate repair logs and service documentation.

Requirements:

• An N6 Certificate in Electronic Engineering.
• CompTIA A+ Certification.
• Proven 2 years hands-on experience in repairing consumer electronics and smart devices.
• Strong diagnostic, troubleshooting, and soldering skills.
• Excellent customer service and communication abilities.
• Ability to work accurately under pressure in a fast-paced environment