Concept Retail Store Associate at Yoco

Job description

ROLE | WHAT WILL YOU BE DOING?

Yoco is looking for a Concept Store associate, who wants to work with a great team of people to help build one of South Africa's fastest-growing startups as we take on the opportunity of enabling small businesses to accept card payments.

You'll be tasked with taking part in a new chapter in our growth strategy by driving our retail concept store.

Our retail store’s purpose is not only to sell our products, but also to build positive customer relationships by offering technical advice and support.

You will need to be a self-starter with solid experience of working within a team. As the retail concept is the first of its kind in South Africa, you need to be willing to experiment and think differently about solving problems.

If you are hungry to be part of an ambitious team willing to make an impact on the market, we want to talk to you!

Key Responsibilities

• Building relationships with our merchants
• Support and solve technical problems
• Assist with operational, sales and logistical process
• Help develop, refine and execute Yoco’s retail strategy
• Act as an ambassador for Yoco, its products and its merchants

IDEAL CANDIDATE | WHAT ARE WE LOOKING FOR?

You’re inquisitive by the way things work and the reasons they sometimes don’t. Fascinated with Fintech, wifi, mobile phones and all things tech. You were the kind of kid who took things apart just to put them back together (correctly). Someone who loves helping out and makes new friends everywhere you go. Beyond that, you live and breathe retail. You dream about one day opening your own store, worked in other stores, a franchise or a chain and you enjoy the hustle and bustle and face to face contact in retail. If this sounds like you, you’re our kind of mastermind.

Key Requirements To Perform Responsibilities

• 0-2 years experience in a customer-facing role, preferably with experience in the technology or digital industry
• Life long learner, loves a challenge and is a true problem-solver
• Excellent communication skills, both written and verbal
• Outstanding interpersonal skills
• Team player
• Tech savvy
• Ability to prioritise and manage your time efficiently
• Takes initiative and proactively seek out the resources needed to solve the problem at hand
• Ability to easily adapt to a number of environments
• Can drive your own boat: the ability to fearlessly use the resources at your fingertips to resolve technical challenges especially when you don't know the answer
• Available to work retail hours which will include weekends

Bonus Points

• Knowledge of payments and the mobile Point of Sale space
• Experience with CRM tools (e.g. Pipedrive)
• Experience in Small Business / B2B sales