Contract Manager at BT

Job description

Purpose of Role:

The role holder is responsible and accountable for the financial performance, service delivery and development of a small subset of a managed outsourced/IT Contract, or a subset of a small to medium sized contract.
The contract manager operates in support of the Business Manager or Business Director.

Key Responsibilities:

• To maintain and develop customer relationships and customer satisfaction.
• To ensure contract commitments are delivered within cost targets, contract profit and revenue growth.
• To be accountable for contractual service levels.

Business Impact:

• Impact is functional in scope.
• Responsible for the financial and business performance of a small subset of a larger contract.
• Authority for significant decisions and financial accountability would lie with the Business Manager or Business Director.

Authority/Decision Making:

• Authority to make decisions and judgements would be within a defined framework.
• The Business Manager/Business Director would exercise a high degree of supervision and direction, such that accountability for under-performance would be at this level rather than that of the Contract Manager.