Functional Analyst at Tiger Brands

Job description

The Job At A Glance

The Functional Analyst is responsible for the maintenance of applications to meet the needs of the business user community. The role encompasses translating user requirements into functional requirements; development and configuration of the software; development of test cases; testing; development of training materials; user training; development of support materials; user support; standby; bug fix; change requests (enhancements) community.

What You Will Do

• Support the Portfolio Applications Manager to meet team objectives
• Responsible to meet functional requirements within agreed time and quality metrics
• Implementation of applications according to best practise for the specific technology; prevent new and reduce existing customisations and maintain the software at the latest supported version – this is achieved through a focus on projects (“build”) for non-Oracle applications and support (“run”)
• Impact analysis of new / changed user requirements highlighting changes required; violation of non-customisation rules; application functionality mapping to user functional requirements
• Conduct configuration; testing and user training
• Prepare projects for transitioning into production including rectification of all bugs prior to transitioning; updated document; testing and conducting disaster recovery test
• Train; guide and support business Super Users on the correct usage of applications with onsite support at manufacturing / warehouse / depot sites where required
• Identify out of compliance to IT strategy; policies; governance frameworks; standards - propose and execute rectification actions
• Identify and execute opportunities for continuous improvement in IT services delivery; includes identifying patterns of user behaviour that may require additional retraining and support
• Create and maintain relevant documentation such as business processes; functional designs; configuration, maintenance and support guides; test cases; user guides and training guides
• Provide after business hours support per applicable schedule
• Proactively increase own understanding and abilities for all non-Oracle applications

DESIRED SKILLS, KNOWLEDGE AND EXPERIENCES

• Please note: Only candidates who meet the criteria below will be considered

Minimum Qualifications

• IT Diploma (or similar)
• Experiences required to perform in the role
• 2+ years in a Functional Analyst role
• Knowledge of accounting principles and transactions as it relates to the Order to Cash process required
• Knowledge of Inventory and Goods Receiving processes required
• Intermediate knowledge and experience of major application technology stacks (.Net, C#, SQL Server, ASP, HTML, CSS, JavaScript, SQL, PLSQL etc); methodologies and toolsets an advantage
• ITIL experience and / or certifications an advantage

Key attributes and competencies

• Teamwork; patience; determination and focus on task delivery
• Detailed orientated; analytical thinking; problem solving; ability to innovate and find work arounds
• Ability to work under pressure; in stressful solutions to tight timelines on multiple initiatives simultaneously

Measures

• Projects delivered on time scope and budget
• Project quality improvement
• Adherence to project portfolio and service development methodologies
• Application documentation maintained to schedule
• Business Satisfaction Score