Customer Service Representative at Donaldson EMEA

Job description

The position is for a Customer Service Representative to join a dynamic team and company, the position is based in Logmeadow - Johannesburg .

MAIN PURPOSE OF THE ROLE:

To provide a superior customer service by ensuring customer needs are met on time.

DUTIES AND RESPONSIBILITIES

• Ensuring that all orders are entered into the system accurately with reference to paint and pack codes and realistic promised dates.
• Acknowledgement of receipt of order by fax or e-mail and giving expected dates to meet customer needs.
• Offering substitute parts when necessary or obtaining stock from other warehouse locations to meet customer needs.
• Liaison with supply chain or logistics departments regarding availability and expected in plant dates to meet customer needs. This applies to both local and import products.
• The Customer Service Representative also communicates delivery problems timeously to customers and when necessary to Divisional Managers.
• Communication of open order status to customers for reconciliation and to external / internal stakeholders on matters related to meeting customer needs on time.
• Adhere to recovery strategy where customers’ needs have not been met.
• Departmental procedures for Reporting, GRA, PNC, IBT, credit notes and debit notes.
• Adhoc duties.

JOB REQUIREMENTS

• Grade 12
• Minimum 2-5 years in Customer Service
• Computer Literacy on Oracle R12 and Windows
• Strong Communication skills (written & verbal)
• Good accuracy and attention to detail
• Able to multi-task and work under pressure
• Customer focused

If you meet the above criteria please forward an updated cv to [email protected]