Programme Support Manager at The Biovac Institute

Job description

Summary of role

• Maintain contemporary knowledge of industry as well as existing and potential customer footprint, operational capabilities and vaccine and other market trends
• Participate with developing, implementing and reviewing the company’s medium and long-term strategy in line with public sector strategies and devising rolling plans to ensure relevance and sustainability.
• Establish customer focussed solutions based on customer requirements.
• Continue to raise Biovac’s profile with Department of Health through strategic relationship and efficiency building and information sharing to maintain strong partnerships and a good customer experience.
• Devise a data intelligence infrastructure and provide reporting mechanisms on statistics and trends applicable to vaccines similar products and services and its impact in the health industry, using data analytics. Furthermore, provide recommendations that will aid proactive and effective stakeholder engagement as well as business continuity with our healthcare partners.
• Network and build strong rapport with industry peers in order to enable business insights, trends and referrals, as well as in support of positioning the company as thought leader in its industry.
• Collaborate effectively with the vaccine bureau, supply chain management and sales teams to ensure successful achievement of the support needed for public sector customers and as a team, devise customer value creation and risk mitigation plans where needed.
• Co-ordinate and align own focus areas and outputs to the business objectives to ensure successful achievement and excellence is achieved.
• Develop and implement a knowledge management infrastructure pertaining to own portfolio and to ensure intellectual property is well maintained.
• Ensure the facilitation of proactive risk mitigation related to Biovac’s profile with its customers through viable alternatives offered to the client together with ongoing communication, follow up and conclusion.
• Represent the company at key industry events and assist with promoting the company through effective PR strategies aimed at key stakeholders including customers, business partners, third party collaborations and government departments/ officials locally, regionally, nationally and internationally.

KNOWLEDGE & CAPABILITY REQUIREMENTS TO SUCCEED IN THIS ROLE

Required:

Graduate Qualification in a Scientific Field or in Business Commerce

Preferred:

Qualified Pharmacist

Experience

Required:

• At least 5 years’ experience in a role within Public health or at biopharmaceutical companies
• Broad base knowledge of vaccines, events and trends
• In depth knowledge of public health policies and ability to develop company policies and procedures in support thereof
• Experience in public health sector from a campaigning, SLA management and sales point of view.
• Working knowledge of Public Relations principles and practices.
• Experience in business plan compilation
• Intermediate to advanced proficiency in Microsoft outlook, word, excel PowerPoint and project
• Experience in generating business and data intelligence

Preferred

• Experience in human vaccine and biologics industry
• Experience in public sector or public health

Other Requirements:

Own reliable transport, conducting frequent road and air travel to conferences, business meetings and industry events, ability to work a flexible schedule in line with business and industry activities

Competencies:

Technical:

• Strong business and industry knowledge
• PR knowledge
• Awareness and tracking of each company’s competitor landscape and opportunities and threats therein
• Ability to analyze, interpret and consolidate data.
• Business writing and reporting
• Applicable regulatory knowledge
• Customer Relations Management
• Product Knowledge
• Understanding relevant legislation
• In depth knowledge and ability to interpret vaccine data and develop reports containing metrics, trend analysis and recommendations.
• Resource planning & capacity management
• Strong understanding of organisational behaviour and how to successfully influence this

Generic

• Strong rapport building
• Excellent, persuasive and consultative negotiation skills
• Professional written, verbal communication and overall interpersonal skills
• Ability to collaborate effectively in a dynamic and culturally diverse workplace
• Demonstrated integrity and ethical demeanour
• Able to effective plan, prioritise, organise and execute work activities with excellent time management
• Ability to simplify information
• Effectively able anticipate, facilitate and resolve conflict
• Able to be a change champion and a business driver
• Natural analytical and accuracy flair
• Agile & resilient