Hot Jobs at South African Reserve Bank

Detailed description

The successful candidate will be responsible for the following key performance areas:

• Co-ordinate and administer all aspects of pipeline programmes.
• Manage pipeline programmes documentation and ensure compliance with SETAs and other stakeholders.
• Assist in the preparation of reports and audits.
• Perform administrative tasks in support of the delivery of pipeline programmes and fit-for-purpose learning interventions, which include but is not limited to, events planning and coordination for virtual and in-person interventions, Learning Management Systems (LMS) administration, correspondence and data capturing.
• Provide facilitation support (e.g. setting up breakaway rooms, facilitating questionnaires, comments from the attendees, surveys, polls, etc.) to ensure the effective delivery of virtual and/or in-person impactful learning interventions.
• Plan and coordinate all training logistics in line with checklists (i.e., venue set-up, attendee lists, invitations, catering, audio-visual, supplier deliveries) and in line with approved budgets.
• Collate, distribute and/or prepare materials for virtual or in-person training sessions/workshops, this includes tracking and maintaining training material inventory.
• Contribute to the Frequently Asked Question (FAQ) documents for learning and development queries as part of the Help-Desk support. 
• Create evaluation forms, administer, track, and analyse course evaluation feedback information, pre and post work and/or assessments, 360-degree learning surveys and update the LMS accordingly.
• Engage effectively with internal and external stakeholders including learners, training providers, SETAs, and business.
• Support onboarding planning and coordination for graduates/learners/interns.
• Perform work independently within established practices, given processes, rules and regulations, ensuring compliance with standards, policies, and other guidelines in executing own tasks.

Qualifications

To be considered for this position, candidates must be in possession of: 

• a diploma in (NQF 6) in Human Resources or an equivalent qualification
• a minimum of 1-3 years of experience in learnership administration or similar role
• Knowledge of SETA processes and learnership regulations
• Knowledge of the learning and development industry, information management and reporting 
• Experience in co-ordinating the Chartered Accountant Training programme will be an added advantage

Additional requirements include:

• proficiency in English (both verbal and written skills);
• proficiency in Microsoft Teams, MS Word, MS PowerPoint, MS Excel, and other virtual collaboration platforms;
• ability to work independently;
• good interpersonal skills;
• knowledge of Learning Management System administration
• project administration or learning event management skills
• basic facilitation/presentation skills
• knowledge of virtual training and collaboration tools and platforms e.g. MS Teams, Zoom, etc.

go to method of application »

Detailed description

The successful candidate will be responsible for the following key performance areas:

• Plan and manage outputs delivered by the Hospitality Services team to ensure that work allocated is completed within set time frames and defined standards.
• Manage the inventory management process throughout the consumables life cycle, ensuring the control of food costs as well as the effective planning, preparation and serving of high-quality food services according to set standards.
• Manage the performance and development of the Hospitality Services team.
• Manage the operational performance of outsourced services, ensuring adherence to contractual obligations.
• Manage the continuous service and food quality improvement process (i.e. review Hospitality Services’ commodities, menus, services, standards and product quality, and implement strategies to maintain food cost and service standards).
• Manage the overall operational costs and identify measures to reduce waste.
• Manage the administration of service requests, including cost recoveries and charges.
• Implement, report and communicate the sustainability initiative results and provide recommendations as well as review initiatives where necessary.
• Keep abreast of the latest trends and developments within the hospitality industry on new product developments and/or services in the market.
• Ensure expenditure remains within prescribed limits (when planning and preparing client menus) and that service request costs are recovered.
• Plan and oversee ad hoc functions and events within the SARB venues and the official residence according to defined standards.
• Ensure compliance with food safety and hygiene standards and legislation, including Quality Management System (ISO 22000, 9001) and Occupational Health, Safety and Environment (OHS&E) regulations.
• Lead engagements with internal and external stakeholders (including customer complaints and outsourced partners) to ensure efficient and effective service delivery.
• Compile and provide management information through periodic integrated reporting to the manager and other senior personnel in the department. (e.g. manage the payment management system, and contribute to the profit and loss statement, monthly operational expenditure budget variance report and the quarterly forecasting report).
• Manage all systems that support the Hospitality Services operations, such as Archibus for the reservation system and compliance management, Intelipos for point of sale and stock management, and the Enterprise Resource Planning (ERP) system for the iProc and Service modules, to ensure accuracy of information.
• Participate in the procurement process for all Hospitality Services commodities.

Qualifications

Job requirements

To be considered for this position, candidates must be in possession of:

• a Bachelor’s degree (NQF7) in Hospitality Management with specialisation in Culinary Arts or an equivalent qualification; and
• five to seven years of job-related experience as a team leader in hospitality in a corporate environment.

go to method of application »

Detailed description

The successful candidate will be responsible for the following key performance areas:

• Plan and manage outputs delivered by the Hospitality Services team to ensure that the work allocated is completed within set time frames and defined standards.
• Oversee and support the teams within the SARB executive kitchen, Conference Centre kitchen and boardroom services, ensuring efficient stock control management, cost-effective food production and the consistent delivery of high-quality meals and services.
• Manage the performance and development of the Hospitality Services team.
• Manage the operational performance of outsourced services, ensuring adherence to contractual obligations.
• Manage the continuous service and food quality improvement process (i.e. review Hospitality Services’ commodities, menus, service, standards and product quality, and implement strategies to maintain food cost and service standards).
• Manage the overall operational costs and identify measures to reduce waste.
• Manage financial tasks, including the administration of service requests, cost recoveries, charges and the payment of invoices. 
• Implement, report, and communicate on the sustainability initiative results and provide recommendations as well as review initiatives where necessary.
• Keep abreast of the latest trends and developments within the hospitality industry on new products developments and/or services in the market.
• Ensure expenditure remains within prescribed limits (when planning and preparing client menus) and that service request costs are recovered.
• Plan and oversee ad hoc functions and events within the SARB venues and the official residence according to defined standards.
• Ensure compliance with food safety and hygiene standards, including Quality Management System (ISO 22000, 9001) and Occupational Health, Safety and Environment (OHS&E) regulations.
• Lead engagements with internal and external stakeholders (including customer complaints and outsourced partners) to ensure efficient and effective service delivery.
• Compile and provide management information through periodic integrated reporting to the manager and other senior personnel in the department. (e.g. manage the payment management system, and contribute to the profit and loss statement, monthly operational expenditure budget variance report and the quarterly forecasting report).
• Manage all systems that support the Hospitality Service operations, such as. Archibus for the reservation system and compliance management), Intelipos for point-of-sale and stock management, and the Enterprise Resource Planning (ERP) system for the iProc and Service modules, to ensure accuracy of information.
• Participate in the procurement process for all Hospitality Services commodities.

Qualifications

Job requirements

To be considered for this position, candidates must be in possession of:

• a Bachelor’s degree (NQF7) in Hospitality Management with specialisation in Culinary Arts or an equivalent qualifications; and
• five to seven years of job-related experience as a team leader in hospitality in a corporate environment.

go to method of application »

Detailed description

The successful candidate will be responsible for the following key performance areas:

• Develop policies and ensure the implementation of conditions for the lawful processing of personal information within the SARB Group.
• Oversee the development and maintenance of personal information frameworks, processes, measures, Promotion of Access to Information Act 2 of 2000 (PAIA) manuals, privacy tools, standards and procedures to ensure the lawful processing of personal information.
• Conduct impact assessments on existing processes and new projects to identify compliance gaps and recommend remedial actions.
• Lead the resolution of incidents and subject requests in line with service level agreements.
• Guide investigations and requests from the regulator and internal/external stakeholders.
• Provide training to key role players to increase their competence in executing information roles across the Group.
• Conduct awareness sessions to boards and executive committees and oversee sessions for the management committee.
• Provide statutory reporting to the regulators as required.
• Provide advisory and consultancy services on data privacy and access to information to the SARB Group.
• Stay informed about local and international (including other central banks) developments and best practices and ensure their application within own work.
• Ensure governance forums fulfil their responsibilities according to privacy legislative requirements.
• Approve any privacy and security technical solutions, ensuring they meet legislative requirements.
• Manage internal and external stakeholder relationships, ensuring sound and productive relationships.
• Prioritise a privacy auditing approach for the Group.
• Manage team performance and support career management and development.
• Lead the team with set objectives and targets, prioritise work, and manage resource utilisation and the quality of deliverables.

Qualifications

Job requirements

To be considered for this position, candidates must be in possession of:

• an Honour’s degree in Compliance, Law, Information Systems, Risk Management or an equivalent qualification in a related field;
• a certified information privacy manager qualification;
• a certified information security professional (CISSP), certified information security manager (CISM) or equivalent qualification; and
• at least 8 to 10 years’ experience in data privacy, data protection or information security – either from a compliance or implementation perspective of which at least 3 years should be in people management.

go to method of application »

Detailed description

The successful candidate will be responsible for the following key performance areas:

• Drive industry collaboration in ensuring cybersecurity resilience by supporting legislation, setting up structures where appropriate or participating within national structures under the Financial Sector Regulation Act 9 of 2017 and National Cybersecurity Policy Framework (e.g. the Financial Sector Contingency Forum, Financial Sector Cyber Resilience Subcommittee, Cyber/Computer Security Incident Response Teams (CSIRTs), Cyber Response Committee and National Consumer Commission).
• Drive regional and international collaboration on cybersecurity and cyber-resilience by leading and contributing to existing and new structures (e.g. the Cyber Working Group under the Committee of Central Bank Governors in the Southern African Development Community, BRICS Rapid Information Security Channel, International Monetary Fund Cyber Resilience Centre, and cyber working groups under the Bank for International Settlements).
• Coordinate areas of the South African Reserve Bank (SARB) involved in cybersecurity (e.g. the Prudential Authority, Financial Stability Department, Business Solutions and Technology Department and National Payment System Department) in ensuring the SARB Group's participation, alignment and support of sectoral, national, regional and international efforts.
• Position the SARB Group as a leader in financial sector collaboration and information-sharing to promote cyber-resilience.
• Develop, maintain and update the SARB Group Cyber Resilience Framework in line with collaboration efforts.
• Develop, oversee the implementation of, and ensure compliance with the SARB Group's Cyber Security Responsible Disclosure Policy.
• Ensure the SARB Group drives and capacitates national and regional sector CSIRTs and supports international response efforts.
• Ensure appropriate state agency involvement when dealing with incidents as part of the National Incident Management Centre structure.
• Develop and maintain strong relationships internally, nationally, regionally and internationally.

Qualifications

Job requirements

To be considered for this position, candidates must be in possession of:

• at least an Honours degree (NQF 8) in Cybersecurity, Information Security, Information Technology or an equivalent qualification;
• advanced security certifications that are not product-, security area- or technology-specific (e.g. CISSP, CISM or CEH); and 
• at least eight to 10 years’ experience in cybersecurity management.

go to method of application »

Detailed description 

The successful candidate will be responsible for, among other tasks, the following key performance areas:

• Organise self to ensure that the work allocated is completed within a set time and defined standards. 
• Perform routine and well-defined tasks under direct supervision, including with dining rooms set-ups, refreshment preparations, serving of guests/customers, setting up for tea pause areas, boardrooms and meeting rooms, and clearing of a buffet area.
• Record, open and close the inventory.
• Apply basic rules of courtesy when in contact with other employees and visitors to the South African Reserve Bank (SARB), displaying a strong service orientation at all times. 
• Engage with own team members in a manner that reflects a sound and effective working relationship. 
• Proactively understand the impact of output in own environment in relation to a wider service delivery context and proposition.
• Willingly and enthusiastically make useful and meaningful changes to the manner in which you (the candidate) work.

Qualifications

Job requirements

To be considered for this position, candidates must have:

• Grade 12 or an equivalent qualification;
• An NQF4 certificate in the handling of food and beverages would be an added advantage; and
• one to two years’ experience in a hospitality environment, specifically in the area of waitering. 

go to method of application »

Detailed description

The successful candidate will be responsible for the following key performance areas:

• Organise self to ensure that work allocated is completed within set time and defined standards.
• Set up, clear and prepare meeting rooms/work cafe /boardrooms/function venues.
• Serve food, refreshments in adherence to food safety standards.
• Inspect venues pre and post functions and events.
• Work independently, diagnose and resolve issues as they arise.
• Maintain sanitation, health, and safety standards in own work areas.
• Ensure compliance adherence to food safety and hygiene standards, Quality management system (ISO 22000, 9001) and Occupational Health Safety & Environment (OHS&E) in accordance with relevant standards and legislations.
• Apply rules of courtesy when in contact with clients, other employees and visitors to the Bank, always displaying a service orientation, supply clients with needed information and dealing with client complaints.
• Engage with own team members in a manner that reflects a sound and effective working relationship.
• Proactively understand the impact of own environment output in relation to a wider service delivery context and proposition.
• Willingly and enthusiastically make useful and meaningful improvements to ones works.
• Willingly address any gaps in own performance of tasks and activities against the required standard.
• Record breakages/shortages of cutlery and crockery.
• Handle lost and found items according to the SARB’s processes.

Qualifications

Job requirements

To be considered for this position, candidates must be in possession of:

• a Grade 12 (NQF4) or equivalent.
• one to two years’ experience of job-related experience in the hospitality environment.
• experience in the Hospitality industry will be an added advantage.

go to method of application »

The successful candidate will be responsible for the following key performance areas:

• Conduct functional, integration, usability, configuration, system, regression and user acceptance testing and market testing. 
• Review business and functional requirements and assist in gap analysis to ensure that comprehensive testing can be performed.
• Assist with the analysis of business requirements and gap analysis to ensure comprehensive testing can be performed. 
• To assist and consolidate the test strategy, test plan, test closure, test cases, and scenarios (including test estimation) to ensure a structured approach during testing. 
• Compile and execute test cases and scenarios (including test estimation) to ensure a structured approach during testing.
• Co-ordinate domestic payment system participants in relation to testing activities. 
• Perform defect management to ensure high-quality solutions. 
• Produce and communicate progress for all testing efforts, results, activities, data, logging and tracking. 
• Produce quality reports (encapsulating test results and statistics) to support the final approval for implementation of the solution. 
• Assist with the compilation of user and training manuals. 
• Collaborate with test analysts, analysts, designers, developers, project managers and system owners in the testing of new requirements.
• Communicate delays on test execution and defects related issues/risks timeously to the relevant stakeholders.

Qualifications

To be considered for this position, candidates must be in possession of:

• A minimum of a Bachelor degree OR Advanced Diploma OR equivalent; and
• ISTQB Foundation Level Certification
• two to five years’ experience within an IT environment, specifically in the area of testing.

go to method of application »

Detailed description

The successful candidate will be responsible for the following key performance areas:

• Prioritise projects and new requests in collaboration with the relevant business and stakeholders to enable strategic alignment and optimal resource allocation. 
• Facilitate the development of the business case and project initiation documents in accordance with Programme Management Office methodology to clearly define and approve the purpose and business motivation of projects. 
• Allocate project managers and negotiate and agree upon the allocation of project team members to ensure the effective utilisation of skills. 
• Oversee project managers’ delivery of project progress according to the approved schedule and budget, the expected deliverables, specifications and quality standards. 
• Oversee the delivery of project benefits and/or consolidated programme benefits. 
• Draft notes and reports pertaining to projects.
• Monitor post-implementation reviews to ensure the sustainability of programme solutions. 
• Fulfil the line management function pertaining to the development and performance of project managers and administrators within the team. 
• Coach and mentor project managers and administrators within the team, providing leadership and motivation.   
• Conduct required programme meetings to consolidate reporting, and manage risks and constraints, thereby ensuring cohesion, consistency and integrity of programme output. 
• Manage specific projects as and when required in accordance with workload or as assigned. 
• Engage and present to senior level stakeholders within the SARB at various stages of the different project life cycles.
• Managing large research and public policy projects, overseeing secretariat functions for major committees, and organising large international events will be an added advantage.  

Qualifications

To be considered for this position, candidates must be in possession of:

• an Honour’s degree (NQF 8) in Project Management or an equivalent qualification; and
• at least 8 to 10 years’ relevant experience.

go to method of application »

Detailed description

The successful candidate will be responsible for the following key performance areas:

• Research and recommend emerging and fit-for-purpose infrastructure (servers, mainframe, storage, etc.) solutions and participate in the procurement of such solutions aligned to the business strategy.
• Define and evolve the SARB Group's cloud architecture in alignment with the to-be architecture.
• Plan and develop cloud architecture blueprints and roadmaps for cloud solutions in alignment with industry best practices and standards.
• Oversee the implementation of cloud infrastructure designs and ensure alignment with industry best practices and standards.
• Provide expert guidance on cloud adoption and cloud cost management strategies.
• Oversee the management of the cloud technology life cycle.
• Lead the design of cloud native solutions.
• Implement and maintain the governance and security model for the cloud as developed by the Cyber and Information Security Unit.
• Develop, maintain and document technical standards, procedures, user guides, standard operating procedures (SOPs), instructional documents and so forth relating to the cloud infrastructure solutions.
• Collaborate and engage with internal and external stakeholders to ensure the functionality of the deployed cloud infrastructure solutions and technologies.
• Identify, address and remediate risks in the cloud environment as identified by auditors and governance-related assessments.
• Stay abreast of new developments in cloud architectures and technologies.
• Provide cloud architectural expertise as part of information and communications technology (ICT) infrastructure projects and participate in other SARB Group projects to contribute towards business objectives.
• Take responsibility for infrastructure capacity planning, disaster recovery and resource allocation to ensure optimal performance, continuity and scalability.

Qualifications

Job requirements

To be considered for this position, candidates must be in possession of:

• a minimum of an Honours (NQF 8) in IT, computer science or an equivalent qualification;
• TOGAF certification;
• ITIL v3/4 and COBIT 2019 will be an added advantage;
• AWS Certified Solutions Architect;
• Microsoft Certified: Azure Solutions Architect;
• VMware Certified Professional (VCP) will be an added advantage;
• Certified Cloud Security Professional (CCSP) will be an added advantage; and 
• a minimum of 8–10 years’ experience in cloud infrastructure architecture with a strong track record of designing and implementing cloud infrastructure solutions in enterprise organisations.

go to method of application »

Detailed description

The successful candidate will be responsible for the following key performance areas:

• Define own work plan and deliverables with guidance from the Team Lead: Servers and Storage and prioritise delivery of own outputs against the agreed work plan.
• Design, test and implement scalable, redundant, Red Hat OpenShift infrastructure solutions and related technologies according to documented business requirements and industry best practises.
• Provide first line support on deployed server Red Hat OpenShift infrastructure.
• Provide escalation (third line) support on deployed server Red Hat OpenShift infrastructure.
• Provide technical Red Hat OpenShift expertise as part of information and communications technology infrastructure projects and participate in other departmental/divisional projects in order to contribute towards business objectives.
• Identify and implement opportunities for integration, consolidation and enhancements to ensure cost-effective and optimal use of Red Hat OpenShift resources and technology.
• Research, design and evaluate alternative Red Hat OpenShift architectures and related technologies in relation to the business needs of the South African Reserve Bank (SARB) (proof of concept and technical assessments) and aligned with the Business Solutions and Technology Department’s strategy, vision and roadmap.
• Create and maintain technical Red Hat OpenShift topology diagrams (SARB Group footprint) and provide structured documentation and procedures to the Production Support Section on solution handover where relevant.
• Keep abreast of new and changing Red Hat OpenShift architectures and technologies and liaise with vendors for purposes of product and technology review, coordinating vendor presentations where relevant.
• Provide input into the development of Red Hat OpenShift-related policies and standards in accordance with corporate governance standards, including the SARB’s policies, procedures and other legislative requirements.
• Act on management requests to address or mitigate risks in the Red Hat OpenShift environment as identified by the internal or external auditors and other governance-related assessments (including sanctioned penetration tests).
• Enhance disaster/business continuity procedures and assist in exercising those procedures.

Qualifications

Job requirements

To be considered for this position, candidates must be in possession of:

• a minimum of a Bachelor’s degree/Advanced Diploma (NQF 7) in Information Technology, Computer Science or an equivalent qualification; and
• at least of five to eight years of job-related experience.

go to method of application »

Detailed description

The successful candidate will be responsible for the following key performance areas:

• Define own work plan and deliverables with guidance from the Team Lead: Servers and Storage and prioritise delivery of own outputs against the agreed work plan.
• Design, test and implement scalable, redundant, virtualisation infrastructure solutions and related technologies according to documented business requirements and industry best practises.
• Provide first line support on deployed server virtualisation infrastructure.
• Provide escalation (third line) support on deployed server virtualisation infrastructure. 
• Provide technical virtualisation expertise as part of information and communications technology infrastructure projects and participate in other departmental/divisional projects in order to contribute towards business objectives.
• Identify and implement opportunities for integration, consolidation and enhancements to ensure cost-effective and optimal use of virtualisation resources and technology.
• Research, design and evaluate alternative virtualisation architectures and related technologies in relation to the business needs of the South African Reserve Bank (SARB) (proof of concept and technical assessments) and aligned with the Business Solutions and Technology Department’s strategy, vision and roadmap.
• Create and maintain technical virtualisation topology diagrams (SARB Group footprint) and provide structured documentation and procedures to the Production Support Section on solution handover where relevant.
• Keep abreast of new and changing virtualisation architectures and technologies and liaise with vendors for purposes of product and technology review, coordinating vendor presentations where relevant.
• Provide input into the development of virtualisation related policies and standards in accordance with corporate governance standards, including the SARB’s policies, procedures and other legislative requirements.
• Act on management requests to address or mitigate risks in the virtualisation environment as identified by the internal or external auditors and other governance-related assessments (including sanctioned penetration tests).
• Enhance disaster/business continuity procedures and assist in exercising those procedures.

Qualifications

Job requirements

To be considered for this position, candidates must be in possession of:

• a minimum of a Bachelor’s degree/Advanced Diploma (NQF 7) in Information Technology, Computer Science or an equivalent qualification; and
• at least five to eight years of job-related experience.

go to method of application »

The successful candidate will be responsible for the following key performance areas:

• Conduct functional, integration, usability, configuration, system, regression and user acceptance testing and market testing. 
• Review business and functional requirements and assist in gap analysis to ensure that comprehensive testing can be performed.
• Assist with the analysis of business requirements and gap analysis to ensure comprehensive testing can be performed. 
• To assist and consolidate the test strategy, test plan, test closure, test cases, and scenarios (including test estimation) to ensure a structured approach during testing. 
• Compile and execute test cases and scenarios (including test estimation) to ensure a structured approach during testing.
• Co-ordinate regional payment system participants in relation to testing activities. 
• Perform defect management to ensure high-quality solutions. 
• Produce and communicate progress for all testing efforts, results, activities, data, logging and tracking. 
• Produce quality reports (encapsulating test results and statistics) to support the final approval for implementation of the solution. 
• Assist with the compilation of user and training manuals. 
• Collaborate with test analysts, analysts, designers, developers, project managers and system owners in the testing of new requirements.
• Communicate delays on test execution and defects related issues/risks timeously to the relevant stakeholders.

Qualifications

To be considered for this position, candidates must be in possession of:

• A minimum of a Bachelor degree OR Advanced Diploma OR equivalent; and
• ISTQB Foundation Level Certification
• two to five years’ experience within an IT environment, specifically in the area of testing.

go to method of application »

Detailed description

The successful candidate will be responsible for the following key performance areas:

• Engage in short-term planning and perform tasks against work plans as defined in conjunction with more senior developers.
• Conduct analysis and design quality BI solutions according to the specifications provided and approved business requirements, and in line with governance frameworks.
• Deliver quality BI solutions through development, integration, testing and deployment, according to the approved design specifications and within agreed timelines.
• Develop BI solutions that adhere to prescribed information and communication technology (ICT) standards and procedures.
• Consistently provide BI solutions maintenance and support in the designated area and ensure business continuity in line with the agreed service standards.
• Keep abreast of ICT developments and trends within specialised area of technology in order to develop and design the most appropriate BI solutions.
• Actively participate as a member of a team, to move the team towards the completion of goals.
• Engage with the internal and external user community to ensure that business benefits are realised.
• Evaluate own performance against given criteria and identify and address any task-specific learning needs.

Qualifications

Job requirements

To be considered for this position, candidates must be in possession of:

• A National Diploma (NQF 6) in Information Technology (IT) or an equivalent qualification; 
• at least 2–5 years of experience in BI solutions development; and 
• exposure to BI Technologies such as (MS Power BI, SAS, Oracle BI, MS Fabric, Denodo, Teradata, Oracle ODI, Informatica, MS SSIS, SSRS) would be an advantage.
• A BI certification would be advantageous.

go to method of application »

Detailed description

The successful candidate will be responsible for the following key performance areas:

• Perform administrative tasks in support of the delivery of fit-for-purpose learning interventions, which include but is not limited to, learning events planning and coordination for virtual and in-person interventions, Learning Management System (LMS) administration, correspondence and data capturing.
• Provide facilitation support (e.g. setting up breakaway rooms, facilitating questionnaires, collating comments, surveys and polls from the attendees) to ensure the effective delivery of virtual and/or in-person impactful learning interventions.
• Plan and coordinate all training logistics in line with checklists (i.e. venue set-up, attendee lists, invitations, catering, audio-visual and supplier deliveries), in line with approved budget.
• Collate, distribute and/or prepare material for virtual and/or in-person training sessions/workshops − this includes tracking and maintaining training material inventory.
• Play an ambassadorial role for the SARB Academy and act as a single point of contact for learning and development information relating to key training related issues, queries or responses across the SARB Group.
• Serve as Help-Desk support for end-user learning and development queries, by resolving or escalating, depending on the nature of the queries. 
• Contribute to the Frequently Asked Question documents for learning and development queries as part of the Help-Desk support.
• Create evaluation forms and administer, track and analyse course evaluation feedback information, pre and post work and/or assessments, 360-degree learning surveys and update the LMS accordingly.
• Capture and maintain data and ensure data integrity on the LMS.
• Engage effectively with internal and external stakeholders, including learning and development consultants, management support, facilitators, service providers, vendors and delegates.
• Provide administrative support for organisational change initiatives/projects as and when requested by the team leader/manager while ensuring compliance with relevant guidelines, standards and policies.
• Support onboarding planning and coordination for new SARB employees.
• Perform work independently within established practices, given processes, rules and regulations, ensuring compliance with standards, policies and other guidelines in executing own tasks. 

Qualifications

To be considered for this position, candidates must be in possession of: 

• a Higher certificate (NQF 5) in Administration or an equivalent qualification;
• a minimum of one to three years of experience in an office management environment; and
• knowledge of the learning and development industry, information management and reporting.

go to method of application »

Detailed description

The successful candidate will be responsible for the following key performance areas:

• Planning and coordinating supervisory calendars;
• Arrangement of meetings, internal and external;
• Collect and welcome clients from the Reception area;
• Organise parking, catering/refreshments and prepare agendas and meeting materials;
• Set-up venues prior to meetings (projector laptop, coffee and tea facilities);
• Take minutes, distribute to all attendees and follow-up on matters arising / actions resulting from the meeting;
• Organising, coordinating and maintaining documents e.g. operational risk assessments, strategy planning, FSAP self-assessments and remedial actions;
• Provide general office administration including scanning, processing requests via ERP (language editing, catering, mail, etc.), filing of documents;
• Arrange and co-ordinate travel arrangements for Divisional Heads and teams;
• Complete claims and other documentation upon Divisional Head's return from official visits; and
• Act as stand-in for Head of Department Personal Assistants as and when required.

Qualifications

Job requirements

To be considered for this position, candidates must be in possession of:

• National Diploma in Administration or an equivalent NQF 6 qualification;  and
• A minimum of two to five years’ experience in an Administrator / Personal Assistant or similar role.