Customer Representative at Unilever

Job description

Main Job Purpose

The purpose of the Sales Representative is to ensure effective selling of products. Solution focused selling of products to drive orders from designated customers, ensuring constant on shelf availability & qualitative in-store presence of our brands, price management, coordinating & implementing in-store promotions & innovations to attract more consumers, as well as increasing brand awareness and market share across our brands.

Job Summary

• Increasing Consumers Volume & Shelf Health
• Building strong relationships with customers to leverage greater business result
• Selling solutions, products and orders
• Implementation of product promotion by ensuring adequate stock availability and customer related activity to drive out stock.
• Have thorough understanding of product promotions and communicate effectively with customer.
• Negotiating bulk displays / Gondola ends and other in-store activity to aggressively drive sale out.
• Ensure agreed pricing strategies with customers are in order.
• Achieve volume targets at required NIV levels.
• Drive interaction & Sales between end user
• Ensure stock availability at all times.
• Ensure careful stock rotation with FIFO principals (First in First Out) through 3rd party.
• Ensure that the customer is tracking well on promotion lines and maximize promotional displays.
• Unpack stock and ensure display is neat and tidy, replenish displays with stock through 3rd party.
• Make sure new products are listed and merchandised correctly through 3rd party..
• Feedback on customer complaints, queries & requests / market information / competitor activity
• Ensure product pricing is correct after deals (PI labels and price stickers accurate and visible on display).
• Interaction with call centre and debtors (internal)
• Advise customer on use of products & monitor UFS KVI lines.
• ADMIN
• Control & monitor damages, short dated stock or complaints
• Merchandising stock through 3rd party (On shelf, PI Labels, Facings, FIFO, Stock Rotation, Stock on Hand, Promotional Display or activity)
• Complete price surveys and stock control sheets
• Admin: Petrol, Monthly survey, Monthly report, weekly call report.
• Making sure that the deals are in the system
• Stock rotation
• Customer pricing claims, damages & complaints
• Ensure cleanliness and tidiness of stock area & presentation of all products through 3rd party.

COMPETENCIES

• Passion for Results: Demonstrates a high level of motivation to achieve challenging objectives, and displays the energy and actions to achieve these goals
• Interpersonal Sensitivity: Able to correctly “read” people, understand individual differences and respond appropriately. This includes cultural sensitivity
• Self-Confidence: The ability to present a confident image, assert one’s ideas and take action in the face of duty
• Knowing the business: The ability to demonstrate some awareness of the food industry, its markets, and the people who work within it.

Key Requirements

• Matric
• Tertiary qualification will be an advantage
• Minimum 2 years Account Management experience or Field Sales Experience.
• Negotiation skills