(1065) Manager - IT Service Management - BSTD at South African Reserve Bank

Detailed description

The successful candidate will be responsible for the following key performance areas:

• Managing the development, successful implementation, continual improvement, and maturation of IT service management practices across the South African Reserve Bank (SARB).
• Developing and managing the implementation of process improvement plans.
• Leading service management data analytics, reporting and process documentation. 
• Monitoring, measuring and enforcing governance and compliance with IT service management processes.
• Driving the process automation agenda as part of continuous improvement.
• Designing, managing and implementing short- and long-term strategic plans to ensure that IT Service Management platform meet existing and future requirements.
• Developing, documenting, and managing the implementation of best practices, IT service management standards and standard operating procedures (SOPs).
• Researching and recommending IT service management solutions and the implementation thereof.
• Talent and succession management as well as the development and performance management of the IT Service Management team.
• Building and managing key stakeholder relationships to ensure the delivery of quality service and participate in other departmental/divisional projects to contribute towards business objectives.
• Identify, mitigate, and manage risks related to the IT service management environment.
• Providing input into resource planning, cost estimation, budget development and cost control.

Job requirements

To be considered for this position, candidates must be in possession of:

• a Post Graduate Degree (NQF 8) in Computer Science, Information Systems or an equivalent qualification;
• at least eight to ten years’ experience in an IT environment;
• a minimum of two years people management experience; and
• certification in process mapping, ITIL and COBIT.