(1073) Administrator - Learning and Development - SARB Academy at South African Reserve Bank

Detailed description

The successful candidate will be responsible for the following key performance areas:

• Perform administrative tasks in support of the delivery of fit-for-purpose learning interventions, which include but is not limited to, learning events planning and coordination for virtual and in-person interventions, Learning Management System (LMS) administration, correspondence and data capturing.
• Provide facilitation support (e.g. setting up breakaway rooms, facilitating questionnaires, collating comments, surveys and polls from the attendees) to ensure the effective delivery of virtual and/or in-person impactful learning interventions.
• Plan and coordinate all training logistics in line with checklists (i.e. venue set-up, attendee lists, invitations, catering, audio-visual and supplier deliveries), in line with approved budget.
• Collate, distribute and/or prepare material for virtual and/or in-person training sessions/workshops − this includes tracking and maintaining training material inventory.
• Play an ambassadorial role for the SARB Academy and act as a single point of contact for learning and development information relating to key training related issues, queries or responses across the SARB Group.
• Serve as Help-Desk support for end-user learning and development queries, by resolving or escalating, depending on the nature of the queries. 
• Contribute to the Frequently Asked Question documents for learning and development queries as part of the Help-Desk support.
• Create evaluation forms and administer, track and analyse course evaluation feedback information, pre and post work and/or assessments, 360-degree learning surveys and update the LMS accordingly.
• Capture and maintain data and ensure data integrity on the LMS.
• Engage effectively with internal and external stakeholders, including learning and development consultants, management support, facilitators, service providers, vendors and delegates.
• Provide administrative support for organisational change initiatives/projects as and when requested by the team leader/manager while ensuring compliance with relevant guidelines, standards and policies.
• Support onboarding planning and coordination for new SARB employees.
• Perform work independently within established practices, given processes, rules and regulations, ensuring compliance with standards, policies and other guidelines in executing own tasks. 

Qualifications

To be considered for this position, candidates must be in possession of: 

• a Higher certificate (NQF 5) in Administration or an equivalent qualification;
• a minimum of one to three years of experience in an office management environment; and
• knowledge of the learning and development industry, information management and reporting.