Procurement Spend Management Specialist at Accenture

Job description

Manage procurement functions on behalf of the customers through execution and coordination of a variety of delivery teams across Accenture's existing services. Appropriately manage projects to exceed customer expectations. Requires a combination of hands-on contract management and shared service coordination.

Talent Segment: Business Process Specialization

Key Responsibilities

Your role includes some or all of the following key responsibilities. You should review these in conjunction with career level guidelines to gain a clear understanding of the expectations for your role.

Category Management

• Establish, maintain and manage relationship between customer and supplier
• Implement and support enforcement of buying and contracting processes
• Define and manage contractual and supplier relationships
• Effectively raise issues/concerns proactively and present options for resolution
• Leverage Category Knowledge team to monitor category trends and conduct market research as needed to be incorporated into Sourcing Strategy and Category Plans

Contracting

• Accountable for contract management process on behalf of the customers for all commodities as required by the scope of work.
• Responsible for negotiating contracts and execute within parameters set forth in customers' Service Oriented Architecture (SOA).
• Drive savings on behalf of our customers by conducting opportunity assessments/ risk analysis/ Return on Investment(ROI) analysis by utilizing Accenture's category experience
• Develop spend and savings forecasts for categories under management.
• Understand customers' procurement policies and work towards improving compliance of end users.
• Manage and develop supply base of assigned commodities with detailed knowledge of supplier capabilities.
• Direct a variety of sourcing objectives including manual negotiations, traditional Request for Proposal (RFP) and various online sourcing opportunities (including competitive bids and complex downward auctions)

Execution

• Review operational results and identify opportunities for process changes and additional spend savings
• Refine current sourcing strategy and recommend suggestions for improvement
• Define sourcing (buying) and contracting process, recommend to and obtain approval from the Accenture customer
• Formulate procurement and category-specific policies and lead implementation
• Partner with the Global Category Directors to develop and execute category strategy

Metrics

• Design supplier and user compliance management program, recommend policies and procedures, as well as implementation and performance tracking program
• Establish metrics [Spend/Saving Tracker, Key Performance Indicators(KPIs), Service Level Agreements(SLAs), etc.] monitor and report on supplier performance and compliance
• Define accountability for compliance tracking, Analysis and Reporting, and customer participation
• Perform operational reviews on contract performance and spending for categories

Sourcing

• Analyze spend
• Build and manage baseline data (spend, requisition/pay order(PO) process, supplier/user behavior and procurement practices) using external expertise as needed
• Develop sourcing strategy for customer approval
• Define sourcing and contracting process for customer approval
• Develop supplier evaluation and selection criteria as part of agreed procurement strategy
• Coordinate and respond to sales support requests as necessary
• Identify and evaluate incumbent and potential suppliers by applying established evaluation and selection criteria
• Manage all negotiation and contract development processes

Spend Manager
Define the overall sourcing strategy by category and/or project, based on customer expectations, market analysis and category expertise as well as oversee the execution of delivery when applicable
Work with delivery lead to ensure that procurement services are delivered in accordance with contractual/service level obligations

Stakeholder Management
Establish communication plan with stakeholders in each category supported, including Program Sponsors (Includes Department Leadership, Managers and Individual Contributors)
Act as Procurement Expert to guide discussions with stakeholders on program goals, plans and projects
Liaise with multiple departments (Category, Procurement, Legal, Operations) to ensure communication paths remain open

Objectives

• Value Creator
• Ensure Client and Project satisfaction and aim to increase reference-able clients
• Business Operator
• Maximize utilization, optimize Onsite/ Offshore mix and increase Client Controllable Income (CCI)
• People Developer
• Attend all relevant training and keep updated on trainings and tools available
• Career Level Expectations

Below are the expectations for all employees in this role. Please note that additional criteria may apply in some countries. If your home country appears in the "Country Specific Information" link at right, please click the country name to view the applicable expectations for this role.

Complexity

• Degree of difficulty of an assignment or the level of problem-solving assessment and resolution required, as indicated by degree of problem-solving, strategic vs. routine focus, and stakeholder interactions (e.g., Executives, Supervisor, etc.)
• Requires analysis and solving of moderately complex problems. May create new solutions, leveraging and, where needed, adapting existing methods and procedures.
• Requires understanding of the strategic direction set by senior management as it relates to team goals.
• Primary upward interaction is with direct supervisor. May interact with peers and/or management levels at a client and/or within Accenture.

Authority

• Power to influence or complete assignments independently and ability to make decisions, as indicated by latitude to devise work products or plans, reliance on instruction and decision-making ability
• Requires guidance when determining methods and procedures on new assignments
• Impact or Decision Impact
• Risk or consequences in the event of failure, as indicated by range of expected impact, such as within a team or across a team or area of responsibility and level of risk
• Decisions often impact the team in which they reside

Scope

• Degree of accountability for assigned tasks, our clients and/or the organization, as indicated by size of work effort and scale of entity and/or program
• Manages small teams and/or work efforts at a client or within Accenture
• Experience in the procurement (sourcing and category management) of corporate services including one or more of the following areas:

IT Contractors and Temporary Labour

• Permanent Recruitment & Executive Search
• Sub-contractors
• Fluent English
• Experience of managing RFI/RFP/supplier management
• Contract drafting skills, plus knowledge of local labour laws, immigration laws wrt. Work visas, permits.
• Knowledge of local legislation relevant to procurement: BBBEE, PPPFA
• Excellent negotiation and influencing skills
• Strong client and supplier relationship management skills
• Ability to proactively identify opportunities, prioritise and deliver results with minimal supervision
• Strong analytical and problem solving skills
• Solid Microsoft office proficiency including expertise in MS Word, Powerpoint and Excel
• Technical and functional expert on a B2B contractor management platform
• Experience in new process and tool implementation: plan, implement and manage
• Supplier management
• Stakeholder management

Education

• Business related degree or equivalent experience
• Demonstrated Capability/Experience
• Contractor management experience
• Supervisory experience
• IQNavigator knowledge will be an advantage